cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Welcome to the Smart Net Total Care Community!

Our community includes Cisco experts to answer your questions about the Smart Net Total Care (SNTC) portal and CSP-Collector.
Click the navigation links below to access materials for using our service and supported collectors.

132
Views
0
Helpful
3
Replies
Highlighted
Beginner

Wrong Certificate in the Collector

Hello,

 

We installed a trial certificate on the Collector of the client and last week we had change and uploaded a new and corrected Certificate in the Collector and after did a reboot.

 

But when we log in in the Collector, the old certificate is still there, that is the new certificate was not processed.

Could you please help us urgently as we already completed the discovery and need to complete the upload.

 

 

Everyone's tags (1)
3 REPLIES 3
Cisco Employee

Re: Wrong Certificate in the Collector

Hey stlourenco,

 

Did you try to 'Replace' the certificate?  If so, this time delete the old certificate from the CSPC first.  When this is complete, you should not see any certificate or company info within the Server Properties window.  Then add the new one that was created.  Let me know if it still won't take.

 

Thanks,
Justin

Beginner

Re: Wrong Certificate in the Collector

Hi, Jumin

 

I'll go try and then I warn you.

 

Thank you!

Beginner

Re: Wrong Certificate in the Collector

Mata e faz outro

Valeu fui

CreatePlease to create content
Right-rail
Navigation
Be sure to bookmark these support pages and use them in the future to find all the self-help information.
Helpful Links