Cannot access cisco 837 via CRWS

[joecandelas]

Hello,

I've got a cisco 837 and I'd like to configure it for my adsl at home.

I've been trying to access via webGUI with no successs.The router came with its own configuration for the previous

owner.I wasn't able to access via web browser so I reset the router to factory defaults.

I set a new username and password but I still cannot access the CRWS.The windows stays at "Loading Cisco Router Web

Setup. Please wait..." but it doesn't go any further.

Telnet access is ok.

Below some outputs.

IES_GA#sh webflash:

Web flash directory:

File  Length   Name/status

  1   792      ConfigExp.cfg

  2   474217   CRWSbHlp.html

  3   941455   CRWS_1.jar

  4   278042   CRWS_2.jar

  5   62561    CRWS_VPNLogin.jar

  6   47026    GUI.html

  7   4895     home.html

  8   252      IPCPSubnet.cfg

  9   8082     loading.gif

10   3463     VPNLogin.html

[1821440 bytes used, 13568 available, 1835008 total]

2048K bytes of processor board Web flash (Read/Write)

IES_GA#sh flash:

System flash directory:

File  Length   Name/status

  1   6178856  c837-k9o3y6-mz.123-2.XC2.bin

  2   1790     sdmconfig-83x.cfg

  3   16264    sdm.shtml.hide

  4   3176448  sdm.tar

  5   1462     home.html.hide

  6   216064   home.tar

[9591272 bytes used, 2729496 available, 12320768 total]

12288K bytes of processor board System flash (Read/Write)

When I reset the router to factory defaults the output of "sh run" shown these users.

username CRWS_Jaidil privilege 15 password 0 $1$W1fA$o1oSEpa2145681801

username CRWS_Ulags privilege 15 password 0 $1$W1fA$o1oSEpa1832563165

I deleted them and create my own but with no use.

SDM is also installed,are SDM and CRWS interfering with each other?

Any idea?

Thanks

[johnlloyd_13]

Hi,

Do you have Java installed on your PC? What web browser are you using?

Cisco GUI usually run natively in IE.

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[joecandelas]

Hi,

First of all thanks for your time.

I've got Java 7 Update 7 (version 7.0.70)

I've tried IE 6.0 and Firefox 14.0.1.

There's one thing I find funny.I deleted some usernames called CRWS_something.Then I tried to access with my username with no success.To my surprise the output of the " sh run" command showed another CRWS_something usernames,different for the ones I deleted.It seems as if they are automatically generated.

Any idea?

Can I reset CRWS to factory defaults?

Thanks

[johnlloyd_13 · Accepted solution]

Hi,

Did you delete the CRWS files in webflash directory?

I think you'll need Microsoft virtual machine enabled for CRWS to work.

http://www.cisco.com/en/US/products/sw/netmgtsw/ps2076/prod_troubleshooting_guide09186a0080132c3c.html#1060147

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[joecandelas]

HI,

I didn't delete anything at least knowingly.The webflash dir is shown in my first post.

I've been searching on the internet and I downloaded an old Microsoft VM which I'm going to use it instead of the Java one.

Thanks

[joecandelas]

Well I've sorted it out.I installed Microsoft VM and disabled Java and it seems to be working now,I can access the router via CRWS.

I followed this:

http://www.dslreports.com/faq/9457

By the way, how do I tag this discussion as 'solved'?

Bye bye.

[johnlloyd_13 · Accepted solution]

Hi,

Thanks for your feedback! Kindly click on the post and mark as correct.

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