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Hi the serial numbers should be tied to a contract tied to bill to ID tied to the persons CCO which is bound to the company name for a TAC case to be open those parameters have to be met , you need to remove that person from your company profile so they cant open cases under your serial ids anymore , most companys do this when you leave for that reason
Yes, but we have situation that someone external (not included in our company) create a RMA warranty case for Our bill to ID so return of faulty unit was notified to us. I don't know why someone from TAC can open a case withotut checking the cco user. Can we verify that somehow ?
Yes raise it with your Cisco account manager they can check it internally or ring it into TAC and explain whats happened get a history of exactly whats been opened in last couple of months for that contract ID and the users that opened them
I just installed a new 2.9 collector. During initial config, setting the DNS server kept failing so I continued anyway. Now I am in the admin shell and trying:admin# conf dns -a 192.168.10.4but it keeps failing with:execute % Error occured while executing...
Hi,The registration in the "smart net total care" was successful.We have received the email from cisco that you are reviewing our request, but we have not received another email from Cisco with the registration status.A TAC was opened, but it instructs to...
It looks like I few others have had the same issue recently. When I browse to services.cisco.com and login with my account, I am redirected to the splash screen for requesting access. I was recently given permissions on our account to access th...