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Kevin Ohlson
Level 3
Level 3

 

SMARTnet has merged into Smart Net Total Care. Starting July 27, 2015, SMARTnet’s world-class technical services now automatically include entitlement to smart capabilities - the tools you need to solve problems more quickly, reduce costs, and help you manage your support risks. 

The converged service ise branded Smart Net Total Care. It is the foundation for Cisco’s branded Technical Support services portfolio. 

As part of this effort, the SMARTnet has been retired, but all of the SMARTnet functionality will continue to be available to Cisco customers as incorporated into the Smart Net Total Care Service. Existing SMARTnet customers and renewals are not impacted – the existing SMARTnet SKUs have been reused by the new converged service, and the service description now includes the smart service capabilities. The same SMARTnet features and capabilities, now entitled with smart capabilities.

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