9404 will not boot

[Jerry Baum]

We have a 9404 chassis that will not boot every time.  We have open a TAC case and they replaced the supervisor, chassis and power supplies but it will not always boot.  We have re-seated everything and even removed the line cards and it still will not boot.  It booted this morning but after turning it off for 30 minutes it will no longer boot.  I'm running a Sup 1 IOS 16.9.4 and two C9400-LC-48S line cards, 2100w power supplies.  We have tried 110v power and 208v power and even swapped out to 3200w power supplies.  The only lights on the switch are the power supplies green/green and the fan light.  No light on the supervisor and nothing being displayed from the console port. Is anybody else having the same issues? 

[balaji.bandi]

Not that aware of, another TAC case to stress... looks like some defective batch..some time it happens.

[Reza Sharifi]

If you have already replaced all the parts, this maybe an issue with the chassis itself.

RMA the chassis too.

HTH

[Jerry Baum]

The only thing that we haven't replaced is the line cards and it will still not boot with them removed.  Chassis was the second thing replaced.

[Leo Laohoo]

I'm with Reza and this is beginning to look like a chassis issue.
For a 9404, slots 2 & 3 are for supervisor cards.
What happen if the supervisor card is inserted in the other slot?

[Jerry Baum]

We have swapped slots between 2 and 3 several times with the same results.  We have removed all the line cards and still will not boot.  Waiting on TAC to offer some solutions

[Reza Sharifi]

This happened to me once with another vendors's firewall. We replaced everything with no luck. I finally asked the support to send me a new chassis.  Also, use a flash light and make sure the pins in the chassis slots or the blades are not bend. 

HTH

[Jerry Baum]

No bent pins.  It started booting now but it is random when it won't boot.  I could turn it off and let it sit for 30 minutes and then it won't boot.  Nothing changes except turning the power switches off and back on.  

[Reza Sharifi]

It seems like a wiring issue from the chassis to the components. Do you have sufficient power? What type of power supply and power cords are you using? Is your power 220?

[Jerry Baum]

Currently it's on 110v power with two 2100w power supplies in the combined mode sitting at my desk.  When we installed it there was two 208v outlets and it wouldn't power on.  We even switches to 110v power on the wall and would't boot.  Installed two 3200w power supplies from another switch and it would not boot.  Every time the power supplies were green/green and the fan light green.  There is something randomly not allowing the switch to boot. Power cords are all Factory Cisco C19-5-15P for the desk and C19-L6-20 for the rack.  Using 1510w of 1900w available.  Still waiting on TAC to see what they want to do.

[Leo Laohoo]

Notify TAC you want to RMA the entire chassis.
If TAC wants to do "further troubleshooting" then get TAC to organize an EFA (Cisco takes the chassis back to their lab for analysis and you get a replacement/refurbished chassis).

[balaji.bandi]

then time for card replacement, since you have done other components.