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6500 Module Shutdown/PwrDown Issue

sanjeevmahadani
Level 1
Level 1

‎11-11-2013 12:47 AM - edited ‎03-07-2019 04:32 PM

Hello Guys,

Below is the snap shot for my 6500 switch modules which is showing that WS-SVC-IDSM-2 card on slot 7 and WS-SVC-WISM-1-K9 card on slot 9 is down and status is not ok,

Pls. suggest so can be made UP & Functioning.

SW6500#sh module
Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
  1    8  8 port 1000mb GBIC Enhanced QoS        WS-X6408A-GBIC     SAL10403U3M
  2    8  8 port 1000mb GBIC Enhanced QoS        WS-X6408A-GBIC     SAL10425LVP
  3   48  48-port 10/100/1000 RJ45 EtherModule   WS-X6148A-GE-TX    SAD103901AU
  4    3  Anomaly Guard Module                   WS-SVC-AGM-1-K9    SAD1045093A
  5    2  Supervisor Engine 720 (Active)         WS-SUP720-3B       SAD094602D7
  6    8  Network Analysis Module                WS-SVC-NAM-2       SAD1049002V
  7    8  Intrusion Detection System             WS-SVC-IDSM-2      SAD104804HW
  8    8  8 port 1000mb GBIC Enhanced QoS        WS-X6408A-GBIC     SAL10425LZD
  9   10  WiSM WLAN Service Module               WS-SVC-WISM-1-K9   SAD10510C8W

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
  1  000a.b807.7368 to 000a.b807.736f   4.1   5.4(2)       8.5(0.46)RFW Ok
  2  0019.56ce.1398 to 0019.56ce.139f   4.1   5.4(2)       8.5(0.46)RFW Ok
  3  0019.2fd3.1f7a to 0019.2fd3.1fa9   1.5   8.4(1)       8.5(0.46)RFW Ok
  4  0019.56b8.086c to 0019.56b8.0873   3.0   7.2(1)       4.0(2)       Ok
  5  000d.ed92.b3f8 to 000d.ed92.b3fb   5.2   8.4(2)       12.2(18)SXF7 Ok
  6  001a.2f00.2cba to 001a.2f00.2cc1   4.2   7.2(1)       4.0(1)       Ok
  7  001a.2f00.341e to 001a.2f00.3425   6.2   7.2(1)       7.0(2)E4     ShutDown
  8  0019.56ce.13a0 to 0019.56ce.13a7   4.1   5.4(2)       8.5(0.46)RFW Ok
  9  001a.6d65.bc94 to 001a.6d65.bca3   1.4   12.2(14r)S5  12.2(18)SXF7 PwrDown

Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  5  Policy Feature Card 3       WS-F6K-PFC3B       SAD09460532  2.3    Ok
  5  MSFC3 Daughterboard         WS-SUP720          SAD094608X1  2.5    Ok
  7  IDS 2 accelerator board     WS-SVC-IDSUPG      ADBG6390007  2.5    ShutDown
  9  Centralized Forwarding Card WS-SVC-WISM-1-K9-D SAD10500D6T  1.4    PwrDown

Mod  Online Diag Status
---- -------------------
  1  Pass
  2  Pass
  3  Pass
  4  Pass
  5  Pass
  6  Pass
  7  Pass
  8  Pass
  9  Not Applicable

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6 Replies 6

Leo Laohoo
Hall of Fame
Hall of Fame

‎11-11-2013 01:35 AM 

9  Not Applicable

Not Applicable normally means your Sup720 IOS is insufficient.  Upgrade to SXH or SXI and try again.

0 Helpful

Karthick Murugan
Cisco Employee
Cisco Employee
In response to Leo Laohoo

‎11-11-2013 01:38 AM

Hi Sanjeev Kumar,

Please provide output of "show power" which will tell if the issue is related to insufficient power or unsupported module.

Thanks & Regards,
Karthick Murugan
CCIE#39285

Thanks & Regards, Karthick Murugan CCIE#39285

sanjeevmahadani
Level 1
Level 1
In response to Karthick Murugan

‎11-11-2013 02:36 AM

Hi Bro,

Same switch with same IOS was working earlier, after reboot this is not working .

ASW01-MHQ#sh power

system power redundancy mode = redundant

system power total =     2771.16 Watts (65.98 Amps @ 42V)

system power used =      1385.16 Watts (32.98 Amps @ 42V)

system power available = 1386.00 Watts (33.00 Amps @ 42V)

                        Power-Capacity PS-Fan Output Oper

PS   Type               Watts   A @42V Status Status State

---- ------------------ ------- ------ ------ ------ -----

1    WS-CAC-3000W       2771.16 65.98  OK     OK     on

2    WS-CAC-3000W       2771.16 65.98  OK     OK     on

                        Pwr-Allocated  Oper

Fan  Type               Watts   A @42V State

---- ------------------ ------- ------ -----

1    WS-C6509-E-FAN      150.36  3.58  OK

                        Pwr-Requested  Pwr-Allocated  Admin Oper

Slot Card-Type          Watts   A @42V Watts   A @42V State State

---- ------------------ ------- ------ ------- ------ ----- -----

1    WS-X6408A-GBIC       84.00  2.00    84.00  2.00  on    on

2    WS-X6408A-GBIC       84.00  2.00    84.00  2.00  on    on

3    WS-X6148A-GE-TX     105.00  2.50   105.00  2.50  on    on

4    WS-SVC-AGM-1-K9     168.00  4.00   168.00  4.00  on    on

5    WS-SUP720-3B        282.24  6.72   282.24  6.72  on    on

6    WS-SVC-NAM-2        282.24  6.72   282.24  6.72  on    on

7    WS-SVC-IDSM-2       145.32  3.46   145.32  3.46  on    on

8    WS-X6408A-GBIC       84.00  2.00    84.00  2.00  on    on

9    WS-SVC-WISM-1-K9    163.80  3.90     -     -     on    Off (Module Reset due to exception or user request)

ASW01-MHQ#sh power

system power redundancy mode = redundant

system power total =     2771.16 Watts (65.98 Amps @ 42V)

system power used =      1385.16 Watts (32.98 Amps @ 42V)

system power available = 1386.00 Watts (33.00 Amps @ 42V)

                        Power-Capacity PS-Fan Output Oper

PS   Type               Watts   A @42V Status Status State

---- ------------------ ------- ------ ------ ------ -----

1    WS-CAC-3000W       2771.16 65.98  OK     OK     on

2    WS-CAC-3000W       2771.16 65.98  OK     OK     on

                        Pwr-Allocated  Oper

Fan  Type               Watts   A @42V State

---- ------------------ ------- ------ -----

1    WS-C6509-E-FAN      150.36  3.58  OK

                        Pwr-Requested  Pwr-Allocated  Admin Oper

Slot Card-Type          Watts   A @42V Watts   A @42V State State

---- ------------------ ------- ------ ------- ------ ----- -----

1    WS-X6408A-GBIC       84.00  2.00    84.00  2.00  on    on

2    WS-X6408A-GBIC       84.00  2.00    84.00  2.00  on    on

3    WS-X6148A-GE-TX     105.00  2.50   105.00  2.50  on    on

4    WS-SVC-AGM-1-K9     168.00  4.00   168.00  4.00  on    on

5    WS-SUP720-3B        282.24  6.72   282.24  6.72  on    on

6    WS-SVC-NAM-2        282.24  6.72   282.24  6.72  on    on

7    WS-SVC-IDSM-2       145.32  3.46   145.32  3.46  on    on

8    WS-X6408A-GBIC       84.00  2.00    84.00  2.00  on    on

9    WS-SVC-WISM-1-K9    163.80  3.90     -     -     on    Off (Module Reset due to exception or user request)

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to sanjeevmahadani

‎11-11-2013 01:23 PM 

Module Reset due to exception or user request

Can you try this command:  power enable module 9

0 Helpful

sanjeevmahadani
Level 1
Level 1
In response to Leo Laohoo

‎11-12-2013 01:24 AM

Yes I tried, showing below.

Mod  Sub-Module                  Model              Serial       Hw     Status

---- --------------------------- ------------------ ----------- ------- -------

  5  Policy Feature Card 3       WS-F6K-PFC3B       SAD09460532  2.3    Ok

  5  MSFC3 Daughterboard         WS-SUP720          SAD094608X1  2.5    Ok

  7  IDS 2 accelerator board     WS-SVC-IDSUPG      ADBG6390007  2.5    ShutDown

  9  Centralized Forwarding Card WS-SVC-WISM-1-K9-D SAD10500D6T  1.4    PwrDown Mod  Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
  5  Policy Feature Card 3       WS-F6K-PFC3B       SAD09460532  2.3    Ok
  5  MSFC3 Daughterboard         WS-SUP720          SAD094608X1  2.5    Ok
  7  IDS 2 accelerator board     WS-SVC-IDSUPG      ADBG6390007  2.5    ShutDown
  9  Centralized Forwarding Card WS-SVC-WISM-1-K9-D SAD10500D6T  1.4    PwrDown

Reg

Sanjeev

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to sanjeevmahadani

‎11-12-2013 02:09 AM

upgrade your IOS.

0 Helpful
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