4507R-E: no power otuput on poe-modul

andreaspechiny · ‎12-19-2012

Hi,

on this switch

WS-C4507R-E

with this modules:

1 WS-X4648-RJ45V+E

2 WS-X4648-RJ45V+E

3 WS-X45-SUP6-E

4 WS-X45-SUP6-E

5 WS-X4548-GB-RJ45

7 WS-X4648-RJ45V-E

i ve a problem: two Cisco AIR-LAP Accesspoints have been connected to modul2 with poe.

from one day to another these accesspoints are not connected.

Port-config, not working port:

interface GigabitEthernet2/47

description frei

switchport access vlan 57

switchport mode access

no logging event link-status

no logging event trunk-status

shutdown

duplex full

rmon native

rmon collection stats 96 owner config

spanning-tree portfast

spanning-tree bpduguard enable

end

when i connect these accesspoints to modul1 they are working. connection to other ports on modul2 doesnt work.

Port-config, working port:

interface GigabitEthernet1/5

description direkt AP-19

switchport access vlan 57

switchport mode access

no logging event link-status

no logging event trunk-status

duplex full

no snmp trap link-status

rmon native

rmon collection stats 6 owner config

spanning-tree portfast

spanning-tree bpduguard enable

end

there are only two " AIR-LAP1242AG-E-K9" connected.

power output:

bciscoQR2#sh power

Power Fan Inline

Supply Model No Type Status Sensor Status

------ ---------------- --------- ----------- ------- -------

PS1 PWR-C45-4200ACV AC 4200W good good good

PS1-1 220V good

PS1-2 220V good

PS2 PWR-C45-4200ACV AC 4200W good good good

PS2-1 220V good

PS2-2 220V good

Power supplies needed by system : 1

Power supplies currently available : 2

Power Summary Maximum

(in Watts) Used Available

---------------------- ---- ---------

System Power (12V) 916 1360

Inline Power (-50V) 32 3244

Backplane Power (3.3V) 40 40

---------------------- ---- ---------

Total 988 (not to exceed Total Maximum Available = 4200)

is it possible to disable poe on one modul or do we have an hardware error?

kind regards

andreas

Leo Laohoo · ‎12-19-2012

Can you post the output to the command "sh power inline" when you connect the WAP to the 2nd line card.

How do you connect the WAP to the 1st and 2nd line card? Are you using the same patch cable?

andreaspechiny · ‎12-19-2012

Hi leolaohoo,

thanks for your fast reply. here is the output:

bciscoQR2(config-if)#do sh power inlin g 2/47

Available:3244(w) Used:0(w) Remaining:3244(w)

Interface Admin Oper Power(Watts) Device Class

From PS To Device

--------- ------ ---------- ---------- ---------- ------------------- -----

Gi2/47 auto off 0.0 0.0 n/a n/a

Interface AdminPowerMax AdminConsumption

(Watts) (Watts)

---------- --------------- --------------------

and yes, i am using the same patchcords.

Leo Laohoo · ‎12-19-2012

Hmmmm ... Possible Layer 1 issue. And you're using a 4500 ... not making it easy.

Can you connect the WAP directly to the switch port (bypassing the horizontal cabling)?

andreaspechiny · ‎12-19-2012

the wap is located near to the switch and is directly connected.

Leo Laohoo · ‎12-19-2012

sh power inlin g 2/47

I don't want this SPECIFIC command. Please post an un-adulterated output to the command "sh power inline".

andreaspechiny · ‎12-19-2012

sh power inline

Available:3244(w) Used:0(w) Remaining:3244(w)

Interface Admin Oper Power(Watts) Device Class

From PS To Device

--------- ------ ---------- ---------- ---------- ------------------- -----

Gi1/1 off off 0.0 0.0 n/a n/a

Gi1/2 off off 0.0 0.0 n/a n/a

Gi1/3 off off 0.0 0.0 n/a n/a

Gi1/4 off off 0.0 0.0 n/a n/a

Gi1/5 off off 0.0 0.0 n/a n/a

Gi1/6 off off 0.0 0.0 n/a n/a

Gi1/7 off off 0.0 0.0 n/a n/a

Gi1/8 off off 0.0 0.0 n/a n/a

Gi1/9 off off 0.0 0.0 n/a n/a

Gi1/10 off off 0.0 0.0 n/a n/a

Gi1/11 off off 0.0 0.0 n/a n/a

Gi1/12 off off 0.0 0.0 n/a n/a

Gi1/13 off off 0.0 0.0 n/a n/a

Gi1/14 auto off 0.0 0.0 n/a n/a

Gi1/15 auto off 0.0 0.0 n/a n/a

Gi1/16 off off 0.0 0.0 n/a n/a

Gi1/17 off off 0.0 0.0 n/a n/a

Gi1/18 off off 0.0 0.0 n/a n/a

Gi1/19 off off 0.0 0.0 n/a n/a

Gi1/20 off off 0.0 0.0 n/a n/a

Gi1/21 off off 0.0 0.0 n/a n/a

Gi1/22 off off 0.0 0.0 n/a n/a

Gi1/23 off off 0.0 0.0 n/a n/a

Gi1/24 off off 0.0 0.0 n/a n/a

Gi1/25 off off 0.0 0.0 n/a n/a

Gi1/26 off off 0.0 0.0 n/a n/a

Gi1/27 off off 0.0 0.0 n/a n/a

Gi1/28 off off 0.0 0.0 n/a n/a

Gi1/29 off off 0.0 0.0 n/a n/a

Gi1/30 off off 0.0 0.0 n/a n/a

Gi1/31 off off 0.0 0.0 n/a n/a

Gi1/32 off off 0.0 0.0 n/a n/a

Gi1/33 off off 0.0 0.0 n/a n/a

Gi1/34 off off 0.0 0.0 n/a n/a

Gi1/35 off off 0.0 0.0 n/a n/a

Gi1/36 off off 0.0 0.0 n/a n/a

Gi1/37 off off 0.0 0.0 n/a n/a

Gi1/38 off off 0.0 0.0 n/a n/a

Gi1/39 off off 0.0 0.0 n/a n/a

Gi1/40 off off 0.0 0.0 n/a n/a

Gi1/41 off off 0.0 0.0 n/a n/a

Gi1/42 off off 0.0 0.0 n/a n/a

Gi1/43 off off 0.0 0.0 n/a n/a

Gi1/44 off off 0.0 0.0 n/a n/a

Gi1/45 off off 0.0 0.0 n/a n/a

Gi1/46 off off 0.0 0.0 n/a n/a

Gi1/47 off off 0.0 0.0 n/a n/a

Gi1/48 off off 0.0 0.0 n/a n/a

Gi2/1 auto off 0.0 0.0 n/a n/a

Gi2/2 auto off 0.0 0.0 n/a n/a

Gi2/3 auto off 0.0 0.0 n/a n/a

Gi2/4 auto off 0.0 0.0 n/a n/a

Gi2/5 auto off 0.0 0.0 n/a n/a

Gi2/6 auto off 0.0 0.0 n/a n/a

Gi2/7 auto off 0.0 0.0 n/a n/a

Gi2/8 off off 0.0 0.0 n/a n/a

Gi2/9 off off 0.0 0.0 n/a n/a

Gi2/10 off off 0.0 0.0 n/a n/a

Gi2/11 off off 0.0 0.0 n/a n/a

Gi2/12 off off 0.0 0.0 n/a n/a

Gi2/13 off off 0.0 0.0 n/a n/a

Gi2/14 off off 0.0 0.0 n/a n/a

Gi2/15 off off 0.0 0.0 n/a n/a

Gi2/16 off off 0.0 0.0 n/a n/a

--More-- Interface Admin Oper Power(Watts) Device Class

From PS To Device

--------- ------ ---------- ---------- ---------- ------------------- -----

Gi2/17 off off 0.0 0.0 n/a n/a

Gi2/18 off off 0.0 0.0 n/a n/a

Gi2/19 off off 0.0 0.0 n/a n/a

Gi2/20 off off 0.0 0.0 n/a n/a

Gi2/21 off off 0.0 0.0 n/a n/a

Gi2/22 off off 0.0 0.0 n/a n/a

Gi2/23 off off 0.0 0.0 n/a n/a

Gi2/24 off off 0.0 0.0 n/a n/a

Gi2/25 off off 0.0 0.0 n/a n/a

Gi2/26 off off 0.0 0.0 n/a n/a

Gi2/27 off off 0.0 0.0 n/a n/a

Gi2/28 off off 0.0 0.0 n/a n/a

Gi2/29 off off 0.0 0.0 n/a n/a

Gi2/30 off off 0.0 0.0 n/a n/a

Gi2/31 off off 0.0 0.0 n/a n/a

Gi2/32 off off 0.0 0.0 n/a n/a

Gi2/33 off off 0.0 0.0 n/a n/a

Gi2/34 off off 0.0 0.0 n/a n/a

Gi2/35 auto off 0.0 0.0 n/a n/a

Gi2/36 auto off 0.0 0.0 n/a n/a

Gi2/37 off off 0.0 0.0 n/a n/a

Gi2/38 off off 0.0 0.0 n/a n/a

Gi2/39 off off 0.0 0.0 n/a n/a

Gi2/40 off off 0.0 0.0 n/a n/a

Gi2/41 off off 0.0 0.0 n/a n/a

Gi2/42 off off 0.0 0.0 n/a n/a

Gi2/43 off off 0.0 0.0 n/a n/a

Gi2/44 off off 0.0 0.0 n/a n/a

Gi2/45 off off 0.0 0.0 n/a n/a

Gi2/46 off off 0.0 0.0 n/a n/a

Gi2/47 auto off 0.0 0.0 n/a n/a

Gi2/48 auto off 0.0 0.0 n/a n/a

Gi7/1 auto off 0.0 0.0 n/a n/a

Gi7/2 auto off 0.0 0.0 n/a n/a

Gi7/3 auto off 0.0 0.0 n/a n/a

Gi7/4 auto off 0.0 0.0 n/a n/a

Gi7/5 auto off 0.0 0.0 n/a n/a

Gi7/6 auto off 0.0 0.0 n/a n/a

Gi7/7 auto off 0.0 0.0 n/a n/a

Gi7/8 auto off 0.0 0.0 n/a n/a

Gi7/9 auto off 0.0 0.0 n/a n/a

Gi7/10 auto off 0.0 0.0 n/a n/a

Gi7/11 auto off 0.0 0.0 n/a n/a

Gi7/12 auto off 0.0 0.0 n/a n/a

Gi7/13 auto off 0.0 0.0 n/a n/a

Gi7/14 auto off 0.0 0.0 n/a n/a

Gi7/15 auto off 0.0 0.0 n/a n/a

Gi7/16 auto off 0.0 0.0 n/a n/a

Gi7/17 auto off 0.0 0.0 n/a n/a

Gi7/18 auto off 0.0 0.0 n/a n/a

Gi7/19 auto off 0.0 0.0 n/a n/a

Gi7/20 auto off 0.0 0.0 n/a n/a

Gi7/21 auto off 0.0 0.0 n/a n/a

Gi7/22 auto off 0.0 0.0 n/a n/a

Gi7/23 auto off 0.0 0.0 n/a n/a

Gi7/24 auto off 0.0 0.0 n/a n/a

Gi7/25 auto off 0.0 0.0 n/a n/a

Gi7/26 auto off 0.0 0.0 n/a n/a

Gi7/27 auto off 0.0 0.0 n/a n/a

Gi7/28 auto off 0.0 0.0 n/a n/a

Gi7/29 auto off 0.0 0.0 n/a n/a

Gi7/30 auto off 0.0 0.0 n/a n/a

Gi7/31 auto off 0.0 0.0 n/a n/a

Gi7/32 auto off 0.0 0.0 n/a n/a

Gi7/33 auto off 0.0 0.0 n/a n/a

--More-- Interface Admin Oper Power(Watts) Device Class

From PS To Device

--------- ------ ---------- ---------- ---------- ------------------- -----

Gi7/34 auto off 0.0 0.0 n/a n/a

Gi7/35 auto off 0.0 0.0 n/a n/a

Gi7/36 auto off 0.0 0.0 n/a n/a

Gi7/37 auto off 0.0 0.0 n/a n/a

Gi7/38 auto off 0.0 0.0 n/a n/a

Gi7/39 auto off 0.0 0.0 n/a n/a

Gi7/40 auto off 0.0 0.0 n/a n/a

Gi7/41 auto off 0.0 0.0 n/a n/a

Gi7/42 auto off 0.0 0.0 n/a n/a

Gi7/43 auto off 0.0 0.0 n/a n/a

Gi7/44 auto off 0.0 0.0 n/a n/a

Gi7/45 auto off 0.0 0.0 n/a n/a

Gi7/46 auto off 0.0 0.0 n/a n/a

Gi7/47 auto off 0.0 0.0 n/a n/a

Gi7/48 auto off 0.0 0.0 n/a n/a

--------- ------ ---------- ---------- ---------- ------------------- -----

Totals: 0 on 0.0 0.0

Leo Laohoo · ‎12-19-2012

Thanks. The output helps eliminate a suspect. Next, TDR.

Do this:

1. Command: test cable tdr interface G2/47;

2. Wait for 61 seconds (Yes, for a 4500 line card it takes THAT long!)

3. Command: sh cable tdr interface G2/47; and

4. Post the complete output (don't leave anything out).

andreaspechiny · ‎12-19-2012

Test is not possible, Logging-Event:

%C4K_IOSDIAGMAN-4-TESTNOTSUPPORTEDONMODULE: Online cable diag tdr test is not supported on module 2

%C4K_IOSDIAGMAN-4-TESTNOTSUPPORTEDONMODULE: Online cable diag tdr test is not supported on module 1

But the cable is still working on module1

Leo Laohoo · ‎12-19-2012

If there's no other client connected to module 2, can I ask if you can re-seat the module and post the entire bootup process of the module?

amikat · ‎12-20-2012

Hi,

Your Gi2/47 port configuration shows "shutdown". Can you please do "no shut".

Best regards,

Antonin