Change a 3560 Switch with Lifetime Waranty

[mateja.jovanovic]

A simple question:

Our client has 3560X Switches with a limited lifetime warranty. The Cisco Partner with whom they had the contract before bought the equipment, and they did not end up on good terms. One of the devices died the other day. My question is - how do we replace it now?

Thanks

[Reza Sharifi]

If the device is still under warranty, open a ticket with TAC and work with them to RMA the switch.  They will send you another one.

HTH

[mateja.jovanovic]

I wish... here is the answer I got from TAC: "in this case there is nothing we can do to replace it as per Cisco policies and procedures customer has to engage his reseller for support."

So disappointing... Now I need to call the client and tell them they need to throw the lifetime warranty switch away and buy a new one... 

[devils_advocate]

Have you tried to contact the reseller?

[mateja.jovanovic]

Another Cisco Partner, our direct competition from which we "stole" the client? No... haven't contacted them :)