callers are getting busy when they dial to 800 numbers (toll-free)

[sangavi-as]

hi,

callers are getting busy when they dial the 800 numbers (toll-free). callers are not hearing any cvp prompt, rather disconnects the call.

is this because of network bandwidth?

[Leo Laohoo]

If this is affecting ALL USERS, then I'd be looking at your dialing-plan.

[adamtodd16]

Agreed.

[sangavi-as]

only some 3 callers faced this issue.

how can check in dial-plan. is this ucce issue or telephony? how can i use CDR to verify the calls. please describe CDR.

[adamtodd16]

As Leo mentioned, its like a dialling plan issue. Use CDR to verify the calls are being routed.