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Beginner

Can't download SDM software

I want to download the SDM software so I can set up a Cisco 871 router.

I have made a account and added the product to my cart.

When I tick de boxes and click on accept I get the following error:

CPR_SERVLET_ERROR, There was a problem while invoking the CPR servlet from K9 api.

What am i doing wrong?

By the way, I want to download this package:

Cisco Configuration Professional -

Release:2.5

Filename: SDM-V25.zip

Everyone's tags (3)
5 REPLIES 5
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Cisco Employee

Re: Can't download SDM software

I don't think you're doing anything wrong.  Have you tried again since, in case there were some temporary issues on our side?  Let me know if it's still happening.

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Beginner

Re: Can't download SDM software

It's still happening, I'm getting the same error downloading the SRP520 firmware update.

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Beginner

Re: Can't download SDM software

I got the same error this morning when trying to download a k9 image for a 3750 switch. However, take a look at this: https://supportforums.cisco.com/thread/2073133

I'm pretty convinced that this a Cisco's server problem instead of an user profile problem (cause I've downloaded k9 images before), but according to that answer, Cisco is not even recognising it. Hope I'm wrong...

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Cisco Employee

Re: Can't download SDM software

Hi all,

This is ongoing issue and we are working on it to find the cause.

Regards,
Sonal

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Beginner

Re: Can't download SDM software

Thnx! The download works for now. The error is gone.

My problem is solved for now!

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