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Catalyst 9400-SUP-1 flashing blue locator light, and cycling hardware initializing.

jrhansen2021
Beginner
Beginner

IOS XE 17.03.03

Bootloader 17.01.01r

During Golden Capsule upgrade, standby supervisor hung on restart during initializing hardware, and blue flashing light on locator appeared. We have tried reloading, reloading IOS on main supervisor, switching card locations, shutting power for extended period of time, and letting it initialize for an extended period. Switching, Catalyst 9000

We cannot boot break as it never initializes. 

Found a known bug in previous versions of IOS XE but non listed for Amsterdam.

 

(This is the 7th stack completed, only this standby supervisor has failed)

6 Replies 6

Reza Sharifi
Hall of Fame Expert Hall of Fame Expert
Hall of Fame Expert

It may be that this is a hardware issue. I would open a ticket with TAC and have them process an RMA.

HTH

Opening ticket with TAC now, was hoping for an internal solution haha. Thank you.

balaji.bandi
VIP Guru VIP Guru
VIP Guru

Do you see any console output ? or blnak - Looks some gone wrong, Raise an TAC case and RMA

BB

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Console output is 

 

Initializing Hardware.........

Flash Firmware tool SEG

GRNU05.05.15.0026

(Some excluded for space)

 

Then it loads until 16%, and restarts this process

Yeah, I saw that listed for the 16.x.x, I had not seen anything for 17.x.x. yet. Thank you!

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