Cisco 2800 Series Stuck in ROM mode

ilse.v.rooyen · ‎01-26-2013

Hi,

My Cisco seems to be stuck when it boots up, with the following:

Upgrade ROMMON initalized

And it goes on with self comperessing image then an OK

but then it starts loading again all over.

Please help!!

Leo Laohoo · ‎01-26-2013

Find another IOS. The current IOS you are using is probably corrupted or has issues.

You could also try removing all HWIC or NME modules.

ilse.v.rooyen · ‎01-26-2013

Hi, thank you for your reply.

Unfortunetly I am very new to Cisco and don't know how to do that at all.

Do you mind expaining more?

Leo Laohoo · ‎01-26-2013

Power down the router.

Remove all modules from the router and boot again.

IF the router doesn't crash, then one of the modules is causing the crash. This is possibly caused by the improper insertion of the module to bad IOS.

ilse.v.rooyen · ‎01-26-2013

ok will try that.

one question if i load another ISO will all my config be gone?

and

Is it possible to load a new ISO direct from the web (seeing that the site is a remote site and i can be there)

Leo Laohoo · ‎01-26-2013

If you load a new IOS, your config will remain the same.

The fastest way to load the IOS from your computer to the router is via the router's Compact Flash (CF) card. If you have a multi-card reader, you can sure use that.

ilse.v.rooyen · ‎01-26-2013

ok, i have another Cisco (same model) that is working can i use that compact flash to copy the ISO from?

and if so would you please be able to tell me how do I copy it?

Leo Laohoo · ‎01-26-2013

Use that compact flash to boot this router.

Can you post the entire bootup process please?

ilse.v.rooyen · ‎01-26-2013

System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

Technical Support:

http://www.cisco.com/techsupport

Initializing memory for ECC

.

c2811 platform with 262144 Kbytes of main memory

Main memory is configured to 64 bit mode with ECC enabled

Upgrade ROMMON initialized

program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x310cb04

Self decompressing the image : ##############################

############################################################################################################################################################################################################################################################# [OK]

Smart Init is enabled
smart init is sizing iomem
ID            MEMORY_REQ                 TYPE
0003E7          0X00474800 C2811 Mainboard
                0X00264050 Onboard VPN
                0X000021B8 Onboard USB
                0X002C29F0 public buffer pools
                0X00211000 public particle pools
TOTAL:          0X00BAE3F8

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
configuration or there is a software problem and
system operation may be compromised.
Rounded IOMEM up to: 12Mb.
Using 4 percent iomem. [12Mb/256Mb]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706

Cisco IOS Software, 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version 12.4(15)T9, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Tue 28-Apr-09 13:09 by prod_rel_team
Image text-base: 0x400AF910, data-base: 0x437AC5D0

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Installed image archive

Error: Unexpected NM Interrupt received from slot: 1

%Software-forced reload

11:20:17 UTC Sat Jan 26 2013: Breakpoint exception, CPU signal 23, PC = 0x4008755C

--------------------------------------------------------------------
Possible software fault. Upon reccurence, please collect
crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------

-Traceback= 0x4008755C 0x40085AE4 0x402849A8 0x4008C984 0x40903B5C
$0 : 00000000, AT : 46090000, v0 : 00000018, v1 : 00000000
a0 : 00000000, a1 : 0000E100, a2 : 00000000, a3 : 437C0000
t0 : 462310B8, t1 : 463D0000, t2 : 4008CE88, t3 : FFFF00FF
t4 : 437B5BF8, t5 : FFFFFFFF, t6 : 00000000, t7 : 00000000
s0 : 46418090, s1 : 00000000, s2 : 45CB0000, s3 : 458D0000
s4 : 47419E78, s5 : 46E114A0, s6 : 00000000, s7 : 00000000
t8 : 463D0000, t9 : FFFFFFF5, k0 : 00000000, k1 : 00000000
gp : 46095CB0, sp : 46D55720, s8 : 00000000, ra : 40085AE4
EPC : 4008755C, ErrorEPC : 28004110, SREG : 3400FF03
MDLO : 00000000, MDHI : 00000001, BadVaddr : 6F6F525F
DATA_START : 0x437AC5D0
Cause 00000024 (Code 0x9): Breakpoint exception

Free space check for flash:crashinfo_20130126-112017 failed (0/2202)
Free space check for flash:crashinfo_20130126-112017 failed (0/2202)
Free space check for flash:crashinfo_20130126-112017 failed (0/2202)

11:20:17 UTC Sat Jan 26 2013: Breakpoint exception, CPU signal 23, PC = 0x4008755C

--------------------------------------------------------------------
Possible software fault. Upon reccurence, please collect
crashinfo, "show tech" and contact Cisco Technical Support.
--------------------------------------------------------------------

-Traceback= 0x4008755C 0x40085AE4 0x402849A8 0x4008C984 0x40903B5C
$0 : 00000000, AT : 46090000, v0 : 00000018, v1 : 00000000
a0 : 00000000, a1 : 0000E100, a2 : 00000000, a3 : 437C0000
t0 : 462310B8, t1 : 463D0000, t2 : 4008CE88, t3 : FFFF00FF
t4 : 437B5BF8, t5 : FFFFFFFF, t6 : 00000000, t7 : 00000000
s0 : 46418090, s1 : 00000000, s2 : 45CB0000, s3 : 458D0000
s4 : 47419E78, s5 : 46E114A0, s6 : 00000000, s7 : 00000000
t8 : 463D0000, t9 : FFFFFFF5, k0 : 00000000, k1 : 00000000
gp : 46095CB0, sp : 46D55720, s8 : 00000000, ra : 40085AE4
EPC : 4008755C, ErrorEPC : 28004110, SREG : 3400FF03
MDLO : 00000000, MDHI : 00000001, BadVaddr : 6F6F525F
DATA_START : 0x437AC5D0
Cause 00000024 (Code 0x9): Breakpoint exception

-Traceback= 0x4008755C 0x40085AE4 0x402849A8 0x4008C984 0x40903B5C

=== Flushing messages (11:20:18 UTC Sat Jan 26 2013) ===

Queued messages:
*Jan 26 11:20:18.435: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.

*Jan 26 11:20:16.191: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Initialized
*Jan 26 11:20:16.199: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Enabled
No warm reboot Storage
*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x463cef54
PC = 0x4008d3fc, Cause = 0x20, Status Reg = 0x34008002

System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2009 by cisco Systems, Inc.

Initializing memory for ECC
.
c2811 platform with 262144 Kbytes of main memory
Main memory is configured to 64 bit mode with ECC enabled

Upgrade ROMMON initialized
program load complete, entry point: 0x8000f000, size: 0xcb80
program load complete, entry point: 0x8000f000, size: 0xcb80

program load complete, entry point: 0x8000f000, size: 0x310cb04
Self decompressing the image : ########################################################################################################################################################################################################################################################################################### [OK]

ans then it loops

ilse.v.rooyen · ‎01-26-2013

Hi, I have tried to boot the Cisco witht the other flash but its not working its incompatible with the platform.

Are there any other sugestions please?

Would i be able to download directly from the internet to the cisco for a new ISO?

Any help would be appreciated I'm really stuck with no way forward.

ilse.v.rooyen · ‎01-26-2013

Hi,

I have been doing some reading, could it be that the IOS is taking up too much space when decompressing?

I am really struggeling with this one.

Any help please?

Leo Laohoo · ‎01-26-2013

Error: Unexpected NM Interrupt received from slot: 1

As I've explained earlier. If your router has Enhanced Network Modules (NME) or High-Speed WAN Interface Cards (HWIC) then remove them.

The error message aboves says the router has an NM installed which is contributing to the crash.

ilse.v.rooyen · ‎01-27-2013

Hi, I have done as you said removed the card bays and tried to boot but still get that error.

Error: Unexpected NM Interrupt received from slot: 1

murugananthamamir · ‎01-27-2013

Hi,

I've noticed that, *** System received a Software forced crash ***.

This can be caused by a Cisco IOS software image that has actually been corrupted during transfer to the router. In this case, you can load a new image onto the router to resolve the issue.

It can also be caused by faulty memory hardware or by a software bug or DRAM may not appropriate for the current IOS.

Try to upgrade a IOS from romon mode.Refer the below link for upgrading IOS from Romon mode

http://www.cisco.com/en/US/docs/routers/access/1900/software/configuration/guide/upgrade_ps10538_TSD_Products_Configuration_Guide_Chapter.html