03-07-2021 01:28 AM - edited 03-07-2021 01:31 AM
I have a Catalyst 3650 switch, which keeps rebooting. Model: WS-C3650-24PD-S.
I'm in bootloader, here are the available commands: https://pastebin.com/djfz7zny
Here is the flash: contents: https://pastebin.com/c5Vg4Sai
Error "octeon_wdt: WDT device closed unexpectedly. WDT will not stop! reboot: Restarting system"
Can anyone please help me with this? I saw a bug report on this but it is old and not helping. bugsearch link and Here is the full message:
switch: boot Getting rest of image Reading full image into memory...Check base package header ...: done = 16384 Getting rest of image Reading full image into memory....done Reading full base package into memory...: done = 27926203 Bundle Image -------------------------------------- Kernel Address : 0x534313bc Kernel Size : 0x365d84/3562884 Initramfs Address : 0x53797140 Initramfs Size : 0x16e357b/23999867 Compression Format: mzip Bootable image at @ ram:0x534313bc Bootable image segment 0 address range [0x81100000, 0x81bffb30] is in range [0x80180000, 0x90000000]. @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@boot_system: 377 Loading Linux kernel with entry point 0x816e0310 ... Bootloader: Done loading app on core_mask: 0xf ### Launching Linux Kernel (flags = 0x5) MM [0] MCU version 21 sw ver 0 Front-end Microcode IMG MGR: found 1 microcode images for 1 device. Image for front-end 0: /tmp/microcode_update/front_end/fe_type_8_1 mismatch: 1 Front-end Microcode IMG MGR: Preparing to program device microcode... Front-end Microcode IMG MGR: Preparing to program device[0], index=0 ...88464 bytes. Front-end Microcode IMG MGR: Programming device 0... % Front-end Microcode IMG MGR: address 0, Could not enable sys_poll % Front-end Microcode IMG MGR: unable to program device: 0 % Front-end Microcode IMG MGR: malformed microcode cache Both links down, not waiting for other switches Switch number is 1 Mar 6 17:16:11.941 RP0/0: %PMAN-3-PROCHOLDDOWN: The process platform_mgr has been helddown (rc 134) Restricted Rights Legend Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) of the Commercial Computer Software - Restricted Rights clause at FAR sec. 52.227-19 and subparagraph (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS sec. 252.227-7013. cisco Systems, Inc. 170 West Tasman Drive San Jose, California 95134-1706 Cisco IOS Software [Everest], Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 16.6.6, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2019 by Cisco Systems, Inc. Compiled Thu 11-Apr-19 02:24 by mcpre Cisco IOS-XE software, Copyright (c) 2005-2019 by cisco Systems, Inc. All rights reserved. Certain components of Cisco IOS-XE software are licensed under the GNU General Public License ("GPL") Version 2.0. The software code licensed under GPL Version 2.0 is free software that comes with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such GPL code under the terms of GPL Version 2.0. For more details, see the documentation or "License Notice" file accompanying the IOS-XE software, or the applicable URL provided on the flyer accompanying the IOS-XE software. FIPS: Flash Key Check : Begin FIPS: Flash Key Check : End, Not Found, FIPS Mode Not Enabled This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html If you require further assistance please contact us by sending email to export@cisco.com. cisco WS-C3650-24PD (MIPS) processor (revision V0) with 852917K/6147K bytes of memory. Processor board ID FDO2329M1EN 2048K bytes of non-volatile configuration memory. 4194304K bytes of physical memory. 250456K bytes of Crash Files at crashinfo:. 1609272K bytes of Flash at flash:. 0K bytes of WebUI ODM Files at webui:. Base Ethernet MAC Address : a4:53:0e:f4:b8:80 Motherboard Assembly Number : 73-15894-07 Motherboard Serial Number : FDO23290MHS Model Revision Number : V0 Motherboard Revision Number : A0 Model Number : WS-C3650-24PD System Serial Number : FDO2329M1EN %INIT: waited 0 seconds for NVRAM to be available Press RETURN to get started! *Mar 6 17:16:32.603: %SMART_LIC-6-AGENT_READY: Smart Agent for Licensing is initialized *Mar 6 17:16:42.114: dev_pluggable_optics_selftest attribute table internally inconsistent @ 0x1D4 *Mar 6 17:16:51.172: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan *Mar 6 17:16:51.976: %LINK-3-UPDOWN: Interface Lsmpi18/3, changed state to up *Mar 6 17:16:51.977: %LINK-3-UPDOWN: Interface EOBC18/1, changed state to up *Mar 6 17:16:51.980: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to down *Mar 6 17:16:51.981: %LINK-3-UPDOWN: Interface LIIN18/2, changed state to up *Mar 6 17:16:52.078: WCM-PKI-SHIM: buffer allocation failed for SUDI support check *Mar 6 17:16:52.081: PKI/SSL unable to send Sudi support to WCM *Mar 6 17:16:52.358: %HMANRP-6-HMAN_IOS_CHANNEL_INFO: HMAN-IOS channel event for switch 1: EMP_RELAY: Channel UP! *Mar 6 17:16:52.367: %HMANRP-6-EMP_NO_ELECTION_INFO: Could not elect active EMP switch, setting emp active switch to 0: EMP_RELAY: Could not elect switch with mgmt port UP *Mar 6 17:16:53.040: %LINEPROTO-5-UPDOWN: Line protocol on Interface Lsmpi18/3, changed state to up *Mar 6 17:16:53.041: %LINEPROTO-5-UPDOWN: Line protocol on Interface EOBC18/1, changed state to up *Mar 6 17:16:53.042: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to down *Mar 6 17:16:53.043: %LINEPROTO-5-UPDOWN: Line protocol on Interface LIIN18/2, changed state to up *Mar 6 17:16:34.234: %STACKMGR-6-STACK_LINK_CHANGE: Switch 1 R0/0: stack_mgr: Stack port 1 on Switch 1 is nocable *Mar 6 17:16:34.234: %STACKMGR-6-STACK_LINK_CHANGE: Switch 1 R0/0: stack_mgr: Stack port 2 on Switch 1 is down *Mar 6 17:16:34.234: %STACKMGR-6-STACK_LINK_CHANGE: Switch 1 R0/0: stack_mgr: Stack port 2 on Switch 1 is nocable *Mar 6 17:16:34.234: %STACKMGR-6-SWITCH_ADDED: Switch 1 R0/0: stack_mgr: Switch 1 has been added to the stack. *Mar 6 17:16:34.234: %STACKMGR-6-SWITCH_ADDED: Switch 1 R0/0: stack_mgr: Switch 1 has been added to the stack. *Mar 6 17:16:34.234: %STACKMGR-6-SWITCH_ADDED: Switch 1 R0/0: stack_mgr: Switch 1 has been added to the stack. *Mar 6 17:16:56.161: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down *Mar 6 17:16:57.216: %IOSXE_MGMTVRF-6-CREATE_SUCCESS_INFO: Management vrf Mgmt-vrf created with ID 1, ipv4 table-id 0x1, ipv6 table-id 0x1E000001 *Mar 6 17:16:57.287: %SYS-6-CLOCKUPDATE: System clock has been updated from 17:16:57 UTC Sat Mar 6 2021 to 20:16:57 UTC Sat Mar 6 2021, configured from console by vty0. *Mar 6 17:16:58.092: %SYS-5-CONFIG_I: Configured from memory by console *Mar 6 17:16:59.038: %SYS-5-RESTART: System restarted -- Cisco IOS Software [Everest], Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 16.6.6, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2019 by Cisco Systems, Inc. Compiled Thu 11-Apr-19 02:24 by mcpre *Mar 6 17:16:59.197: %SSH-5-ENABLED: SSH 1.99 has been enabled *Mar 6 17:16:59.240: %LINK-5-CHANGED: Interface GigabitEthernet0/0, changed state to administratively down *Mar 6 17:16:59.833: %AAA-3-BADSERVERTYPEERROR: Cannot process accounting server type radius (UNKNOWN) *Mar 6 17:16:59.954: %LINK-5-CHANGED: Interface Vlan1, changed state to administratively down *Mar 6 17:17:04.812: %PNP-6-PNP_DISCOVERY_STOPPED: PnP Discovery stopped (Startup Config Present) *Mar 6 17:17:07.599: %HMANRP-6-EMP_NO_ELECTION_INFO: Could not elect active EMP switch, setting emp active switch to 0: EMP_RELAY: Could not elect switch with mgmt port UP Chassis 1 reloading, reason - Reload command Failed to generate persistent self-signed certificate. Secure server will use temporary self-signed certificate. *Mar 6 17:17:48.384: %IOSXE-0-PLATFORM: Switch 1 R0/0: Mar 6 20:17:48 pvp.sh: %PMAN-0-PROCFAILCRIT: A critical process platform_mgr has failed (rc 134) *Mar 6 17:17:48.661: %IOSXE-3-PLATFORM: Switch 1 R0/0: Mar 6 20:17:48 pvp.sh: %PMAN-3-RELOAD_SYSTEM: Reloading: Peer switch is not standby ready. System will be reloaded *Mar 6 17:17:48.736: %STACKMGR-1-RELOAD: Switch 1 R0/0: stack_mgr: Reloading due to reason Reload command Mar 6 20:17:56.917 FP0/0: %PMAN-5-EXITACTION: Process manager is exiting: reload fp action requested Mar 6 20:18:02.082 RP0/0: %PMAN-5-EXITACTION: Process manager is exiting: rp processes Mar 6 20:18:32.070 RP0/0: %PMAN-3-PROCESS_NOTIFICATION: System report /crashinfo/system-report_1_20210306-201825-UTC.tar.gz (size: 7597 KB) generated octeon_wdt: WDT device closed unexpectedly. WDT will not stop! reboot: Restarting system
Any help will be appreciated.
03-07-2021 01:32 AM
Contact Cisco TAC and organize for an RMA: CSCva30394
03-07-2021 01:37 AM
It says "Known Fixed Releases: (0)". How is this helpful?
03-07-2021 01:57 AM
@anonm9k wrote:
It says "Known Fixed Releases: (0)". How is this helpful?
Read my first comment: Contact Cisco TAC and organize for an RMA
And if TAC ask questions, tell them "reason" for the RMA is CSCva30394. (You could also try "Because Leo Laohoo said so".)
03-07-2021 04:29 AM
- Check this thread :
M.
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