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avilt
Participant

3750X stack error PLATFORM_STACKPOWER-6-CABLE_EVENT

I have a new switch stack with two 3750X switches and I am getting the following error log. What does it mean?

000224: *Mar  1 10:56:41.165 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000225: *Mar  1 10:57:05.366 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000226: *Mar  1 10:57:21.472 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000227: *Mar  1 10:57:22.487 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000228: *Mar  1 10:57:26.371 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000229: *Mar  1 10:57:40.607 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000230: *Mar  1 10:58:11.821 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000231: *Mar  1 10:58:11.921 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000232: *Mar  1 10:58:34.973 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 removed

000233: *Mar  1 10:58:44.016 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000234: *Mar  1 10:58:48.034 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000235: *Mar  1 10:58:49.049 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000236: *Mar  1 10:58:57.161 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000237: *Mar  1 10:58:58.159 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000238: *Mar  1 10:59:01.523 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000239: *Mar  1 10:59:11.262 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000240: *Mar  1 10:59:15.272 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

000241: *Mar  1 10:59:20.305 JST: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 2 stack power cable 1 inserted

6 REPLIES 6
Dejan Puhar
Cisco Employee

Hi,

From the Cisco doc's

Error Message    PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch [dec] stack power cable 
[chars][chars]
Explanation    One of the power cables connected to the switch stack has been inserted or
removed. [dec] is the stack member number. The first [chars] is the power cable number: 1
is for the main power cable or 2 is for the redundant power cable. The second [chars] is
the power cable status; 1 if the cable is inserted or 2 if the cable is removed.

Recommended Action    No action is required.


I guess you can check this output for more details
 show stack-power 

Check if all cables are properly connected.

cheers

Dejan

Hi,

Can I remove and reinsert the stack power cables whilst the switches are powered on their PDUs or should i power off everything?

I am having the same problem and suspecting cables are not properly connected.

Thanks.

I have same issue and checked STACKWISE cables are plugged correctly

switch#sh switch stack-ports

Switch# Port1 Port2
----------------------------
1 OK OK
2 OK OK

switch#sh switch stack-ports su

Sw#/Port# Port Status Neighbor Cable Length Link OK Link Active Sync OK #Changes to LinkOK In Loopback
-------------------------------------------------------------------------------------------------------------------
1/1 OK 2 50cm Yes Yes Yes 1 No
1/2 OK 2 50cm Yes Yes Yes 1 No
2/1 OK 1 50cm Yes Yes Yes 1 No
2/2 OK 1 50cm Yes Yes Yes 1 No

Getting logs in seconds:
Jan 17 19:42:34.163 UTC: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 1 stack power cable 2 inserted
Jan 17 19:47:19.538 UTC: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 1 stack power cable 2 inserted
Jan 17 19:47:19.648 UTC: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 1 stack power cable 2 inserted
Jan 17 19:53:54.570 UTC: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 1 stack power cable 2 inserted
Jan 17 19:53:55.295 UTC: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 1 stack power cable 2 inserted
Jan 17 19:59:13.763 UTC: %PLATFORM_STACKPOWER-6-CABLE_EVENT: Switch 1 stack power cable 2 inserted

Can I unplug and plug the STACKWISE cable while device is running/power on to test ?

Please suggest.

You can certainly remove stackwise cables while the power is running as long as you don't disconnect both at the same time.  But the message that you are seeing seems to refer to the POWER cable, not the the STACKWISE cables.

Check the power cable on switch 1 redundant power supply and perhaps push it in fully

Leo Laohoo
VIP Community Legend

This error message means that you only have ONE out of TWO stack cables connected/detected.

Replaced one of the power cables, which was faulty. The problem is resolved.