CBS350-24T-X Error I2C failed to read information

[cncm]

Hi community,
I am getting an error message on my CBS350-24T-X.
Does anyone know the cause of this error?

#show system
System Description: CBS350-24T-4X 24-Port Gigabit Stackable Managed Switch with 10G Uplinks
System Up Time (days,hour:min:sec): 04,00:15:53

Unit Type
---- ----------------------
1 CBS350-24T-4X
2 CBS350-24T-4X

#show version
Active-image: flash://system/images/image_cbs_ros_3.2.0.89_release_cisco_signed.bin
Version: 3.2.0.89

#Error

03-Feb-2023 03:16:06 %STCK SYSL-W-UNITTRP: UNIT ID 2,Trap:%Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x11 on bus 0 offset 0x07, component Erhai FPGA

03-Feb-2023 03:16:24 %STCK SYSL-W-UNITTRP: UNIT ID 2,Trap:%Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x11 on bus 0 offset 0x04, component Erhai FPGA

03-Feb-2023 03:16:41 %STCK SYSL-W-UNITTRP: UNIT ID 2,Trap:%Box-W-I2C-FAILURE-READ: I2C failed to read information from device at address 0x11 on bus 0 offset 0x05, component Erhai FPGA

[Kasun Bandara]

since you have latest version, you have 2 options.

1. downgrade to previous version and check for issue again (make sure to get backups before downgrading)

2. open a TAC support case with cisco

[marce1000]

 - That is a hardware problem, the device probably needs replacement , 

 M.