3560CX booting to brom prompt

[marc.micalizzi]

I have a WS-C3560CX-8XPD-S that when it powers on the SYST LED is a solid blue, and using the serial console I see:

CPU rev: B
Image failed digital signature verification
Xmodem file system is available.
flash probe successful
create ifs brom
create ifs bs

brom>

Other posts I could find related to brom all seem to indicate a hardware failure, however they all also seemed to have error messages indicating memory issues, or other hardware faults. Is there any way to resolve this issue?

Thanks

[balaji.bandi]

This  hardware fault.  If you have a Cisco smartnet contract, Raise an TAC case for switch replacement.

Still like to investigate try below option ( but i believe it is wasting time) - neven know your luck.

https://www.cisco.com/c/en/us/support/docs/switches/catalyst-2950-series-switches/41845-192.html

[marc.micalizzi]

It's not even getting far enough to issue any of those commands, which require the switch: prompt, and the flash: mountpoint, neither of which I have. I believe that there is an issue with the second stage bootloader, which copying a new image over xmodem could possibly resolve, however without any documentation on recovering the second stagebootloader, or even which files are needed, that seems like a difficult task.

[balaji.bandi]

quick question does this device have smartnet contract ? if yes raise TAC case they can help to fix easy way and in the time manner.

[marc.micalizzi]

Not currently, but the device is new so if I can't resolve it I will contact the vendor and see where I can get with them, possibly obtain a smartnet contract for the device. It's for home use so I'm trying to keep costs down considering the switch is already fairly expensive on it's own.

[Leo Laohoo]

3560CX comes with Cisco's Enhanced Limited Lifetime Hardware Warranty.   Details of this warranty can be found in the 3560CX Data Sheet under Table 10.