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Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

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saarbaug
Cisco Employee

What is the on-boarding site URL?

Hi, what is the self-onboarding site URL and what do I use it for? 

Thanks. 

Regards, Sandra Kindly remember to mark questions as answered and please rate posts and answers if you find them helpful.
4 REPLIES 4
Aravind Vincent
Beginner

You can access the self service on-boarding process by clicking on the “Go Proactive” option in the SNTC Landing Page. This site will step you through the process of setting up your company Delegated Administrator and Smart Net Total Care Customer Administrator, which is required to get access to the Smart Net Total Care portal.

SNTC Landing Page URL : https://www.cisco.com/web/smartservices/sntc.html

 

 

More information is also available at the Services/ SNTC URL:

http://www.cisco.com/web/services/portfolio/product-technical-support/smart-net-total-care/index.html

Winnie

Is there documentation of the exact process, or a list of questions that need to be answered when going through the initial on-boarding process?

The Self-Service Onboarding process is designed to be self explanatory. We have provided information on each page describing the process. We have also put together a FAQ list - https://supportforums.cisco.com/document/12579046/self-service-onboarding-faq.