ASR 1002-F Won't Process Traffic

[Jesse Shumaker]

We recently purchased a refurbished ASR 1002-F running IOSXE

Cisco IOS Software, IOS-XE Software (PPC_LINUX_IOSD-IPBASEK9-M), Version 15.0(1)S3, RELEASE SOFTWARE (fc1)

which comes with the built-in route-processor but we are unable to successfully pass traffic of any kind, in or out of it. I brought the configuration down to the most basic element as shown below and pinged a connected laptop w/o success. NO ACL's, the laptop doesn't have a FW. ARP's won't even appear. ip routing is enabled on the ASR. Any help would be appreciated. My thought now is perhaps it's a license issue...?

Here's a ping to the laptop with debug ip packet turned on showing traffic is being generated but there's no receives

ASR1002-CORP-CLINK#ping 192.168.60.201

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 192.168.60.201, timeout is 2 seconds:

000260: *Nov  3 11:07:29.858 mst: IP: s=192.168.60.11 (local), d=192.168.60.201, len 100, local feature, feature skipped, NAT(2), rtype 0, forus FALSE, sendself FALSE, mtu 0, fwdchk FALSE
000261: *Nov  3 11:07:29.858 mst: IP: tableid=0, s=192.168.60.11 (local), d=192.168.60.201 (GigabitEthernet0/0/1), routed via FIB
000262: *Nov  3 11:07:29.858 mst: IP: s=192.168.60.11 (local), d=192.168.60.201 (GigabitEthernet0/0/1), len 100, sending
000263: *Nov  3 11:07:29.859 mst: IP: s=192.168.60.11 (local), d=19.2.168.60.201 (GigabitEthernet0/0/1), len 100, output feature, feature skipped, Post-Ingress-NetFlow(57), rtype 1, forus FALSE, sendself FALSE, mtu 0, fwdchk FALSE
000264: *Nov  3 11:07:31.870 mst: IP: s=192.168.60.11 (local), d=192.168.60.201, len 100, local feature, feature skipped, NAT(2), rtype 0, forus FALSE, sendself FALSE, mtu 0, fwdchk FALSE
000265: *Nov  3 11:07:31.870 mst: IP: tableid=0, s=192.168.60.11 (local), d=192.168.60.201 (GigabitEthernet0/0/1), routed via FIB
000266: *Nov  3 11:07:31.870 mst: IP: s=192.168.60.11 (local), d=192.168.60.201 (GigabitEthernet0/0/1), len 100, sending
000267: *Nov  3 11:07:31.870 mst: IP: s=192.168.60.11 (local), d=19.2.168.60.201 (GigabitEthernet0/0/1), len 100, output feature, feature skipped, Post-Ingress-NetFlow(57), rtype 1, forus FALSE, sendself FALSE, mtu 0, fwdchk FALSE
000268: *Nov  3 11:07:33.886 mst: IP: s=192.168.60.11 (local), d=192.168.60.201, len 100, local feature, feature skipped, NAT(2), rtype 0, forus FALSE, sendself FALSE, mtu 0, fwdchk FALSE
000269: *Nov  3 11:07:33.886 mst: IP: tableid=0, s=192.168.60.11 (local), d=192.168.60.201 (GigabitEthernet0/0/1), routed via FIB
000270: *Nov  3 11:07:33.886 mst: IP: s=192.168.60.11 (local), d=192.168.60.201 (GigabitEthernet0/0/1), len 100, sending
000271: *Nov  3 11:07:33.886 mst: IP: s=192.168.60.11 (local), d=19.2.168.60.201 (GigabitEthernet0/0/1), len 100, output feature, feature skipped, Post-Ingress-NetFlow(57), rtype 1, forus FALSE, sendself FALSE, mtu 0, fwdchk FALSE
000272: *Nov  3 11:07:34.203 mst: IP: s=65.118.94.162 (local), d=67.148.248.45, len 64, local feature, feature skipped, NAT(2), rtype 0, forus FALSE, sendself FALSE, mtu 0, fwdchk FALSE
000273: *Nov  3 11:07:34.203 mst: IP: tableid=0, s=65.118.94.162 (local), d=67.148.248.45 (GigabitEthernet0/0/0), routed via FIB
000274: *Nov  3 11:07:34.203 m.

sh int gi 0/0/1

GigabitEthernet0/0/1 is up, line protocol is up
 Hardware is 4XGE-BUILT-IN, address is e8b7.48ff.c101 (bia e8b7.48ff.c101)
 Internet address is 192.168.60.11/24
 MTU 1500 bytes, BW 1000000 Kbit/sec, DLY 10 usec,
 reliability 255/255, txload 1/255, rxload 1/255
 Encapsulation ARPA, loopback not set
 Keepalive not supported
 Full Duplex, 1000Mbps, link type is auto, media type is T
 output flow-control is on, input flow-control is on
 ARP type: ARPA, ARP Timeout 04:00:00
 Last input 3d00h, output 00:12:14, output hang never
 Last clearing of "show interface" counters 00:13:33
 Input queue: 0/375/0/0 (size/max/drops/flushes); Total output drops: 0
 Queueing strategy: fifo
 Output queue: 0/40 (size/max)
 5 minute input rate 0 bits/sec, 0 packets/sec
 5 minute output rate 0 bits/sec, 0 packets/sec
 1681 packets input, 106305 bytes, 0 no buffer
 Received 1629 broadcasts (0 IP multicasts)
 0 runts, 0 giants, 0 throttles
 0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
 0 watchdog, 52 multicast, 0 pause input
 0 packets output, 0 bytes, 0 underruns
 0 output errors, 0 collisions, 0 interface resets
 0 unknown protocol drops
 0 babbles, 0 late collision, 0 deferred
 0 lost carrier, 0 no carrier, 195193 pause output
 0 output buffer failures, 0 output buffers swapped out

interface config

interface GigabitEthernet0/0/1
 ip address 192.168.60.11 255.255.255.0
 negotiation auto

[Reza Sharifi]

Can you try removing  negotiation auto and test again?

no nego auto

The basic license you already have should not block you from doing simple functions like ping.

If this does not help, you may want to contact TAC.

HTH  

[Vinit Jain]

From the below outputs, i see that there are no output packet counters incrementing on the interface. Could you please capture the below command outputs:

- show platform

- show plat hardware qfp active statistics drop

- show plat hardware qfp active interface statistics

If the packets are not forwarding out, there can most likely be two problems, issue with the link / SPA card or issue with the FP card.

[Jesse Shumaker]

I was suspecting a hardware issue. see output. What are we missing?

ASR1002-CORP-CLINK#sh platform hardware qfp active statistics drop
The active Embedded-Service-Processor is not inserted
ASR1002-CORP-CLINK#sh platform hardware qfp active interface all
The active Embedded-Service-Processor is not inserted
ASR1002-CORP-CLINK#sh ip nat tra
The active Embedded-Service-Processor is not inserted
ASR1002-CORP-CLINK#sh platform
Chassis type: ASR1002

Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
0 ASR1002-SIP10 ok 1d13h
 0/0 4XGE-BUILT-IN ok 1d13h
R0 ASR1002-RP1 ok, active 1d13h
P0 ASR1002-PWR-AC ok 1d13h
P1 ASR1002-PWR-AC ok 1d13h

Slot CPLD Version Firmware Version
--------- ------------------- ---------------------------------------
0 07120202 12.2(33r)XNC
R0 08011017 12.2(33r)XNC



ASR1002-CORP-CLINK#sh inv
NAME: "Chassis", DESCR: "Cisco ASR1002 Chassis"
PID: ASR1002 , VID: V05, SN: FOX1512G3ZC

NAME: "Power Supply Module 0", DESCR: "Cisco ASR1002 AC Power Supply"
PID: ASR1002-PWR-AC , VID: V02, SN: ART1519U0E7

NAME: "Power Supply Module 1", DESCR: "Cisco ASR1002 AC Power Supply"
PID: ASR1002-PWR-AC , VID: V02, SN: ART1525U0X9

NAME: "module 0", DESCR: "Cisco ASR1002 SPA Interface Processor 10"
PID: ASR1002-SIP10 , VID: V04, SN: JAE152001Y4

NAME: "SPA subslot 0/0", DESCR: "4-port Gigabit Ethernet Shared Port Adapter"
PID: 4XGE-BUILT-IN , VID: V00, SN: N/A

NAME: "subslot 0/0 transceiver 0", DESCR: "GE T"
PID: N/A , VID: 2 , SN: AGM162123J4

NAME: "subslot 0/0 transceiver 1", DESCR: "GE T"
PID: N/A , VID: 2 , SN: AGM162124U3

NAME: "module R0", DESCR: "Cisco ASR1002 Route Processor 1"
PID: ASR1002-RP1 , VID: V04, SN: JAE1520086K

Here is the rear. 

[Vinit Jain · Accepted solution]

Ok.. I see the problem. You do not have ESP or FP card present which takes care of the forwarding. Unless you have the FP card, forwarding will not function.

Please insert the FP card to fix this issue.