Solved: 6500 MSFC2 strange error message

Giorgio Romano · ‎06-06-2011

hi to everyone,

my MSFC2 sent this strange log message.

%DATACORRUPTION-SP-1-DATAINCONSISTENCY: copy error

The error message decoder tool says: "NOT FOUND".

Had someone of you the same log message??

The level is "alert".

Thank You very much!!

giorgio

andtoth · ‎06-06-2011

Hi Giorgio,

The explanation for this error message is the following:

Software has detected that some internal data structures may be corrupt. This condition can lead to unpredictable device operation, including, but not limited to, unexpected reloads or spurious memory accesses. This detection is a proactive check for operating system consistency.

Thanks for sharing the version you are running. Based on that I did further research and found the following:

CSCsh19582 DATACORRUPTION-1-DATAINCONSISTENCY Message After Reload

Symptom:

After upgrading or reloading a system, The following message may be displayed along with a traceback:

%DATACORRUPTION-1-DATAINCONSISTENCY: copy error

Conditions:

This message is usually seen shortly after bootup. The error is not service impacting.

Workaround:

none

This will not be fixed in 12.1E because it's not developed anymore.

Best regards,

Andras

View solution in original post

andtoth · ‎06-06-2011

Hi Giorgio,

You are most likely hitting one of the following software defects.

CSCsj16292 DATACORRUPTION-1-DATAINCONSISTENCY: copy error

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsj16292

Fixed in 12.2(18)SXF10 and 12.2(33)SXH1.

CSCtd62220 %DATACORRUPTION-1-DATAINCONSISTENCY: copy error,

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtd62220

Fixed in 12.2(33)SXH8 and 12.2(33)SXI4.

Best regards,

Andras

Giorgio Romano · ‎06-06-2011

Hi Andras,

thank you for your answer.

But what happen when this error occurs? Does the catalyst crash?

My 6500 MSFC2 is running a 12.1.27b.E4 IOS version and on a bug toolkit I didn't find anything about it.

Did I miss something?

Thank you very much again

giorgio

andtoth · ‎06-06-2011

Hi Giorgio,

The explanation for this error message is the following:

Software has detected that some internal data structures may be corrupt. This condition can lead to unpredictable device operation, including, but not limited to, unexpected reloads or spurious memory accesses. This detection is a proactive check for operating system consistency.

Thanks for sharing the version you are running. Based on that I did further research and found the following:

CSCsh19582 DATACORRUPTION-1-DATAINCONSISTENCY Message After Reload

Symptom:

After upgrading or reloading a system, The following message may be displayed along with a traceback:

%DATACORRUPTION-1-DATAINCONSISTENCY: copy error

Conditions:

This message is usually seen shortly after bootup. The error is not service impacting.

Workaround:

none

This will not be fixed in 12.1E because it's not developed anymore.

Best regards,

Andras

Giorgio Romano · ‎06-06-2011

thank you!

giorgio

stumpy757 · ‎01-19-2012

sorry to bring this topic up again however i have a quick question regarding this very issue.

would changing the IOS version on my WS-X6K-SU2-MSFC2 fix this problem?

andtoth · ‎01-19-2012

Hi Marc,

Yes, depending on which version you are currently running. Please read through the previous messages where we discussed which software defects are related and in which versions this is fixed.

Best regards,

Andras

stumpy757 · ‎01-19-2012

think its runing 12.1, here are the shver's to confirm.

Cisco Internetwork Operating System Software

IOS (tm) c6sup2_sp Software (c6sup2_sp-SPV-M), Version 12.1(19)E1a, EARLY DEPLOYMENT RELEASE SOFTWARE (fc2)

TAC Support: http://www.cisco.com/tac

Compiled Wed 06-Aug-03 06:36 by hqluong

Image text-base: 0x40020C00, data-base: 0x4095E000

ROM: System Bootstrap, Version 7.1(1)

BOOTLDR: c6sup2_sp Software (c6sup2_sp-SPV-M), Version 12.1(19)E1a, EARLY DEPLOYMENT RELEASE SOFTWARE (fc2)

Router uptime is 56 minutes

Time since Router switched to active is 55 minutes

System returned to ROM by error - a Software forced crash, PC 0x4011EF5C at 08:17:58 UTC Wed Jan 18 2012

System image file is "bootflash:c6sup22-psv-mz.121-19.E1a.bin"

cisco WS-C6509 (R7000) processor (revision 3.0) with 227328K/34816K bytes of memory.

Processor board ID TBP06420179

R7000 CPU at 250Mhz, Implementation 39, Rev 2.1, 256KB L2, 1024KB L3 Cache

Last reset from power-on

X.25 software, Version 3.0.0.

2 Gigabit Ethernet/IEEE 802.3 interface(s)

381K bytes of non-volatile configuration memory.

32768K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2142

Router#sh ver

Cisco Internetwork Operating System Software

IOS (tm) c6sup2_rp Software (c6sup2_rp-PSV-M), Version 12.1(19)E1a, EARLY DEPLOYMENT RELEASE SOFTWARE (fc2)

TAC Support: http://www.cisco.com/tac

Compiled Wed 06-Aug-03 05:58 by hqluong

Image text-base: 0x40008C00, data-base: 0x41816000

ROM: System Bootstrap, Version 12.1(11r)E1, RELEASE SOFTWARE (fc1)

BOOTLDR: c6sup2_rp Software (c6sup2_rp-PSV-M), Version 12.1(19)E1a, EARLY DEPLOYMENT RELEASE SOFTWARE (fc2)

Router uptime is 56 minutes

Time since Router switched to active is 55 minutes

System returned to ROM by power-on (SP by error - a Software forced crash, PC 0x4011EF5C)

System image file is "sup-bootflash:c6sup22-psv-mz.121-19.E1a.bin"

cisco WS-C6509 (R7000) processor (revision 3.0) with 227328K/34816K bytes of memory.

Processor board ID TBP06420179

R7000 CPU at 300Mhz, Implementation 39, Rev 3.3, 256KB L2, 1024KB L3 Cache

Last reset from power-on

X.25 software, Version 3.0.0.

Bridging software.

1 Virtual Ethernet/IEEE 802.3 interface(s)

2 Gigabit Ethernet/IEEE 802.3 interface(s)

381K bytes of non-volatile configuration memory.

16384K bytes of Flash internal SIMM (Sector size 512K).

Configuration register is 0x2102

andtoth · ‎01-19-2012

As I mentioned already, this will not be fixed in 12.1E because it's not developed anymore.

Andras