Technical support subscription

[kranthi]

Hi,

We have cisco SG-300 28 port gigabyte managed switch.  We want to configure IPv6 on that device, for that we need remote technical support.  when we contact for the support they are saying that it needs technical support subscription for the device, that is done through the partners.  But when we contacting the partners they are saying the small business devices doesn't need any subscription.  We are unable to find the correct partners to do the subscription renewal.  

It is urgent requirement for us. How we can do the process.

Regards,

Kranthi

[Andreas Boelker]

Hi Kranthi,

for Small Business products, Cisco has dedicated SMB support centers you can call or contact via live chat. Please find details here:

http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

If you need assistance beyond standard warranty, there are two types of support plans: Smart Net Service and Small Business Support Service. Details are provided here:

http://www.cisco.com/cisco/web/solutions/small_business/services/index.html-tab-ServicesPlans

Hope this helps!

Regards
Andreas