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Beginner

4500 Rebooted when creating L3 VLAN

Hi All,

We have observed WS-C4507R-E got rebooted while creating the L3 VLAN ( while No shut).Is there any known bug for below IOS ?

cat4500-entservicesk9-mz.122-40.SG.bin, can somebody help ?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Hi Gajanan,

The issue which you are facing is due to the following bug:

CSCsl17849
iprouitng.iosproc crashes at ip_route_adjust upon configuring ip addres

CSCsk04287  

Spurious memory access at 0x9DA3070 reading 0xC

Solution is to upgrade the firmware to get this fixed.,

HTH

Regards

Inayath

*Please rate and mark the post as answered so others can benefit from it.

View solution in original post

4 REPLIES 4
Highlighted
Cisco Employee

Hi Gajanan,

I didnt find any bugs for this kind of issue. Could you please provide me the crash dump info (show platform crash dump) ,show ver, show logs) from the device?

Regards

Inayath

Highlighted

HI,

sh platform crashdump

Last powerfail: 12/31/2008 18:08:24

Current time: 05/22/2013 11:29:01

Last reload status: 00000C00 038D0000

Last crash: 05/22/2013 10:55:28

Build: 12.2(40)SG ENTSERVICESK9
buildversion addr: 12535694

pc=10921EDC lr=10917DE0 msr=20029030 vector=00000300
cr=20000044 ctr=108F0E74 xer=20000000
r0=10917DE0 r1=1AE816E8 r2=0000C000 r3=1B351638
r4=00000000 r5=00000001 r6=00000000 r7=00000000
r8=1AECAB18 r9=00000003 r10=00000000 r11=00000000
r12=1B5FC818 r13=FFFFFFFF r14=10CD5F88 r15=00000000
r16=00000000 r17=00000000 r18=12C00000 r19=12BFF4C8
r20=12C00000 r21=12C00000 r22=12C00000 r23=1B2CD558
r24=1B5FC650 r25=1B340FF0 r26=00000000 r27=00000001
r28=1B340FF0 r29=00000000 r30=1B351638 r31=00000000
dec=00032BA0 tbu=00000087 tbl=A02ACA5D
dar=00000000 dsisr=00000000 hid0=8000C000

ErrDr1=00 ErrDr2=00 ErrStsCpu=72 ErrStsPci=00
BusErrAddr=D00010A0
Single bit ECC count 0


Traceback: 10921EDC 10917DE0 1091568C 10CFAE5C 10CFAF74 10CD9FBC 10CD6370 1056FB44 10566DCC

Stack frames:
Frame 1: pc=10917DE0 stack=1AE81710
Frame 2: pc=1091568C stack=1AE81748
Frame 3: pc=10CFAE5C stack=1AE81770
Frame 4: pc=10CFAF74 stack=1AE81798
Frame 5: pc=10CD9FBC stack=1AE817B0
Frame 6: pc=10CD6370 stack=1AE817E8
Frame 7: pc=1056FB44 stack=1AE81848
Frame 8: pc=10566DCC stack=1AE81850

Pushed stack:
1AE816E0:                   1AE81710 00000000
1AE816F0: 1AE81710 10920808 00000000 1B3345D0
1AE81700: 00000000 1B3345D0 1B351638 00000000
1AE81710: 1AE81748 10917DE0 00000001 7C02E0B2
1AE81720: 1AE81740 20000008 1AEC80AC 1AEBFF68
1AE81730: 1B3345D0 00000000 00000005 1B5FC650
1AE81740: 10917B74 1B5FC650 1AE81770 1091568C
1AE81750: 1B5FC818 00000080 00000000 1B3345D0
1AE81760: 00000005 1B5FC650 00000000 1B5FC818
1AE81770: 1AE81798 10CFAE5C 00000000 00000001
1AE81780: 00000000 1AEBFF68 12550000 1B2CD558
1AE81790: 1B3345D0 00000000 1AE817B0 10CFAF74
1AE817A0: 1AE817B0 00000000 12BFF4C8 1B3345D0
1AE817B0: 1AE817E8 10CD9FBC 12790000 12BFEF28
1AE817C0: 1B39BCC0 12BFEFD0 12BFEFF0 12BFF470
1AE817D0: 12790000 12BFEF28 12550000 00000000
1AE817E0: 12BFF4C8 1B3345D0 1AE81848 10CD6370
1AE817F0: 00000000 010ADFE8 00000001 1B3345D0
1AE81800: 00000000 00000010 00000000 FFFFFFFF
1AE81810: 00000000 00000000 00000000 00000000
1AE81820: 00000000 00000000 00000000 00000000
1AE81830: 00000000 00000000 00000000 00000000
1AE81840: 00000000 00000000 1AE81850 1056FB44
1AE81850: 00000000 10566DCC FFFFFFFF

Popped stack:
1AE814E0:                   1AE81500 1062BFC0
1AE814F0: 14328010 1AE81580 1AE81540 1AFF5D50
1AE81500: 1AE81558 1062C088 0000001D 00000007
1AE81510: 01044353 AC164353 13DB2A88 10B17750
1AE81520: 1B39AADC 00000000 00000000 1B39B1D0
1AE81530: 00000000 1AE81628 00000000 1AE81630
1AE81540: 00000002 10D89350 1AE81660 00000001
1AE81550: 00000000 1AFF5D40 1AE81568 1062C0C0
1AE81560: 00000000 1AE81630 1AE81570 1062C158
1AE81570: 1AE81668 10D89698 1AE81630 1B355C58
1AE81580: 001B4F43 186B0023 33F413BF 080069C0
1AE81590: 1AE815A8 10954860 1AE815B0 00000007
1AE815A0: 00000000 1AEAA620 00000001 1B3970DC
1AE815B0: 1AE815C0 10225DA8 1AE815D0 1AEAA664
1AE815C0: 1AE815C8 102536D4 1AE81600 10CDC928
1AE815D0: 1AE817B8 00000000 1AE817B8 00000000
1AE815E0: 1AE815E8 1AEBFF68 1AE81608 112769C0
1AE815F0: 1AE81608 00000001 00000002 1AE8A724
1AE81600: 1AE81608 1AE8A5EC 1AE81620 1127DE84
1AE81610: 13433FC8 1B4E9610 1AE81620 1AE8A5EC
1AE81620: 1AE81640 1127E66C 00000001 00000001
1AE81630: 1AEBFF68 12790000 00000001 13433FC8
1AE81640: 1AE81650 1127F0D0 00000001 1AEBF0D0
1AE81650: 1AE81668 10CDDE88 1AEC8A0C 00000000
1AE81660: 1AEBFF68 1AEA9900 1AE81690 10CDE0CC
1AE81670: 00000000 1B5FC650 00000000 00000220
1AE81680: 1AEA9900 00000000 00000001 1AEA9900
1AE81690: 1AE816A8 10CE1244 1AE816B8 1B64E954
1AE816A0: 1B64E954 1B64E92C 000001BD 1B64E954
1AE816B0: 12778090 1B64E92C 1AE816E0 11261FA8
1AE816C0: 1AE816D8 1B340FF0 1AE816D8 7C02E0B2
1AE816D0: 1AE816D8 1B5FC818 1AE816F0 10924554
1AE816E0: 1AE81710 1B5FC650


Log buffer:

ay 22 2013
CMD: 'config t' 10:42:14 IST Wed May 22 2013
CMD: 'int gi5/6' 10:42:19 IST Wed May 22 2013
CMD: 'no shut' 10:42:21 IST Wed May 22 2013
CMD: 'exit' 10:42:24 IST Wed May 22 2013

May 22 10:44:25.749 IST: %SEC-6-IPACCESSLOGP: list SSH permitted tcp 58.2.205.64(2823) -> 0.0.0.0(22), 1 packetCMD: 'exit' 10:44:40 IST Wed May 22 2013

May 22 10:44:40.329 IST: %SYS-5-CONFIG_I: Configured from console by 800049619 on vty0 (58.2.205.64)CMD: 'speed 100' 10:45:22 IST Wed May 22 2013
CMD: 'duplex full' 10:45:26 IST Wed May 22 2013

May 22 10:45:27.292 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).
May 22 10:45:30.112 IST: %SYS-5-CONFIG_I: Configured from console by 800049619 on vty0 (58.2.205.64)
May 22 10:46:27.279 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).
May 22 10:47:27.278 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).
May 22 10:48:27.277 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).
May 22 10:49:27.284 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).
May 22 10:50:27.279 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).
May 22 10:51:27.278 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).
May 22 10:52:27.277 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).
May 22 10:53:27.080 IST: %SEC-6-IPACCESSLOGP: list SSH permitted tcp 58.2.205.64(3407) -> 0.0.0.0(22), 1 packet
May 22 10:53:27.280 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).CMD: 'sh valn' 10:53:59 IST Wed May 22 2013
CMD: 'sh vlan' 10:54:02 IST Wed May 22 2013

May 22 10:54:21.091 IST: %SEC-6-IPACCESSLOGP: list SSH permitted tcp 124.4.227.133(63705) -> 0.0.0.0(22), 1 packetCMD: 'spanning-tree vlan 35 priority 4096' 10:54:24 IST Wed May 22 2013

May 22 10:54:27.279 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).CMD: 'Interface Vlan  35' 10:54:33 IST Wed May 22 2013
CMD: 'show int gi 5/6' 10:54:38 IST Wed May 22 2013
CMD: ' description << VOICE-FW-Bypass-VLAN>>' 10:54:43 IST Wed May 22 2013
CMD: 'ip address 124.2.224.178 255.255.255.248' 10:54:59 IST Wed May 22 2013
CMD: 'no ip redirects' 10:55:07 IST Wed May 22 2013
CMD: ' no ip proxy-arp' 10:55:08 IST Wed May 22 2013
CMD: ' arp timeout 3600' 10:55:10 IST Wed May 22 2013
CMD: 'standby 35 ip 124.2.224.177' 10:55:18 IST Wed May 22 2013
CMD: ' standby 35 priority 110' 10:55:19 IST Wed May 22 2013
CMD: ' standby 35 preempt' 10:55:21 IST Wed May 22 2013

May 22 10:55:27.278 IST: %CDP-4-DUPLEX_MISMATCH: duplex mismatch discovered on GigabitEthernet5/6 (not half duplex), with GTM-ADP-BUS-RTR-01.Genpact.com FastEthernet3/0 (half duplex).CMD: 'no shut' 10:55:28 IST Wed May 22 2013


Malloc / Free trace:
1 . pc=10B518C4 addr=1B64E954
2 . pc=1127E8B4 addr=1B3B04EC
3 . pc=40000046 addr=1B3B04EC
4 . pc=10B518C4 addr=1B64E954
5 . pc=1063A938 addr=1B64E954
6 . pc=40000026 addr=1B64E954
7 . pc=10D54938 addr=1A7AD3FC
8 . pc=40000246 addr=1A7AD3FC
9 . pc=60000032 addr=1B64E9A8
10. pc=1118E184 addr=1B64E954
11. pc=1118E16C addr=1B677C50
12. pc=1118E16C addr=1AB4F888
13. pc=1118E16C addr=1B87AF2C
14. pc=1118E16C addr=1B89F318
15. pc=1118E16C addr=1B7C0020
16. pc=1118E16C addr=1B899720
17. pc=1118DFD0 addr=1B7E366C
18. pc=30000068 addr=1B7E366C
19. pc=107C1490 addr=1B677C50
20. pc=30000010 addr=1B677C50
21. pc=107C1490 addr=1AB4F888
22. pc=30000010 addr=1AB4F888
23. pc=107C1454 addr=1AB4F888
24. pc=107C1400 addr=1B64E954
25. pc=40000016 addr=1B64E954
26. pc=107C1490 addr=1B87AF2C
27. pc=30000026 addr=1B87AF2C
28. pc=107C1490 addr=1B89F318
29. pc=30000026 addr=1B89F318
30. pc=107C1490 addr=1B7C0020
31. pc=30000012 addr=1B7C0020
32. pc=107C1490 addr=1B899720
33. pc=30000026 addr=1B899720
34. pc=107C137C addr=1AB4F888
35. pc=30000010 addr=1AB4F888
36. pc=1149BA84 addr=1B3B7F44
37. pc=4000002E addr=1B3B7F44
38. pc=1044A2C8 addr=1B8C5858
39. pc=30000026 addr=1B8C5858
40. pc=11143648 addr=1B899B34
41. pc=30000026 addr=1B899B34
42. pc=10994308 addr=1B899B34
43. pc=10994160 addr=1B899B34
44. pc=30000026 addr=1B899B34
45. pc=107C5674 addr=1B3AFF58
46. pc=107C538C addr=1B3AFF58
47. pc=400002B6 addr=1B3AFF58
48. pc=1082D784 addr=1B899B34
49. pc=1082D6D0 addr=1B899B34
50. pc=30000026 addr=1B899B34
51. pc=105AE7CC addr=1B2CE350
52. pc=30000010 addr=1B2CE350
53. pc=113FF7E4 addr=1B2CE350
54. pc=113FE1D0 addr=1B2CE350
55. pc=30000010 addr=1B2CE350
56. pc=113F2228 addr=1B898FE4
57. pc=30000026 addr=1B898FE4
58. pc=113F28EC addr=1B898FE4
59. pc=60000014 addr=1B64E9E4
60. pc=100D9458 addr=1B64E954
61. pc=60000020 addr=1B3B7FB0
62. pc=100D9450 addr=1B3B7F44
63. pc=6000005A addr=1B3CCD94
64. pc=110D5930 addr=1B3CCD40

sh ver
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-ENTSERVICESK9-M), Version 12.2(40)SG, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 07-Nov-07 18:00 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x11ADF0B8

ROM: 12.2(31r)SG2
Dagobah Revision 226, Swamp Revision 34

GTM-ADP-COR-SW-01 uptime is 32 minutes
Uptime for this control processor is 32 minutes
System returned to ROM by abort at PC 0x0
System restarted at 10:56:57 IST Wed May 22 2013
System image file is "bootflash:cat4500-entservicesk9-mz.122-40.SG.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C4507R-E (MPC8245) processor (revision 4) with 524288K bytes of memory.
Processor board ID FOX1239GEAX
MPC8245 CPU at 400Mhz, Supervisor V
Last reset from Abort
24 Virtual Ethernet interfaces
48 FastEthernet interfaces
110 Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2102


--

sh log
Syslog logging: enabled (0 messages dropped, 0 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)
    Console logging: level notifications, 33 messages logged, xml disabled,
                     filtering disabled
    Monitor logging: level notifications, 0 messages logged, xml disabled,
                     filtering disabled
    Buffer logging: level notifications, 33 messages logged, xml disabled,
                    filtering disabled
    Exception Logging: size (8192 bytes)
    Count and timestamp logging messages: enabled
    Trap logging: level notifications, 37 message lines logged
        Logging to 58.2.204.20, 37 message lines logged, xml disabled,
               filtering disabled
        Logging to 119.43.85.203, 37 message lines logged, xml disabled,
               filtering disabled

Log Buffer (16386 bytes):

00:00:27: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
*May 22 10:57:29.819 IST: %SYS-5-CONFIG_I: Configured from memory by console
*May 22 10:57:30.283 IST: %SYS-5-RESTART: System restarted --
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-ENTSERVICESK9-M), Version 12.2(40)SG, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Wed 07-Nov-07 18:00 by prod_rel_team
*May 22 10:57:30.283 IST: %SNMP-5-COLDSTART: SNMP agent on host GTM-ADP-COR-SW-01 is undergoing a cold start
*May 22 10:57:30.403 IST: %SSH-5-ENABLED: SSH 2.0 has been enabled
*May 22 10:57:36.163 IST: %SPANTREE-2-BLOCK_BPDUGUARD: Received BPDU on port FastEthernet7/23 with BPDU Guard enabled. Disabling port.
*May 22 10:57:36.163 IST: %PM-4-ERR_DISABLE: bpduguard error detected on Fa7/23, putting Fa7/23 in err-disable state
*May 22 10:57:39.875 IST: %DUAL-5-NBRCHANGE: EIGRP-IPv4:(184) 111: Neighbor 124.4.224.3 (Vlan1) is up: new adjacency
*May 22 10:57:40.495 IST: %HSRP-5-STATECHANGE: Vlan303 Grp 0 state Listen -> Active
**May 22 10:58:02.611 IST: %HSRP-5-STATECHANGE: Vlan306 Grp 0 state Speak -> Standby
*May 22 10:58:02.611 IST: %HSRP-5-STATECHANGE: Vlan314 Grp 0 state Speak -> Standby
*May 22 10:58:02.863 IST: %HSRP-5-STATECHANGE: Vlan52 Grp 0 state Speak -> Standby
*May 22 10:58:07.723 IST: %C4K_PKTPROCESSING-4-UNKNOWNBRIDGEORROUTEREPLICATED: Unable to determine whether to route or bridge replicated software-processed packet with source  mac 00:1E:4F:B2:A0:C4, destination mac 00:00:0C:07:AC:00, source IP 119.43.254.40, destination IP 159.17.12.162

Highlighted

Hi Gajanan,

The issue which you are facing is due to the following bug:

CSCsl17849
iprouitng.iosproc crashes at ip_route_adjust upon configuring ip addres

CSCsk04287  

Spurious memory access at 0x9DA3070 reading 0xC

Solution is to upgrade the firmware to get this fixed.,

HTH

Regards

Inayath

*Please rate and mark the post as answered so others can benefit from it.

View solution in original post

Highlighted

Thanks for your quick help.

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