4500 Supervisor not showing anything.

[CiscoPurpleBelt]

I tried changing the image to boot and now when I console into one of the supervisors it is just blank and does not show anything. 

I console into the other sup and issue the command below. Anyone konw what the problem is?

#sh bootvar
BOOT variable = flash:cat4500e-universalk9.SPA.03.08.06.E.152-4.E6.bin,12;
CONFIG_FILE variable =
BOOTLDR variable =
Configuration register is 0x2

Standby not ready to show bootvar

[balaji.bandi]

# show module what is the output.

you see any logs ?

[Leo Laohoo]

Plug a console into the supervisor card and reboot.
Post the entire boot-up process.

[CiscoPurpleBelt]

When I console into it, I can't do anything. It is just basically blank.

[Leo Laohoo]

If it's blank, then RMA the supervisor card.

[CiscoPurpleBelt]

I am wondering if the "erase /all non-default" will fix this since both images are on at least one supervisor and I can try again. Any insight?

[balaji.bandi]

As suggested other post above :

Plug a console into the supervisor card and reboot. 
Post the entire boot-up process.

[CiscoPurpleBelt · Accepted solution]

So after changing register to 0x2101 to load original image on the working sup then reloading, it gets stuck at the message at very end, then that SUP is no longer responsive and other is working. I think maybe its because the SUPs are trying to load different images maybe??


reload
Proceed with reload? [confirm]

*Sep 6 04:28:53.776: %SYS-5-RELOAD: Reload requested by console. Reload Reason: Reload command.
*Sep 6 04:28:54.272: %IOSXE-3-PLATFORM: 6 process sysmgr: Reset/Reload requested by [console].
<Thu Sep 6 04:28:54 2018> Message from sysmgr: Reason Code:[3] Reset Reason:Reset/Reload requested by [console]. [Reload command]
umount: /proc/fs/nfsd: not mounted
/tmp/sw/mount/cat4500e-base.SPA.03.08.04.E.pkg:m
/tmp/sw/mount/cat4500e-base.SPA.03.08.04.E.pkg:m
Please stand by while rebooting the system...
[53133.114949] Restarting system.

Rommon (G) Signature verification PASSED
Rommon (P) Signature verification PASSED
FPGA (P) Signature verification PASSED






************************************************************
* *
* Welcome to Rom Monitor for WS-X45-SUP7-E System. *
* Copyright (c) 2008-2013 by Cisco Systems, Inc. *
* All rights reserved. *
* *
************************************************************

Rom Monitor (P) Version 15.0(1r)SG10
CPU Rev: 2.2, Board Rev: 11, Board Type: 101
CPLD Moka Rev: 7.0x3718.0xb565
Chassis: WS-C4510R-E

MAC Address : 50-0f-80-73-22-66
Ip Address : Not set.
Netmask : Not set.
Gateway : Not set.
TftpServer : Not set.


***** The system will autoboot in 5 seconds *****


Type control-C to prevent autobooting.
. . . . .

******** The system will autoboot now ********


config-register = 0x2101

Autobooting using the first file from bootflash.....

Loading image !!!!!!!!!!!!!!!!!!!!!!!!

Checking digital signature....
[bootflash:/cat4500e-universalk9.SPA.03.08.04.E.152-4.E4.bin]
Digitally Signed Release Software with key version A

Rommon reg: 0x00004F80
Reset2Reg: 0x00000F00

Image load status: 0x00000000
####
Snowtrooper 155 controller 0x044DFBD6..0x0468AFAB Size:0x0041DCD4
Program Done!
######################
[ 0.091162] pci 0000:00:00.0: ignoring class b20 (doesn't match header type 01)
Starting System Services
devpts /dev/pts devpts rw,nosuid,noexec,relatime,gid=4,mode=600,ptmxmode=000 0 0

diagsk10-post version 5.1.4.1

prod: WS-X45-SUP7-E part: 73-15421-01 serial: CAT2140L95W


Power-on-self-test for Module 6: WS-X45-SUP7-E

CPU Subsystem Tests ...
seeprom: Pass

Traffic: L3 Loopback ...
Test Results: Pass

Traffic: L2 Loopback ...
Test Results: Pass
post done(69 secs)
Exiting to ios...
Loading gsbu64atomic as gdb64atomic
Loading isp1362_hcd_k10
***********************************
* IN-CHASSIS STANDBY SUPERVISOR *
* REDUNDANCY mode is RPR *
* Waiting for Switchover Activity *
***********************************

[CiscoPurpleBelt]

So after changing register to 0x2101 to load original image on the working sup then reloading, it gets stuck at the message at very end, then that SUP is no longer responsive and other is working. I think maybe its because the SUPs are trying to load different images maybe?? See boot process and Show Module (one sup has no info) below:

reload
Proceed with reload? [confirm]

*Sep 6 04:28:53.776: %SYS-5-RELOAD: Reload requested by console. Reload Reason: Reload command.
*Sep 6 04:28:54.272: %IOSXE-3-PLATFORM: 6 process sysmgr: Reset/Reload requested by [console].
<Thu Sep 6 04:28:54 2018> Message from sysmgr: Reason Code:[3] Reset Reason:Reset/Reload requested by [console]. [Reload command]
umount: /proc/fs/nfsd: not mounted
/tmp/sw/mount/cat4500e-base.SPA.03.08.04.E.pkg:m
/tmp/sw/mount/cat4500e-base.SPA.03.08.04.E.pkg:m
Please stand by while rebooting the system...
[53133.114949] Restarting system.

Rommon (G) Signature verification PASSED
Rommon (P) Signature verification PASSED
FPGA (P) Signature verification PASSED

************************************************************
* *
* Welcome to Rom Monitor for WS-X45-SUP7-E System. *
* Copyright (c) 2008-2013 by Cisco Systems, Inc. *
* All rights reserved. *
* *
************************************************************

Rom Monitor (P) Version 15.0(1r)SG10
CPU Rev: 2.2, Board Rev: 11, Board Type: 101
CPLD Moka Rev: 7.0x3718.0xb565
Chassis: WS-C4510R-E

MAC Address : 50-0f-80-73-22-66
Ip Address : Not set.
Netmask : Not set.
Gateway : Not set.
TftpServer : Not set.

***** The system will autoboot in 5 seconds *****

Type control-C to prevent autobooting.
. . . . .

******** The system will autoboot now ********

config-register = 0x2101

Autobooting using the first file from bootflash.....

Loading image !!!!!!!!!!!!!!!!!!!!!!!!

Checking digital signature....
[bootflash:/cat4500e-universalk9.SPA.03.08.04.E.152-4.E4.bin]
Digitally Signed Release Software with key version A

Rommon reg: 0x00004F80
Reset2Reg: 0x00000F00

Image load status: 0x00000000
####
Snowtrooper 155 controller 0x044DFBD6..0x0468AFAB Size:0x0041DCD4
Program Done!
######################
[ 0.091162] pci 0000:00:00.0: ignoring class b20 (doesn't match header type 01)
Starting System Services
devpts /dev/pts devpts rw,nosuid,noexec,relatime,gid=4,mode=600,ptmxmode=000 0 0

diagsk10-post version 5.1.4.1

prod: WS-X45-SUP7-E part: 73-15421-01 serial: CAT2140L95W

Power-on-self-test for Module 6: WS-X45-SUP7-E

CPU Subsystem Tests ...
seeprom: Pass

Traffic: L3 Loopback ...
Test Results: Pass

Traffic: L2 Loopback ...
Test Results: Pass
post done(69 secs)
Exiting to ios...
Loading gsbu64atomic as gdb64atomic
Loading isp1362_hcd_k10
***********************************
* IN-CHASSIS STANDBY SUPERVISOR *
* REDUNDANCY mode is RPR *
* Waiting for Switchover Activity *
***********************************

sh module
Switch Number: 1 Role: Virtual Switch Active

Chassis Type : WS-C4510R+E

Power consumed by backplane : 40 Watts

Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 48 1000BaseX SFP WS-X4748-SFP-E CAT2141L31Y
2 48 10/100/1000BaseT UPOE E Series WS-X4748-UPOE+E CAT2142L4LU
3 48 10/100/1000BaseT UPOE E Series WS-X4748-UPOE+E CAT2142L7A4
4 48 10/100/1000BaseT UPOE E Series WS-X4748-UPOE+E CAT2140L7NU
5 4 Sup 7-E 10GE (SFP+), 1000BaseX (SFP) WS-X45-SUP7-E CAT2140L945
6 4 Sup 7-E 10GE (SFP+), 1000BaseX (SFP)
7 48 10/100/1000BaseT UPOE E Series WS-X4748-UPOE+E CAT2140L7M5
8 48 10/100/1000BaseT UPOE E Series WS-X4748-UPOE+E CAT2140L7VN
9 48 10/100/1000BaseT UPOE E Series WS-X4748-UPOE+E CAT2140L7Y0
10 12 10GE SFP+ WS-X4712-SFP+E CAT2140L75H

M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 380e.4de4.1470 to 380e.4de4.149f 1.0 Ok
2 707d.b9b9.ce7c to 707d.b9b9.ceab 1.1 Ok
3 6cb2.ae25.fcb8 to 6cb2.ae25.fce7 1.1 Ok
4 380e.4d67.43a8 to 380e.4d67.43d7 1.1 Ok
5 380e.4d95.6f00 to 380e.4d95.6f03 3.0 15.0(1r)SG10 03.08.04.E Ok
6 380e.4d95.6f04 to 380e.4d95.6f07 Provision
7 380e.4d67.43d8 to 380e.4d67.4407 1.1 Ok
8 6cb2.ae25.994c to 6cb2.ae25.997b 1.1 Ok
9 6cb2.ae25.a5f4 to 6cb2.ae25.a623 1.1 Ok
10 6cb2.ae25.5cb0 to 6cb2.ae25.5cbb 2.0 Ok

Mod Redundancy role Operating mode Redundancy status
----+-------------------+-------------------+----------------------------------
5 Active Supervisor SSO Active
6 In-Chassis Standby RPR Standby cold

[Leo Laohoo]

Question: Which thread am I going to post my response? I'm don't fancy posting responses in two (or more) threads.