Since the 4500 series are Catalyst switches, they are supported by TAC not SBSC. You may move this topic to the proper forum but for an issue like that, I would just call TAC and open an incident.
This post has been moved to the correct area.
Cisco Small Business Community Manager
for Cisco Small Business Products
please refer the below log.
------------------ show version ------------------
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASEK9-M), Version 12.2(53)SG, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Thu 16-Jul-09 21:52 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x1258A1FC
Darkside Revision 4, Jawa Revision 9, Tatooine Revision 140, Forerunner Revision 1.21
BOB_3RDFLR_SW_1 uptime is 3 minutes
System returned to ROM by reload
System image file is "bootflash:cat4500e-ipbasek9-mz.122-53.SG.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
If you require further assistance please contact us by sending email to
cisco WS-C4506-E (MPC8548) processor (revision 8) with 524288K bytes of memory.
Processor board ID FOX1405G661
MPC8548 CPU at 1GHz, Supervisor 6L-E
Last reset from Reload
5 Virtual Ethernet interfaces
96 FastEthernet interfaces
100 Gigabit Ethernet interfaces
2 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.
Configuration register is 0x2101
------------------ dir nvram: ------------------
Directory of nvram:/
512 -rw- 9123
513 ---- 5
514 -rw- 9123
1 ---- 174
2 ---- 0
3 -rw- 0
524284 bytes total (512032 bytes free)
I have reviewed the outputs and the decodes in the crashdump show that this
crash was due to a parity error.
Possible causes of these parity errors are random static discharge or other
We have two types of these errors:
Soft parity errors
These errors occur when an energy level within the chip (for example, a one
or a zero) changes, most often due to radiation. When referenced by the CPU,
such errors cause the system to crash. In case of a soft parity error, there
is no need to swap the board or any of the components.
Hard parity errors
These errors occur when there is a chip or board failure that corrupts data.
In this case, you need to re-seat or replace the affected component, which
usually involves a memory chip swap or a board swap.
Moving forward with this case we need to monitor the device 2 days and if
the device is stable, this can be considered a soft parity (one-time
incident). If the device crashes again then this would be a HW failure and
we need to proceed with RMA.
*Plz rate this info is helpfull.