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Beginner

Disableing parts of callhome profiles

How do I configure a 9509 to send callhome info by full or short text only? I do not want any XML messages to be sent. Cant remove some of the alert groups and cant send anything without an XML destination email configured? Thnaks

3 REPLIES 3
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Cisco Employee

Re: Disableing parts of callhome profiles

You ought to be able to remove the email address in the XML destination profile and add it in the full text or short text destination profile (or both).

CLI commands:

sh callhome destination-profile

[note the line after "email addresses configured:" for XML destination profile; also note the line after "alert groups configured:" for full-txt or short-txt or both]

conf t

callhome

no destination-profile XML-destination email-addr X <-- email address from above

destination-profile short-txt-destination email-addr Y <-- add email if needed

no destination-profile short-txt-destination alert-group All <-- or whatever one(s) you want to delete

destination-profile short-txt-destination alert-group ? <-- list available groups

destination-profile short-txt-destination alert-group Inventory <-- add whatever you want

end

callhome test

You can also from the Device Manager (Admin/Events/Call Home.

Highlighted
Beginner

Re: Disableing parts of callhome profiles

When I remove the destination_profile email address, and all the other info for the XML profile, I get this message "IP address:callhome:warning:no callhome was sent (err_id 0x403B0011)"

XML destination profile looks like this:

or from command line:

MDS1A# callhome test

trying to send test callhome message

2004 Oct 13 09:39:44 MDS1A %CALLHOME-2-EVENT: Test

warning:no callhome message sent

XML destination profile information

maximum message size:0

message format:XML

message-level:0

email addresses configured:

alert groups configured:

Highlighted
Beginner

Re: Disableing parts of callhome profiles

upon further investigation, it appears that the three default destination groups cannot be de-configured and must have an email destination assigned for ALL three default destination groups before a test email will be sent. In addition, if you configure a new destination profile, in addition to the default three, it too must have an email destination configured or no alerts will be sent from any destination profile.

Still the only alert being sent is the XML version, no full or short text is being sent... can figure out why..

thanks,

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