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Hi the serial numbers should be tied to a contract tied to bill to ID tied to the persons CCO which is bound to the company name for a TAC case to be open those parameters have to be met , you need to remove that person from your company profile so they cant open cases under your serial ids anymore , most companys do this when you leave for that reason
Yes, but we have situation that someone external (not included in our company) create a RMA warranty case for Our bill to ID so return of faulty unit was notified to us. I don't know why someone from TAC can open a case withotut checking the cco user. Can we verify that somehow ?
Yes raise it with your Cisco account manager they can check it internally or ring it into TAC and explain whats happened get a history of exactly whats been opened in last couple of months for that contract ID and the users that opened them
Hello,I did my first installation of CSPC (18.104.22.168) and can't upload discovered devices to SNTC Portal automatically. My http error is 400 (bad request): ...message: Caller Properties : Key : transport_mode Value : HTTPSmessage: Caller Properties : K...
Hello, Me and my client, we want to associate the user for the created inventory. When the inventory is selected, the option to associate a user does not appear. We are trying for Segment Management. Can help us please?