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Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
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armperal
Cisco Employee

When does SNTC become "activated"

Hello ! At what point in the sales process is SNTC active?  Is it upon approval of the PO? Shipment of hardware? Activation of SNTC coverage by the customer on the portal?  I understand it's a granular question - I'm trying to get after the first point that a customer's SNTC is active and the mechanism that activates it.  Thank you!

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Right-rail
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