弊社のお客様に代わり質問いたします。
弊社のお客様のCCO IDにてSNTC ポータルのサイン時に「Sign on Error」が発生するため、英語コミュニティの指示に従い[web-help@cisco.com]に必要情報を連絡したところ、以下のサイトにアクセスしお客様CCO IDと 会社を紐づけるようにとの回答を頂きましたが、検索してもお客様の会社名が表示されません。英語では
投稿者の理解に問題があるためこちらに投稿します。どう処置すれば良いか、ご教授ください。
指示URL：https://getlog.cloudapps.cisco.com/WWChannels/GETLOG/login.do
なお、参考にweb-help@cisco.comの回答を下記します（ご回答者の個人名はXXXXX、XXXXとしています）。投稿者の英語理解に問題あればご指摘をお願いいたします。
なお、下記の回答末尾の「https://slexui.cloudapps.cisco.com/SWIFT/LicensingUI/WatchNow?socialshare=myPlayer&socialshare=myPlayer&bctid=5776921803001」は再生できず視聴できませんでした。
Subject:RE: Please correct "Sign On Error"
Dear Team,
Thank you for contacting Cisco in regards to the sign on error.
In order to obtain access to the tool you would require to follow the steps below.
To access this resource, a partner access level is required. I checked your Cisco.com profile and I noticed that you have level 2 access level. If your company is a Cisco Partner and you would like to associate your profile to your company to gather partner access level, please make sure that primary email in your Cisco.com profile is your company based email address, then follow the instructions at this site: https://getlog.cloudapps.cisco.com/WWChannels/GETLOG/login.do
If you experience any issue during this process, please open a case at the Customer Service Central portal, by selecting:
Profile, or Access related Inquiries > Update Profile. A member of the PRT/PPS Support Team will assist you with your request.
Regards,
XXXXX、XXXX
Cisco.com Support
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