Cannot Upgrade VSS 4503E Sup8E via ISSU

049dtrapp · ‎01-16-2017

I've tried to upgrade our 4503 Sup8E VSS Switch via ISSU described here:

http://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst4500/15-1-2/XE_340/configuration/guide/config/vss.html

I've tried the one step and the four step method without success.

There is the following error Message durimng the Upgrade Process:

%C4K_REDUNDANCY-2-IOS_VERSION_CHECK_FAIL: IOS version mismatch. Active supervisor version is 15.2(2)E (cat4500es8-UNIVERSALK9-M). Standby supervisor version is 15.2(2)E5 (cat4500es8-UNIVERSALK9-M). Redundancy feature may not work as expected.

Versions:

dir bootflash:
Directory of bootflash:/
81602 -rw- 199965944 Jan 12 2017 15:55:30 +01:00 cat4500es8-universalk9.SPA.03.06.05.E.152-2.E5.bin
81603 -rw- 199051336 Oct 8 2014 05:18:52 +02:00 cat4500es8-universalk9.SPA.03.06.00.E.152-2.E.bin

#dir slavebootflash:
Directory of slavebootflash:/
48962 -rw- 199965944 Jan 12 2017 15:14:16 +01:00 cat4500es8-universalk9.SPA.03.06.05.E.152-2.E5.bin
48963 -rw- 199051336 Oct 8 2014 06:24:41 +02:00 cat4500es8-universalk9.SPA.03.06.00.E.152-2.E.bin

So i like to upgrade from 03.06.00 to 03.06.05 (Enterprise)

I've checked the Feature navigator already but i found no advice that there is a incompatibility between these both versions.

What do i wrong?

Best regards!

Leo Laohoo · ‎01-16-2017

ISSU sometimes work. And when it doesn't work you perform the old-fashion method.

Post the output to the command "sh bootv" and "sh version". I want to see the boot variable string. If both are the same, reboot the chassis.

049dtrapp · ‎01-16-2017

Hi Leo,

here you are:

sh bootv
BOOT variable = bootflash:cat4500es8-universalk9.SPA.03.06.00.E.152-2.E.bin,1;
CONFIG_FILE variable does not exist
BOOTLDR variable does not exist
Configuration register is 0x2102

Standby BOOT variable = bootflash:cat4500es8-universalk9.SPA.03.06.00.E.152-2.E.bin,1;
Standby CONFIG_FILE variable does not exist
Standby BOOTLDR variable does not exist
Standby Configuration register is 0x2102

sh version
Cisco IOS Software, IOS-XE Software, Catalyst 4500 L3 Switch Software (cat4500es8-UNIVERSALK9-M), Version 03.06.00.E RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Fri 27-Jun-14 05:55 by prod_rel_team

Cisco IOS-XE software, Copyright (c) 2005-2014 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.
(http://www.gnu.org/licenses/gpl-2.0.html) For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

ROM: 15.1(1r)SG4
s-de-wede-amla-dc-vss3 uptime is 2 years, 12 weeks, 2 days, 23 minutes
Uptime for this control processor is 1 day, 18 hours, 59 minutes
System returned to ROM by SSO Switchover
System restarted at 14:43:09 MEZ Sat Jan 14 2017
System image file is "bootflash:cat4500es8-universalk9.SPA.03.06.00.E.152-2.E.bin"
Jawa Revision 3, RadTrooper Revision 0x0.0x41, Conan Revision 0x1449

Last reload reason: issu~

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

License Information for 'WS-X45-SUP8-E'
License Level: entservices Type: Permanent
Next reboot license Level: entservices

cisco WS-C4503-E (P5040) processor (revision 2) with 4194304K bytes of physical memory.
Processor board ID FXS1817Q3RC
P5040 CPU at 2.2GHz, Supervisor 8-E
Last reset from Reload
5 Virtual Ethernet interfaces
96 Gigabit Ethernet interfaces
16 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2102

Leo Laohoo · ‎01-17-2017

Standby BOOT variable = bootflash:cat4500es8-universalk9.SPA.03.06.00.E.152-2.E.bin,1;

Something is not right here.

The boot variable string for both supervisor cards are still pointing to the old IOS.

Before going any further, kindly confirm the MD5 hash value of the new IOS matches with the MD5 hash value found in the Cisco website.

If they match, my recommendation is to change the boot variable string manually to point to the NEW IOS and then only use the old IOS when the new one fails.

Once the boot variable string is changed, reboot the chassis.

conf t
 no bootflash:cat4500es8-universalk9.SPA.03.06.00.E.152-2.E.bin
 bootflash:cat4500es8-universalk9.SPA.03.06.05.E.152-2.E5.bin
 bootflash:cat4500es8-universalk9.SPA.03.06.00.E.152-2.E.bin
end
wr

049dtrapp · ‎01-17-2017

MD5 is ok, i will reboot the slave Switch with the Boot Variable Settings above.

I hope I can do this tomorrow evening.