Can't access on CISCO 4221 & Catalyst 2960 plus series

[gelapir]

Hello Community here,

I need your help please.

I am trying to access on above mentioned devices (CISCO 4221 & Catalyst 2960 plus series) by using Putty. I am using db9 to RJ45 console cable. after i am choosing Serial with 9600 speed and pressing Open opens black window with green blinking cursor symbol but when i press Enter no reactions have.

Both devices are new ones.

I checked installed all drivers on my windows 10.

I tried another same type console cable too.

What can be reason and how to solve it please.

Thanks in advanced.

[gelapir]

Thanks for reply. no it does not show any errors about baud issues. I checked all kind of bauds and same. after open have this window as shown in screenshot above.

[balaji.bandi]

Do you mean to say both have the device show the same results? which one is this?

I am sure this is config related to Baud rate as other suggested. i am more interested to know the device mode the screenshot posted and what about other device console output ?

[amikat]

Hi,

If this is the output you have experienced with the putty baud rate (speed) of 9600 then please try to change the putty speed value to 19200.

Best regards,

Antonin

[gelapir]

i have not changed any configs on putty. i uninstalled Putty and tried portable version too but same.

[balaji.bandi]

Do you mean to say both have the device show the same results?

then I suspect - Cable or device.

[gelapir]

i tested other same type cable to router too. I also can not access on switch too. Thanks for reply.

[gelapir]

Update on my issue:

I bought from eBay a USB to Serial console cable and it worked perfectly. So my issue is solved.

[Richard Burts]

Thanks for the update. Glad to know that your issue is solved. 

[balaji.bandi]

anyway, this was expected, since both the device not working.

glad you were able to to get the right cable and fix the issue ?