Hi Everyone,
One of our customers has recently returned a 3650 switch claiming it to be in non-working condition. No further information was provided.
I started off with basic POST test and it didn't shoot up any error whatsoever.
Stored system POST messages:
Switch 1
---------
POST: CRYPTO Tests : Begin
POST: CRYPTO Tests : End, Status Passed
POST: PHY Loopback: loopback Test : Begin
POST: PHY Loopback: loopback Test : End, Status Passed
POST: Inline Power Controller Tests : Begin
POST: Inline Power Controller Tests : End, Status Passed
POST: Thermal, Temperature Tests : Begin
POST: Thermal, Temperature Tests : End, Status Passed
POST: Thermal, Fan Tests : Begin
POST: Thermal, Fan Tests : End, Status Passed
POST: SIF Tests : Begin
POST: SIF Tests : End, Status Passed
I then ran diagnostics and found a strange error msg:
May 15 11:29:32.151: %DIAG-6-TEST_RUNNING: switch 1: Running DiagGoldPktTest{ID=1} ...
*May 15 11:29:32.248: %DIAG-6-TEST_OK: switch 1: DiagGoldPktTest{ID=1} has completed successfully
*May 15 11:29:32.248: %DIAG-6-TEST_RUNNING: switch 1: Running DiagThermalTest{ID=2} ...
*May 15 11:29:32.271: %DIAG-6-TEST_OK: switch 1: DiagThermalTest{ID=2} has completed successfully
*May 15 11:29:32.271: %DIAG-6-TEST_RUNNING: switch 1: Running DiagFanTest{ID=3} ...
*May 15 11:29:32.289: %DIAG-6-TEST_OK: switch 1: DiagFanTest{ID=3} has completed successfully
*May 15 11:29:32.290: %DIAG-6-TEST_RUNNING: switch 1: Running DiagPhyLoopbackTest{ID=4} ...
*May 15 11:29:35.879: %DIAG-3-TEST_FAIL: switch 1: DiagPhyLoopbackTest{ID=4} has failed. Error code = 0x1 (DIAG_FAILURE)
*May 15 11:29:35.879: %DIAG-6-TEST_RUNNING: switch 1: Running DiagScratchRegisterTest{ID=5} ...
*May 15 11:29:36.041: %DIAG-6-TEST_OK: switch 1: DiagScratchRegisterTest{ID=5} has completed successfully
*May 15 11:29:36.042: %DIAG-6-TEST_RUNNING: switch 1: Running DiagMemoryTest{ID=8} ...
*May 15 11:29:36.062: %DIAG-6-TEST_OK: switch 1: DiagMemoryTest{ID=8} has completed successfully
*May 15 11:29:37.442: %STACKMGR-1-RELOAD_REQUEST: 1 stack-mgr: Received reload request for switch 1, reason GOLD Memory Test
I would be grateful if someone can shed some light on this error and if this is significant enough to get my device RMA'ed?
Thank you in advance.
Regards,
ee
