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18477
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5
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24
Replies

SG300 System Error, light is blinking and the ports are down

mauricio_rc
Level 1
Level 1

‎11-22-2016 11:56 AM

Hi, I have a SG300 28-Port Gigabit Managed Switch and the led of the system has blink all the time.

I can't have access via web but I have access via console.

The load of the system show me:

(I will put in red what I think the problem is, but I'm newbie in this, so if you can help me I'll be very gratefull)

Boot1 Checksum Test...............................PASS
Boot2 Checksum Test...............................PASS
Flash Image Validation Test.......................PASS

BOOT Software Version 1.1.0.6 Built 11-May-2011 18:31:00
 
Networking device with Marvell ARM CPU core. 128 MByte SDRAM.
I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.

MAC Address : 58:0a:20:ae:a2:75.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...
 100%
Decompressing SW from image-1
 100%

OK
Running from RAM...
GPIO ID is 2
Module type is 9
Device ID 0xe7fe11ab

***********************************************************
***********************************************************
** Boot version is incompatible with the system image. **
** Some new features have been disabled. **
** Please update to newest boot version. **
***********************************************************
***********************************************************

*********************************************************************
*** Running SW Ver. 1.4.5.02 Date 20-Apr-2016 Time 12:22:49 ***
*********************************************************************

HW version is V02
Base Mac address is: 58:0a:20:ae:a2:75
Dram size is : 128M bytes
Dram first block size is : 100352K bytes
Dram first PTR is : 0x1A00000
Dram second block size is : 4096K bytes
Dram second PTR is : 0x7C00000
Flash size is: 16M
20-Apr-2016 12:22:53 %CDB-I-LOADCONFIG: Loading running configuration.
20-Apr-2016 12:22:54 %CDB-I-LOADCONFIG: Loading startup configuration.
20-Apr-2016 12:22:58 %COPY-E-INIT: COPYG_init: Errors occurred during init
Device configuration:
Slot 1 - SG300-28
Device 0: GT_98DX3035B (AlleyCat2)

------------------------------------
-- Unit Standalone --
------------------------------------

Tapi Version: v1.9.6
Core Version: v1.9.6
20-Apr-2016 12:23:10 %INIT-I-InitCompleted: Initialization task is completed

20-Apr-2016 12:23:17 %SNMP-I-CDBITEMSNUM: Number of running configuration items loaded: 103
20-Apr-2016 12:23:17 %SNMP-I-CDBITEMSNUM: Number of startup configuration items loaded: 103
Console baud-rate auto detection is enabled, press Enter twice to complete the detection process

Detected speed: 115200

User Name:cisco
Password:*****

switchaea275#

And I tryed a show run... and

switchaea275#show running-config
config-file-header
switchaea275
20-Apr-2016 12:23:58 %SYSLOG-F-OSFATAL: _TMibEntryP_Create: Wrong Constructor Parameter, No Such Table: rndActiveSoftwareFileTable
***** FATAL ERROR *****
Reporting Task: STSA.
Software Version: 1.4.5.02 (date 20-Apr-2016 time 12:22:49)
0x16aee8
0x16b44c
0x16700c
0x7728b8
0x653a00
0x66f1e8

**************************************************
***************** SYSTEM RESET *****************
**************************************************

and after show me

20-Apr-2016 12:25:19 %SNMP-F-FTLERR: SNMP Package: SnmpServ Routine: 20 Location: 1 Error: Client not supported

***** FATAL ERROR ******
(warning: SYSLOGG_log_fatal should be used to log fatal errors, not SYSLOGG_log)
Reporting Task: SNMP.
Software Version: 1.4.5.02 (date 20-Apr-2016 time 12:22:49)
0x16aee8
0x16b44c
0x16700c
0x7728b8
0x4f23b4
0x4f2cac
0x4f2ec8
0x4f327c
0x47c7cc
0x47d140
0x4ad264
0x4ae690
0x4b7614
0x4b7ae8
0x504d1c
0x5050b8
0x506a98
0x1faa78
0x771ee4
0x514bf0
0x44db48
0x69cfc8
0x1223f0
^^ this event was logged before the last reboot.

***** END OF FATAL ERROR *****
20-Apr-2016 12:24:10 %SYSLOG-N-LOGGING: Logging started.

switchaea275#20-Apr-2016 12:25:27 %INIT-I-Startup: Warm Startup

I dont know how to solved

thanks for all.

Labels:
0 Helpful
24 Replies 24

Michal Bruncko
Level 4
Level 4

‎11-23-2016 12:36 AM

what you can do is to:

  1. reset switch into factory defaults (command delete startup-config)
  2. reboot switch (command reload - but do not save configuration once you get asked for)
  3. login with default credentials and run "show running-config" to see if situation get improved
  4. if crash will be the same, then proceed with RMA/replacement
0 Helpful

mauricio_rc
Level 1
Level 1
In response to Michal Bruncko

‎11-23-2016 05:53 AM

It gives me that:
switchaea275#delete startup-config
Delete startup-config? (Y/N)[N] Y
switchaea275#20-Apr-2016 12:24:51 %FILE-I-DELETE: File Delete - file URL flash://startup-config

and the problem persist.

0 Helpful

Michal Bruncko
Level 4
Level 4
In response to mauricio_rc

‎11-23-2016 05:55 AM

did you reloaded (or even more - power cycled) the unit after that deletion without saving running config?

0 Helpful

mauricio_rc
Level 1
Level 1
In response to Michal Bruncko

‎11-23-2016 06:02 AM

yeah. I made it without saving the configuration and nothing change.

I think the problem can be the the incompatibility of the boot version?, or I'm wrong

This are the versions:

SW version 1.4.5.02 ( date 20-Apr-2016 time 12:22:49 )
Boot version 1.1.0.6 ( date 11-May-2011 time 18:31:00 )
HW version V02
0 Helpful

Michal Bruncko
Level 4
Level 4
In response to mauricio_rc

‎11-23-2016 06:05 AM

I am unsure. Is it possible to boot secondary (older version) image?

show bootvar

you will see something like this:

switch#show bootvar
Image Filename Version Date Status
----- --------- --------- --------------------- -----------
1 image-1 1.4.2.4 21-Dec-2015 16:45:33 Not active
2 image-2 1.4.5.02 20-Apr-2016 12:22:49 Active*

"*" designates that the image was selected for the next boot

now try to boot the second (Not active) image with command:

switch#boot system image-1

and do reload again without saving config.

0 Helpful

mauricio_rc
Level 1
Level 1
In response to Michal Bruncko

‎11-23-2016 06:12 AM

show bootvar gives me again

switchaea275#show bootvar
20-Apr-2016 12:54:08 %SYSLOG-F-OSFATAL: _TMibEntryP_Create: Wrong Constructor Parameter, No Such Table: rndActiveSoftwareFileTable
***** FATAL ERROR *****
Reporting Task: STSA.
Software Version: 1.4.5.02 (date 20-Apr-2016 time 12:22:49)
0x16aee8
0x16b44c
0x16700c
0x7728b8
0x653a00
0x66f1e8

**************************************************
***************** SYSTEM RESET *****************
**************************************************

and the same when I try to choose some image (image-1 or image-2)

0 Helpful

Michal Bruncko
Level 4
Level 4
In response to mauricio_rc

‎11-23-2016 06:22 AM

you can try to open Switch startup menu and try to perform two task - "erase flash file" and "Download software".

Switch startup menu could be invoked with pressing ESC key during Switch bootup - especially once you see following text displayed by switch:

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.

then the Menu will be shown. You can start with doing point 2 - "Erase Flash File" and doing reboot to see if situation get improved.

If no improvement, then you can try to do point 1 - "Download software" with following up the instructions in order to get image uploaded and used. 

0 Helpful

mauricio_rc
Level 1
Level 1
In response to Michal Bruncko

‎11-23-2016 06:43 AM

It ask me for a file name, wich file I must erase?

in the flash I have:

Directory of flash:

 File Name Permission Flash Size Data Size Modified
------------------- ---------- ---------- --------- -----------------------
backuplo rw 196560 26 20-Apr-2016 12:23:10
dhcpsn.prv -- 65520 -- 02-May-2013 14:55:04
directry.prv -- 65520 -- 02-May-2013 14:55:04
image-1 rw 7393408 7393408 02-May-2013 14:59:15
image-2 rw -193558388 -19355838 02-May-2013 14:59:19
 7 87
startup-config rw 262080 87 20-Apr-2016 12:23:06
syslog1.sys r- 65536 -- 20-Apr-2016 12:22:56
syslog2.sys r- 65536 -- 20-Apr-2016 12:22:56

Total size of flash: 16252928 bytes
Free size of flash: 1943722655 bytes
0 Helpful

Michal Bruncko
Level 4
Level 4
In response to mauricio_rc

‎11-23-2016 06:43 AM

startup-config

0 Helpful

mauricio_rc
Level 1
Level 1
In response to Michal Bruncko

‎11-23-2016 07:19 AM

I think is botting from image-1 because it says:

Decompressing SW from image-1
 100%

I erased the startup-config,

I tryed erased the image-2 but it says

Delete operation is not permitted on file flash://image-2

also give me this two messages:

***** FATAL ERROR *****
Reporting Task: STSA.
Software Version: 1.4.5.02 (date 20-Apr-2016 time 12:22:49)
0x16aee8
0x16b44c
0x16700c
0x7728b8
0x653a00
0x66f1e8
^^ this event was logged before the last reboot.

***** END OF FATAL ERROR *****
***** FATAL ERROR ******
(warning: SYSLOGG_log_fatal should be used to log fatal errors, not SYSLOGG_log)
Reporting Task: DSPT.
Software Version: 1.4.5.02 (date 20-Apr-2016 time 12:22:49)
0x16aee8
0x16b44c
0x16700c
0x7728b8
0x4f23b4
0x4f2cac
0x4f2ec8
0x4f327c
0x47c7cc
0x47d140
0x4ad264
0x4add34
0x4b7ae8
0x504d1c
0x5050b8
0x506a98
0x1faa78
0xa8df9c
0xaaef24
0xab0a74
0xa97b4c
0x1223f0
^^ this event was logged before the last reboot.

***** END OF FATAL ERROR *****

0 Helpful

mauricio_rc
Level 1
Level 1
In response to mauricio_rc

‎11-23-2016 02:17 PM

thanks a lot Michal for the help, I appreciate to much

I fixed the problem of the firmware version, I could fixed with xmodem downgrading it to the version 1.1.2.0

I have now access to the running-config, bootvar, startup-config etc...

but the Switch's led is still blinking and all the ports are still down.

I did it again  "delete startup", "reloaded", and reset to the dactory settings... and nothing

I enter also to the interface and put no shutdown, just in case but the problem stills

I think the problem isn't in the firmware but one problem was fixed.

I put some captures:

switchaea275#show interfaces status
 Flow Link Back Mdix
Port Type Duplex Speed Neg ctrl State Pressure Mode
-------- ------------ ------ ----- -------- ---- ----------- -------- -------
gi1 1G-Copper -- -- -- -- Down -- --
gi2 1G-Copper -- -- -- -- Down -- --
gi3 1G-Copper -- -- -- -- Down -- --
gi4 1G-Copper -- -- -- -- Down -- --
gi5 1G-Copper -- -- -- -- Down -- --
gi6 1G-Copper -- -- -- -- Down -- --
gi7 1G-Copper -- -- -- -- Down -- --
gi8 1G-Copper -- -- -- -- Down -- --
gi9 1G-Copper -- -- -- -- Down -- --
gi10 1G-Copper -- -- -- -- Down -- --
gi11 1G-Copper -- -- -- -- Down -- --
gi12 1G-Copper -- -- -- -- Down -- --
gi13 1G-Copper -- -- -- -- Down -- --
gi14 1G-Copper -- -- -- -- Down -- --
gi15 1G-Copper -- -- -- -- Down -- --
gi16 1G-Copper -- -- -- -- Down -- --
gi16 1G-Copper -- -- -- -- Down -- --
gi18 1G-Copper -- -- -- -- Down -- --
gi19 1G-Copper -- -- -- -- Down -- --
gi20 1G-Copper -- -- -- -- Down -- --
gi21 1G-Copper -- -- -- -- Down -- --
gi22 1G-Copper -- -- -- -- Down -- --
gi23 1G-Copper -- -- -- -- Down -- --
gi24 1G-Copper -- -- -- -- Down -- --
gi25 1G-Copper -- -- -- -- Down -- --
gi26 1G-Copper -- -- -- -- Down -- --
gi27 1G-Combo-C -- -- -- -- Down -- --
gi28 1G-Combo-C -- -- -- -- Down -- --

 Flow Link
Ch Type Duplex Speed Neg control State
-------- ------- ------ ----- -------- ------- -----------
Po1 -- -- -- -- -- Not Present
Po2 -- -- -- -- -- Not Present
Po3 -- -- -- -- -- Not Present
Po4 -- -- -- -- -- Not Present
Po5 -- -- -- -- -- Not Present
Po6 -- -- -- -- -- Not Present
Po7 -- -- -- -- -- Not Present
Po8 -- -- -- -- -- Not Present
switchaea275#show running-config
voice vlan oui-table add 0001e3 Siemens_AG_phone________
voice vlan oui-table add 00036b Cisco_phone_____________
voice vlan oui-table add 00096e Avaya___________________
voice vlan oui-table add 000fe2 H3C_Aolynk______________
voice vlan oui-table add 0060b9 Philips_and_NEC_AG_phone
voice vlan oui-table add 00d01e Pingtel_phone___________
voice vlan oui-table add 00e075 Polycom/Veritel_phone___
voice vlan oui-table add 00e0bb 3Com_phone______________
hostname switchaea275
no snmp-server server
switchaea275#show bootvar
Image Filename Version Date Status
----- --------- --------- --------------------- -----------
1 image-1 1.1.2.0 12-Nov-2011 23:34:26 Active*
2 image-2 N/A Not active

"*" designates that the image was selected for the next boot
switchaea275#dir
Directory of flash:

 File Name Permission Flash Size Data Size Modified
------------------- ---------- ---------- --------- -----------------------
backuplo rw 655200 26 20-Apr-2016 12:23:10
directry.prv -- 65520 -- 12-Nov-2011 23:34:40
image-1 rw 7012352 7394688 02-May-2013 14:59:15
image-2 rw 7012352 104792854 02-May-2013 14:59:19
 3
sshkeys.prv -- 65520 -- 12-Nov-2011 23:35:44
startup-config rw 524160 17 12-Nov-2011 23:35:16
syslog1.sys r- 65536 -- 29-Mar-2015 16:24:23
syslog2.sys r- 65536 -- 29-Mar-2015 16:24:23

Total size of flash: 16252928 bytes
Free size of flash: 786752 bytes
0 Helpful

Michal Bruncko
Level 4
Level 4
In response to mauricio_rc

‎11-23-2016 02:45 PM

nice progress.

> but the Switch's led is still blinking and all the ports are still down.

that is possibly caused by incompatibility between existing very old firmware and your HW version of your switch.

now I would say:

  • provide output from "show version" in order to determine your boot code and HW version.
  • try to use a bit more new version of switch firmware. let's try to use Release 1.3.0.62 where couple of major changes have been introduced - probably again using Xmodem due lack of network connectivity to device. But avoid using newer software versions than 1.3.x for now as there are changes to boot code which could result to same crashes like on beginning.
  • Also it would be fine to see full switch boot text output as there could be some useful mention about system status.
0 Helpful

mauricio_rc
Level 1
Level 1
In response to Michal Bruncko

‎11-24-2016 06:19 AM

Hi Michal

I already upgraded to the version 1.3.0.62 but the ports are still down and the led is still blinking

There are the versions:

SW version 1.3.0.62 ( date 02-May-2013 time 14:55:01 )
Boot version 1.1.0.6 ( date 11-May-2011 time 18:31:00 )
HW version V02

And there is the boot process

Boot1 Checksum Test...............................PASS

Boot2 Checksum Test...............................PASS

Flash Image Validation Test.......................PASS



BOOT Software Version 1.1.0.6 Built 11-May-2011 18:31:00

 # #
 ### ###
 ### ###
 ### ###
 # ### # # ### #
 ### ### ### ### ### ###
 # ### ### ### # ### ### ### #
 ### ### ### ### ### ### ### ### ###
 ### ### ### ### ### ### ### ### ###
 ### ### ### ### ### ### ### ### ###
 # # ### # # # ### # #
 ### ###
 ### ###
 # #


 ####### ### ####### ####### #####
 ######### ### ### ## ######### #########
 ### ### #### ### ### ###
 ### ### ### ### ### ###
 ### ### #### ### ### ###
 ######### ### ## ### ######### #########
 ####### ### ####### ####### #####



Networking device with Marvell ARM CPU core. 128 MByte SDRAM.
I-Cache 16 KB. D-Cache 16 KB. L2 Cache 256 KB. Cache Enabled.


MAC Address : 58:0a:20:ae:a2:75.

Autoboot in 2 seconds - press RETURN or Esc. to abort and enter prom.
Preparing to decompress...
 100%
Decompressing SW from image-1
 100%

OK
Running from RAM...
GPIO ID is 2
Board ID is 9
Device ID 0xe7fe11ab

*********************************************************************
*** Running SW Ver. 1.3.0.62 Date 02-May-2013 Time 14:55:01 ***
*********************************************************************

HW version is V02
Base Mac address is: 58:0a:20:ae:a2:75
Dram size is : 128M bytes
Dram first block size is : 103424K bytes
Dram first PTR is : 0x1700000
Dram second block size is : 4096K bytes
Dram second PTR is : 0x7C00000
Flash size is: 16M
Flash WA worked
02-May-2013 14:55:11 %CDB-I-LOADCONFIG: Loading running configuration.
02-May-2013 14:55:11 %CDB-I-LOADCONFIG: Loading startup configuration.
Device configuration:
Slot 1 - SG300-28
Device 0: GT_98DX3035B (AlleyCat2)

------------------------------------
-- Unit Standalone --
------------------------------------

02-May-2013 14:55:17 %Entity-I-SEND-ENT-CONF-CHANGE-TRAP: entity configuration c
hange trap.
Tapi Version: v1.9.6
Core Version: v1.9.6
MIBConvP_applicationConvert_snmpEnable: empty cdb - Start!!!
number of elements in running = 0
number of elements in startup = 0
02-May-2013 14:55:29 %INIT-I-InitCompleted: Initialization task is completed


02-May-2013 14:55:34 %SNMP-I-CDBITEMSNUM: Number of running configuration items
loaded: 0

02-May-2013 14:55:34 %SNMP-I-CDBITEMSNUM: Number of startup configuration items
loaded: 0
The SSH Server is generating a default RSA key.
This may take a few minutes, depending on the key size.
The SSH Server is generating a default DSA key.
This may take a few minutes, depending on the key size.
switchaea275#show run
The SSH Client is generating a default RSA key.
This may take a few minutes, depending on the key size.
02-May-2013 14:56:29 %SYSLOG-N-LOGGING: Logging started.
The SSH Client is generating a default DSA key.
This may take a few minutes, depending on the key size.
02-May-2013 14:57:12 %SSL-I-SSLCTASK: Starting autogeneration of self-signed cer
tificate - 1024 bits

Generating RSA private key, 1024 bit long modulus
02-May-2013 14:57:15 %SSL-I-SSLCTASK: Autogeneration of self-signed certificate
was successfully completed

Generating RSA private key, 1024 bit long modulus

User Name:
0 Helpful

Michal Bruncko
Level 4
Level 4
In response to mauricio_rc

‎11-24-2016 08:32 AM

  1. log into switch.
  2. set switch mode either to "router" or "switch" based on your switch real role. you will be warned that startup config will get erased and device reloaded. confirm that.
      • switchaea275# set system mode switch
        • or
      • switchaea275# set system mode router
  3. after reboot check interface status. if the issue remains same, then try to activate each interface with command:
      • switchaea275# set interface active GigabitEthernet X
      • ...where X is the port number. Start with number 1 and continue up to number 28.
      • then save config and reload again.
0 Helpful
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