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Beginner

Catalyst 3850 repair outside of SmartNet

I have a Catalyst 3850 that will not do anything.  Power supplies light up green but no lights ever on the front of the switch.  Is there a method to get some kind of repair quote for this?  My customer is going to replace it but would like a spare to keep on hand as well.

Is there a method to do this?  Is it work the time to look into it?

Smartnet coverage on this switch expired a year or two ago from the initial purchase 3-year SNT.

1 ACCEPTED SOLUTION

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Hall of Fame Community Legend

Go HERE and read this very, very carefully.

3650/3850 are covered under Enhanced Limited Lifetime Hardware Warranty.  Original owners DO NOT NEED a maintenance contract to avail.  All the original owners need to prove to the Entitlements Team is the hardware was purchased through an authorized Cisco reseller (and not the gray market).  
If the original owner/operator has proof, in form of a Purchase Order, then it is possible to get them replaced without any charge.  

View solution in original post

3 REPLIES 3
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VIP Advocate

 

 - You may still try  a factory defaults reset , all repair options are somewhat summarized in this document :

           https://www.cisco.com/c/dam/en_us/services/acquisitions/downloads/cisco-sa-repair-services-qa.pdf

 M.

Highlighted
Hall of Fame Community Legend

Go HERE and read this very, very carefully.

3650/3850 are covered under Enhanced Limited Lifetime Hardware Warranty.  Original owners DO NOT NEED a maintenance contract to avail.  All the original owners need to prove to the Entitlements Team is the hardware was purchased through an authorized Cisco reseller (and not the gray market).  
If the original owner/operator has proof, in form of a Purchase Order, then it is possible to get them replaced without any charge.  

View solution in original post

Highlighted
Beginner

Thank you both!  I called and have an RMA in process.  Greatly appreciated.

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