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C9300L downgrade firmware issue.

Jonas_zhang
Level 1
Level 1

I get something new C9300L switch, we need downgrade switch firmware 16.12.02 to 16.09.04, base on guide config downgrade firmware but switch can't be loading ios.

 

 

Switch#request platform software package install switch all file flash:?
flash:.installer flash:.issu_loc_lock flash:cat9k_iosxe.16.09.04.SPA.bin

Switch#$ge install switch all file flash:cat9k_iosxe.16.09.04.SPA.bin ?
auto-copy Copy packages to provisioning directory
auto-rollback Auto-rollback time
bay Provision a specific bay
force Proceed despite warnings
ignore-compat-check Ignore compatibility checking
interface-module-delay Interface module restart timeout delay
mdr Use Minimal Disruptive Restart
new Create a new package provisioning file.
on-reboot Delay effects until RP reboot
provisioning-file Provisioning file to modify
retain-source-file Retain source file after installation
slot Provision a specific slot
verbose Verbose output
<cr> <cr>

Switch#$ge install switch all file flash:cat9k_iosxe.16.09.04.SPA.bin new for
Switch#$ge install switch all file flash:cat9k_iosxe.16.09.04.SPA.bin for
Switch#$ switch all file flash:cat9k_iosxe.16.09.04.SPA.bin force ne
Switch#$ switch all file flash:cat9k_iosxe.16.09.04.SPA.bin force new
--- Starting install local lock acquisition on switch 1 ---
Finished install local lock acquisition on switch 1


*Mar 31 04:27:02.660: %INSTALL-5-OPERATION_START_INFO: Switch 1 R0/0: provision: Started install package flash:cat9k_iosxe.16.09.04.SPA.bin

FAILED: switch local is not booted with provisioning file

*Mar 31 04:27:13.891: %INSTALL-3-OPERATION_ERROR_MESSAGE: Switch 1 R0/0: provision: Failed to install package flash:cat9k_iosxe.16.09.04.SPA.bin, Error: switch local is not booted with provisioning fileWARNING: Abandoned lock file found - removing

Switch#
Switch#$ switch all file flash:cat9k_iosxe.16.09.04.SPA.bin force new
--- Starting install local lock acquisition on switch 1 ---
Finished install local lock acquisition on switch 1


*Mar 31 04:27:19.819: %INSTALL-5-OPERATION_START_INFO: Switch 1 R0/0: provision: Started install package flash:cat9k_iosxe.16.09.04.SPA.binFAILED: switch local is not booted with provisioning file

*Mar 31 04:27:31.054: %INSTALL-3-OPERATION_ERROR_MESSAGE: Switch 1 R0/0: provision: Failed to install package flash:cat9k_iosxe.16.09.04.SPA.bin, Error: switch local is not booted with provisioning fileWARNING: Abandoned lock file found - removing

Switch#
Switch#
Switch#
Switch#
Switch#$ switch all file flash:cat9k_iosxe.16.09.04.SPA.bin
--- Starting install local lock acquisition on switch 1 ---
Finished install local lock acquisition on switch 1


*Mar 31 04:27:40.378: %INSTALL-5-OPERATION_START_INFO: Switch 1 R0/0: provision: Started install package flash:cat9k_iosxe.16.09.04.SPA.bin

FAILED: switch local is not booted with provisioning file

*Mar 31 04:27:51.600: %INSTALL-3-OPERATION_ERROR_MESSAGE: Switch 1 R0/0: provision: Failed to install package flash:cat9k_iosxe.16.09.04.SPA.bin, Error: switch local is not booted with provisioning file
WARNING: Abandoned lock file found - removing

Switch#
Switch#$ge install switch all file flash:cat9k_iosxe.16.09.04.SPA.bin au
Switch#$ge install switch all file flash:cat9k_iosxe.16.09.04.SPA.bin auto-co
Switch#$ switch all file flash:cat9k_iosxe.16.09.04.SPA.bin auto-copy
--- Starting install local lock acquisition on switch 1 ---
Finished install local lock acquisition on switch 1


*Mar 31 04:28:01.026: %INSTALL-5-OPERATION_START_INFO: Switch 1 R0/0: provision: Started install package flash:cat9k_iosxe.16.09.04.SPA.bin

FAILED: switch local is not booted with provisioning file

*Mar 31 04:28:12.224: %INSTALL-3-OPERATION_ERROR_MESSAGE: Switch 1 R0/0: provision: Failed to install package flash:cat9k_iosxe.16.09.04.SPA.bin, Error: switch local is not booted with provisioning fileWARNING: Abandoned lock file found - removing

Switch#
Switch#
Switch#ins
Switch#install add
Switch#install add fil
Switch#install add file fl
Switch#install add file flash:?
flash:.installer flash:.issu_loc_lock flash:cat9k_iosxe.16.09.04.SPA.bin

Switch#install add file flash:cat9k_iosxe.16.09.04.SPA.bin ac
Switch#install add file flash:cat9k_iosxe.16.09.04.SPA.bin activate comm
Switch#install add file flash:cat9k_iosxe.16.09.04.SPA.bin activate commit
install_add_activate_commit: START Tue Mar 31 04:32:18 UTC 2020

System configuration has been modified.
Press Yes(y) to save the configuration and proceed.
Press No(n) for proceeding without saving the configuration.
Press Quit(q) to exit, you may save configuration and re-enter the command. [y/n/q]yBuilding configuration...

[OK]Modified configuration has been saved
cat: /tmp/sw/rp/0/0/guestshell/mount/.pkginfo: No such file or directory
cat: /tmp/sw/rp/0/0/rp_wlc/mount/.pkginfo: No such file or directory

*Mar 31 04:32:29.957: %INSTALL-5-INSTALL_START_INFO: Switch 1 R0/0: install_engine: Started install one-shot flash:cat9k_iosxe.16.09.04.SPA.bininstall_add_activate_commit: Adding PACKAGE
install_add_activate_commit: Checking whether new add is allowed ....

This operation requires a reload of the system. Do you want to proceed?
Please confirm you have changed boot config to flash:packages.conf [y/n]y

--- Starting initial file syncing ---
Info: Finished copying flash:cat9k_iosxe.16.09.04.SPA.bin to the selected switch(es)
Finished initial file syncing

--- Starting Add ---
Performing Add on all members
cat: /tmp/sw/rp/0/0/guestshell/mount/.pkginfo: No such file or directory
cat: /tmp/sw/rp/0/0/rp_wlc/mount/.pkginfo: No such file or directory
[1] Add package(s) on switch 1
[1] Finished Add on switch 1
Checking status of Add on [1]
Add: Passed on [1]
Finished Add

Image added. Version: 16.9.4.0.3431
install_add_activate_commit: Activating PACKAGE
Following packages shall be activated:
/flash/cat9k-wlc.16.09.04.SPA.pkg
/flash/cat9k-webui.16.09.04.SPA.pkg
/flash/cat9k-srdriver.16.09.04.SPA.pkg
/flash/cat9k-sipspa.16.09.04.SPA.pkg
/flash/cat9k-sipbase.16.09.04.SPA.pkg
/flash/cat9k-rpboot.16.09.04.SPA.pkg
/flash/cat9k-rpbase.16.09.04.SPA.pkg
/flash/cat9k-guestshell.16.09.04.SPA.pkg
/flash/cat9k-espbase.16.09.04.SPA.pkg
/flash/cat9k-cc_srdriver.16.09.04.SPA.pkg

This operation may require a reload of the system. Do you want to proceed? [y/n]y
--- Starting Activate ---
Performing Activate on all members
cat: /tmp/sw/rp/0/0/guestshell/mount/.pkginfo: No such file or directory
cat: /tmp/sw/rp/0/0/rp_wlc/mount/.pkginfo: No such file or directory
[1] Activate package(s) on switch 1
[1] Finished Activate on switch 1
Checking status of Activate on [1]
Activate: Passed on [1]
Finished Activate

--- Starting Commit ---
Performing Commit on all members
cat: /tmp/sw/rp/0/0/guestshell/mount/.pkginfo: No such file or directory
cat: /tmp/sw/rp/0/0/rp_wlc/mount/.pkginfo: No such file or directory
cat: /bootflash/.installer/rollback/rb_points/0/bootdir: No such file or directory
md5sum: /tmp/packages.conf: No such file or directory
cp: cannot stat '/tmp/packages.conf': No such file or directory
[1] Commit package(s) on switch 1
[1] Finished Commit on switch 1
Checking status of Commit on [1]
Commit: Passed on [1]
Finished Commit

/usr/binos/conf/install_util.sh: line 157: /bootflash/.prst_sync/reload_info: No such file or directory
cat: /bootflash/.prst_sync/reload_info: No such file or directory
/common: line 922: cd: /bootflash/.prst_sync: No such file or directory
--- Starting initial file syncing ---
/common: line 922: cd: /bootflash/.prst_sync: No such file or directory
FAILED: Invalid source filename when attempting to copy source file

Switch#
*Mar 31 04:37:41.490: %INSTALL-3-OPERATION_ERROR_MESSAGE: Switch 1 R0/0: install_engine: Failed to install_add_activate_commit package /bootflash/.prst_sync/reload_info, Error: Invalid source filename when attempting to copy source file
Switch#
Switch#
Switch#
Switch#
Switch#
Switch#sh boot
---------------------------
Switch 1
---------------------------
Current Boot Variables:
BOOT variable = flash:packages.conf;

Boot Variables on next reload:
BOOT variable = flash:packages.conf;
Manual Boot = no
Enable Break = no
Boot Mode = DEVICE
iPXE Timeout = 0
Switch#
Switch#
Switch#dir
Directory of flash:/

606210 -rw- 705009898 Mar 31 2020 04:22:32 +00:00 cat9k_iosxe.16.09.04.SPA.bin
663553 drwx 4096 Mar 31 2020 04:37:41 +00:00 .installer
606211 -rw- 5 Mar 31 2020 04:28:15 +00:00 .issu_loc_lock
606212 -rw- 2097152 Mar 31 2020 04:32:27 +00:00 nvram_config
606213 -rw- 2097152 Mar 31 2020 04:32:27 +00:00 nvram_config_bkup
663560 drwx 4096 Mar 31 2020 04:32:27 +00:00 .dbpersist
663569 -rw- 7554 Mar 31 2020 04:34:58 +00:00 packages.conf
606214 drwx 4096 Mar 31 2020 04:37:28 +00:00 .rollback_timer
663570 -rw- 27231232 Mar 31 2020 04:34:09 +00:00 cat9k-cc_srdriver.16.09.04.SPA.pkg
663571 -rw- 81241084 Mar 31 2020 04:34:09 +00:00 cat9k-espbase.16.09.04.SPA.pkg
663572 -rw- 1647612 Mar 31 2020 04:34:09 +00:00 cat9k-guestshell.16.09.04.SPA.pkg
663573 -rw- 425411576 Mar 31 2020 04:34:10 +00:00 cat9k-rpbase.16.09.04.SPA.pkg
663579 -rw- 34612458 Mar 31 2020 04:34:58 +00:00 cat9k-rpboot.16.09.04.SPA.pkg
663574 -rw- 28931068 Mar 31 2020 04:34:10 +00:00 cat9k-sipbase.16.09.04.SPA.pkg
663575 -rw- 55047160 Mar 31 2020 04:34:10 +00:00 cat9k-sipspa.16.09.04.SPA.pkg
663576 -rw- 35243004 Mar 31 2020 04:34:10 +00:00 cat9k-srdriver.16.09.04.SPA.pkg
663577 -rw- 15856632 Mar 31 2020 04:34:10 +00:00 cat9k-webui.16.09.04.SPA.pkg
663578 -rw- 9208 Mar 31 2020 04:34:10 +00:00 cat9k-wlc.16.09.04.SPA.pkg

11353194496 bytes total (9332260864 bytes free)
Switch#relo
Switch#reload
Reload command is being issued on Active unit, this will reload the whole stackreload history file is NULL for slot 1

Proceed with reload? [confirm]
reload history file is NULL for slot 1
Reload history File doesnt exist flash:/.prst_sync/reload_history
Reload history File doesnt exist flash:/.prst_sync/reload_history
Reload history File doesnt exist flash:/.prst_sync/reload_history

*Mar 31 04:39:45.512: %SYS-5-RELOAD: Reload requested by console. Reload Reason: Reload Command.
Chassis 1 reloading, reason - Reload command
reload fp action requested
process exit with reload stack code

 

Initializing Hardware...

System Bootstrap, Version 16.12.2r, RELEASE SOFTWARE (P)
Compiled Fri 10/25/2019 11:48:55.48 by rel

Current ROMMON image : Primary
Last reset cause : SoftwareReload
C9300L-24T-4G platform with 8388608 Kbytes of main memory

boot: attempting to boot from [flash:packages.conf]
boot: reading file packages.conf
#
###################################################################################################################################################################################################################################################################################################################################################


Mar 31 04:41:04.292: %ISSU-5-ISSU_STATE_INVALID: R0/0: issu_boottime: ISSU stored state found invalid and cleaned up: ISSU in-progress lock found
Mar 31 04:41:28.674: %PMAN-5-EXITACTION: C0/0: pvp: Process manager is exiting:
MM [0] MCU version 41 hw ver 0
MM [1] MCU version 129 sw ver 0
MM [2] MCU version 129 sw ver 0
MM [3] MCU version 17 bl ver 0


Front-end Microcode IMG MGR: found 4 microcode images for 1 device.
Image for front-end 0: /tmp/microcode_update/front_end/fe_type_6_0 update needed: yes
Image for front-end 0: /tmp/microcode_update/front_end/fe_type_6_1 update needed: yes
Image for front-end 0: /tmp/microcode_update/front_end/fe_type_6_2 update needed: yes
Image for front-end 0: /tmp/microcode_update/front_end/fe_type_6_3 update needed: yes

Front-end Microcode IMG MGR: Preparing to program device microcode...
Front-end Microcode IMG MGR: Preparing to program device[0], index=0 ...594412 bytes.
Front-end Microcode IMG MGR: Programming device 0...rrrrrrw
% Front-end Microcode IMG MGR: address 0, Send UCODE failed


% Front-end Microcode IMG MGR: unable to program device: 0
% Front-end Microcode IMG MGR: malformed microcode cache
Both links down, not waiting for other switches
Switch number is 1

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

Cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

 

Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.9.4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Thu 22-Aug-19 18:14 by mcpre

 

PLEASE READ THE FOLLOWING TERMS CAREFULLY. INSTALLING THE LICENSE OR
LICENSE KEY PROVIDED FOR ANY CISCO SOFTWARE PRODUCT, PRODUCT FEATURE,
AND/OR SUBSEQUENTLY PROVIDED SOFTWARE FEATURES (COLLECTIVELY, THE
"SOFTWARE"), AND/OR USING SUCH SOFTWARE CONSTITUTES YOUR FULL
ACCEPTANCE OF THE FOLLOWING TERMS. YOU MUST NOT PROCEED FURTHER IF YOU
ARE NOT WILLING TO BE BOUND BY ALL THE TERMS SET FORTH HEREIN.

Your use of the Software is subject to the Cisco End User License Agreement
(EULA) and any relevant supplemental terms (SEULA) found at
http://www.cisco.com/c/en/us/about/legal/cloud-and-software/software-terms.html.

You hereby acknowledge and agree that certain Software and/or features are
licensed for a particular term, that the license to such Software and/or
features is valid only for the applicable term and that such Software and/or
features may be shut down or otherwise terminated by Cisco after expiration
of the applicable license term (e.g., 90-day trial period). Cisco reserves
the right to terminate any such Software feature electronically or by any
other means available. While Cisco may provide alerts, it is your sole
responsibility to monitor your usage of any such term Software feature to
ensure that your systems and networks are prepared for a shutdown of the
Software feature.

 

FIPS: Flash Key Check : Key Not Found, FIPS Mode Not Enabled
Mar 31 04:48:46.100: %PMAN-3-PROCHOLDDOWN: F0/0: pman: The process fed has been helddown (rc 139)

Chassis 1 reloading, reason - Reload command

1 Accepted Solution

Accepted Solutions

Ahhhhh ... Now I understand why.
This is a 9300L and this model does NOT support 16.9.X.
9300L is first supported in 16.11.X and later.
There is no way to downgrade this to anything lower 16.11.X.
NOTE: This behaviour is a bug. The system should kick up an error message to say the software is not supported or incompatible.

View solution in original post

13 Replies 13

Leo Laohoo
Hall of Fame
Hall of Fame

@Jonas_zhang wrote:

Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.9.4, RELEASE SOFTWARE (fc2)


This output shows the switch booting up version 16.9.4.

yes, I want downgrade to 16.9.4, the new switch version 16.12.2. but the switch loop reboot.

yes, I want downgrade to 16.9.4, the new switch version 16.12.2. but the switch loop reboot.

The output you've provided does not show any signs of boot loop.
1. Power down the switch.
2. Attach a console cable.
3. Power up the switch.
4. Post the entire boot-up process particular the bit where it is looping.


FIPS: Flash Key Check : Key Not Found, FIPS Mode Not Enabled
Mar 31 04:48:46.100: %PMAN-3-PROCHOLDDOWN: F0/0: pman: The process fed has been helddown (rc 139)

Chassis 1 reloading, reason - Reload command
cisco C9300L-24T-4G (X86) processor with 1419044K/6147K bytes of memory.
Processor board ID XXXXXXX
2048K bytes of non-volatile configuration memory.
8388608K bytes of physical memory.
1638400K bytes of Crash Files at crashinfo:.
11264000K bytes of Flash at flash:.
0K bytes of WebUI ODM Files at webui:.

Base Ethernet MAC Address : XXXXXXX
Motherboard Assembly Number : XXXXXX
Motherboard Serial Number : XXX
Model Revision Number : F0
Motherboard Revision Number : C0
Model Number : C9300L-24T-4G
System Serial Number : XXXXXX


%INIT: waited 0 seconds for NVRAM to be available
Mar 31 04:48:52.332: %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting: reload fp action requested
Mar 31 04:48:54.153: %PMAN-5-EXITACMar 31 04:48:58.661: %PMAN-3-PROCESS_NOTIFICATION: R0/0: pvp: System report /crashinfo/system-report_1_20200331-044854-Universal.tar.gz (size: 13676 KB) generated


Initializing Hardware...

Hi Leo,

Thank you help, I try resume to 16.12.02 version is normal, the switch can normal loading ios. but version 16.09.04 loop reboot switch.

#Chassis 1 reloading, reason - Reload command

#Mar 31 04:48:52.332: %PMAN-5-EXITACTION: F0/0: pvp: Process manager is exiting: reload fp action requested

Kindly provide the output I've requested.

Hi Leo,

 

The attachment is the switch loading process. Thanks a lot.

Ok, I got a solution.

Force the switch to go into ROMMON and then perform the Emergency Install (step 5) of the 16.9.4 firmware.

@Leo Laohoo 

 

Hi Leo,

 

I use emergency-install mothed but not work. The attachment is the whole process of emergency-installation.

Ahhhhh ... Now I understand why.
This is a 9300L and this model does NOT support 16.9.X.
9300L is first supported in 16.11.X and later.
There is no way to downgrade this to anything lower 16.11.X.
NOTE: This behaviour is a bug. The system should kick up an error message to say the software is not supported or incompatible.

@Leo Laohoo 

 

Hi Leo,

 

Which can find the support list. thanks your help.

 

thanks a lot.

 

BR

 

Jonas

Go HERE.  

Notice 16.10.X and earlier is not available?

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