Re: 4506 Access Switch Restarted

suhail.nedaria · ‎08-29-2007

Hi i had an weird problem,one of my access Switch (4506) got restarted without any reason.When i check in logs it doesnot show me anything.Can any one help me what is the issue.Please find below config on my switch.

cisco WS-C4507R (MPC8245):

ROM: 12.2(31r)SG2

Version 12.2(31)SG1.

IF any one required anything else let me knw.Thanks

b.petronio · ‎08-29-2007

U could check the bootflash, searching for some file named crashinfo_yyyymmdd-hhmmss

"show bootflash:"

type "more bootflash:_yyyymmdd-hhmmss"

and copy it to the output interpreter in cisco support tools.

Best Regards,

Bruno Petr?nio

suhail.nedaria · ‎08-29-2007

thanks for reply,

I have gone through ur procedure ,crashinfo file is not generated.

b.petronio · ‎08-29-2007

show slot0: ?

dir crashinfo: ?

Could u paste the show version, of the equipment ?

Best Regards,

Bruno Petr?nio

suhail.nedaria · ‎08-29-2007

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASE-M), Version 12.2(31)SG1, RELEASE SOFTWA

)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 27-Nov-06 20:21 by kehsiao

Image text-base: 0x10000000, data-base: 0x113B349C

ROM: 12.2(31r)SG2

Dagobah Revision 226, Swamp Revision 34

PUN1FS07 uptime is 13 weeks, 4 days, 2 hours, 3 minutes

Uptime for this control processor is 13 weeks, 4 days, 2 hours, 4 minutes

System returned to ROM by power-on

System restarted at 15:48:22 IST Sat May 26 2007

System image file is "bootflash:cat4500-ipbase-mz.122-31.SG1.bin"

cisco WS-C4507R (MPC8245) processor (revision 10) with 262144K bytes of memory.

Processor board ID FOX11040JY9

MPC8245 CPU at 266Mhz, Supervisor II+

Last reset from PowerUp

3 Virtual Ethernet interfaces

240 FastEthernet interfaces

2 Gigabit Ethernet interfaces

511K bytes of non-volatile configuration memory.

Configuration register is 0x2102

b.petronio · ‎08-29-2007

Are u sure this is the same equipment ?

First u point a 4506, now give me a 4507R version summary.

I dont see anything wrong on this one.

When did u experienced the reset u were talking about. This one was 13 weeks, 4 days, 2 hours, 3 minutes ago, by power on.

Best Regards,

Bruno Petr?nio

suhail.nedaria · ‎08-29-2007

sorry it is 4507R

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASE-M), Version 12.2(31)SG1, RELEASE SOFTWARE (fc4

)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 27-Nov-06 20:21 by kehsiao

Image text-base: 0x10000000, data-base: 0x113B349C

ROM: 12.2(31r)SG2

Dagobah Revision 226, Swamp Revision 34

PUN1FS07 uptime is 13 weeks, 4 days, 2 hours, 12 minutes

Uptime for this control processor is 13 weeks, 4 days, 2 hours, 13 minutes

System returned to ROM by power-on

System restarted at 15:48:22 IST Sat May 26 2007

System image file is "bootflash:cat4500-ipbase-mz.122-31.SG1.bin"

cisco WS-C4507R (MPC8245) processor (revision 10) with 262144K bytes of memory.

Processor board ID FOX11040JY9

MPC8245 CPU at 266Mhz, Supervisor II+

Last reset from PowerUp

3 Virtual Ethernet interfaces

240 FastEthernet interfaces

2 Gigabit Ethernet interfaces

511K bytes of non-volatile configuration memory.

Configuration register is 0x2102.

it rebooted 2 weeks ago.

glen.grant · ‎08-29-2007

This one has also been up for 13 weeks , it has not restarted in the past 2 weeks .

suhail.nedaria · ‎08-29-2007

sorry Glen

Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500-IPBASE-M), Version 12.2(31)SG1, RELEASE SOFTWARE (

)

Technical Support: http://www.cisco.com/techsupport

Compiled Mon 27-Nov-06 20:21 by kehsiao

Image text-base: 0x10000000, data-base: 0x113B349C

ROM: 12.2(31r)SG2

Dagobah Revision 226, Swamp Revision 34

PUN1FS06 uptime is 2 weeks, 14 hours, 51 minutes

Uptime for this control processor is 2 weeks, 14 hours, 52 minutes

System returned to ROM by abort at PC 0x0

System restarted at 03:15:06 IST Wed Aug 15 2007

System image file is "bootflash:cat4500-ipbase-mz.122-31.SG1.bin"

cisco WS-C4507R (MPC8245) processor (revision 10) with 262144K bytes of memory.

Processor board ID FOX11040LAK

MPC8245 CPU at 266Mhz, Supervisor II+

Last reset from Abort

2 Virtual Ethernet interfaces

240 FastEthernet interfaces

2 Gigabit Ethernet interfaces

511K bytes of non-volatile configuration memory.

Configuration register is 0x2102

b.petronio · ‎08-29-2007

The configuration register was changed since last restart ??

It's not showing nothing, but we never know.. :)

With that symptom was excepting to see :

Configuration register is 0xyyyy (will be 0x2102 on next reload)

Best Regards,

Bruno Petr?nio

pkaretnikov · ‎08-29-2007

There are a lot of reasons that the switch may have been restarted and not all of them are switch issues. I'd hate to rehash old questions but these are the basics that might need to be run through first:

1. Is the switch on an UPS?

2. Are both power supplies on the same circuit?

3. Is the switch in a secure room?

4. Who else has access to the switch?

Often I find that my issues are the result of either overtaxed circuits or someone kicking a power cord.

Do you have any type of system logging? The event was over 2 weeks ago so show log will most likely not show any events that happened before the restart but it might be worth a look. You also may want to see a 'show power' and make sure you aren't overtaxing the power supplies.

Paul

anmagiera · ‎06-02-2008

Hi,

we seem to have the exact same problem with our Cat 4506 right now. It reboots itself about every 17 hours. A "sh ver" shows the line "System returned to ROM by abort at PC 0x0 "

but the register is set to 2102.

Did you solve the problem last year ? If yes, can you remember how ?

Thanks a lot,

Andrea