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Cisco 2801 Router's Console Port Not Working

aqeel.abbas
Level 1
Level 1
I  have issue with Cisco Router 2801's Console Port. My student was doing a  lab and he said during configuration, Console Port stopped responding.  He was in middle of configuration, so now at present, only telnet is  able to login on "R2>" user mode, enable password is not set, so  getting "R2>en
% No password set
R2>"
I have tried  different terminal software but no output from Console Port, changed the  Console Cables, replace with working console cables, change speed  (baud) settings. Also tried to connect same console with "AUX" port and  got same error mentioned above. AUX Port responds but I am not able to  change mode (R2#) because of incomplete running-config. So please tell  me if there is way to FIX it. It seems "Console Port" is physically  damaged.

*** Moderator(s)*** If this post is in wrong froum, please move it to appropirate froum. Thank you for your kind help ***

5 Replies 5

You can use the ROMmon recovery procedure.

Use AUX interface end reload the router. During boot press CTRL+BREAK.

When the promp shows rommon 1> you can use the configuration register commands to skip the password check:

rommon 1> confreg 0x2142
You must reset or power cycle for new config to take effect

rommon 2> reset

System Bootstrap...

Router#

Router# copy startup-config running-config

Destination filename [running-config]? YES

882 bytes copied in 2.456 secs (359 bytes/sec)

hostname(config)#

hostname(config)# enable secret new_password
hostname(config)#

hostname(config)# end
hostname#
hostname# copy running-config startup-config
Destination filename [startup-config]? YES
Building configuration...
[OK]
hostname#

hostname# conf t
hostname(config)# configure-register 0x2102
hostname(config)#

hostname# reload

Regards.

Dear Daniele Giordano,

Thank you very much for your kind help.

I have only access to Usermode "R2>" and telnet as well on usermode. I can't change into Enable (R2#) Mode. So how can I use ROMmon recovery procedure. Cisco says "during boot process AUX port is disable" so During boot pressing CTRL+BREAK while in AUX Port Connection would not work. Also my Config-Register Settings are:

"Configuration Register is 0x2102" And Cisco says "0x2102

Ignores break

Boots into ROM if initial boot fails

9600 console baud rate default value for most platforms"

Please help me to make Router-2801 alive.

Here's also outuput (via AUX Port, same Console Cable in connected in AUX Port) from few commands, may  be helpful to shoot the trouble.

*****************************************************************

R2>sh line con 0

   Tty Line Typ     Tx/Rx    A Modem  Roty AccO AccI  Uses  Noise Overruns  Int

     0    0 CTY              -    -      -    -    -     0      0    0/0      -

Line 0, Location: "", Type: ""

Length: 24 lines, Width: 80 columns

Baud rate (TX/RX) is 9600/9600, no parity, 2 stopbits, 8 databits

Status: Ready

Capabilities: none

Modem state: Ready

Modem hardware state: noCTS DSR*  DTR RTS

TTY NUMBER 0

Receive Overrun = 0, Carrier Detect Loss = 0

Receive Clock Glitch = 0, Transmit Underrun = 0

CTS Loss = 0, Transmit Clock Glitch = 0

Outcount = 0 totalout = 2155 incount = 0 totalin = 19

Special Chars: Escape  Hold  Stop  Start  Disconnect  Activation

                ^^x    none   -     -       none

Timeouts:      Idle EXEC    Idle Session   Modem Answer  Session   Dispatch

               00:10:00        never                        none     not set

                            Idle Session Disconnect Warning

                              never

                            Login-sequence User Response

                             00:00:30

                            Autoselect Initial Wait

                              not set

Modem type is unknown.

Session limit is not set.

Time since activation: never

Editing is enabled.

History is enabled, history size is 20.

DNS resolution in show commands is enabled

Full user help is disabled

Allowed input transports are none.

Allowed output transports are pad telnet rlogin lapb-ta mop v120.

Preferred transport is telnet.

No output characters are padded

No special data dispatching characters

************************************************************

R2>sh line

   Tty Line Typ     Tx/Rx    A Modem  Roty AccO AccI  Uses  Noise Overruns  Int

     0    0 CTY              -    -      -    -    -     0      0    0/0      -

*    1    1 AUX   9600/9600  -    -      -    -    -     0      0    0/0      -

   194  194 VTY              -    -      -    -    -     0      0    0/0      -

   195  195 VTY              -    -      -    -    -     0      0    0/0      -

   196  196 VTY              -    -      -    -    -     0      0    0/0      -

   197  197 VTY              -    -      -    -    -     0      0    0/0      -

   198  198 VTY              -    -      -    -    -     0      0    0/0      -

   199  199 VTY              -    -      -    -    -     0      0    0/0      -

Line(s) not in async mode -or- with no hardware support:

2-193

*******************************************************

R2>sh ver

Cisco IOS Software, 2801 Software (C2801-IPBASE-M), Version 12.4(1c), RELEASE SO

FTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2005 by Cisco Systems, Inc.

Compiled Wed 26-Oct-05 08:42 by evmiller

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

R2 uptime is 51 minutes

System returned to ROM by power-on

System image file is "flash:c2801-ipbase-mz.124-1c.bin"

Cisco 2801 (revision 7.0) with 114688K/16384K bytes of memory.

Processor board ID FCZ112723EQ

2 FastEthernet interfaces

2 Low-speed serial(sync/async) interfaces

DRAM configuration is 64 bits wide with parity disabled.

191K bytes of NVRAM.

62720K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

********************************************************************

Thank you very much for your time.

Hi,

Daniele has given you some excellent advise (+5 D)

Have a look at this link re BREAK KEY EMULATION as this

is dependant on your terminal emulation software

http://www.cisco.com/en/US/customer/products/hw/routers/ps133/products_tech_note09186a0080174a34.shtml

I am also copying you the correct procedure document for a 2800 password recovery.

http://www.cisco.com/en/US/customer/products/hw/routers/ps259/products_password_recovery09186a0080094675.shtml

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.

Dear acampbell,

Thank you very much for your kind help. In fact I don't need Password Receovery.

However  I tried to press Crtl+Break, and Break, while connected to Console Port, and nothing happened. Only blinking pointer on terminal screen and no garbage value or anyother output from Console port. 


My Problem is that Console Port is NOT Showing any Output both in Windows XP Hyperterminal and SecureCRT. I can see the Output when I insert same consoe cable into AUX Port, only giving me "R2>" User mode. And second problem is "enable password is not set". So I have changed terminal software, console cables, speed settings and no success to see the Output from Console Port.


*** Running-Config from SDM ***** (SDM has only User Rights, can't make required changes)

Building configuration...

Current configuration : 819 bytes

!

version 12.4

service timestamps debug datetime msec

service timestamps log datetime msec

no service password-encryption

!

hostname R2

!

boot-start-marker

boot-end-marker

!

!

no aaa new-model

!

resource policy

!

mmi polling-interval 60

no mmi auto-configure

no mmi pvc

mmi snmp-timeout 180

ip subnet-zero

ip cef

!

!

no ip dhcp use vrf connected

!

!

!

!

!

!

interface FastEthernet0/0

description $ETH-WAN$

ip address 192.168.1.100 255.255.255.0

duplex auto

speed auto

!

interface FastEthernet0/1

ip address 192.168.2.100 255.255.255.0

duplex auto

speed auto

!

interface Serial0/1/0

no ip address

shutdown

clockrate 125000

!

interface Serial0/1/1

no ip address

shutdown

clockrate 125000

!

ip classless

!

ip http server

!

!

control-plane

!

!

line con 0

line aux 0

line vty 0 5

password 123456

login

!

end

**************************************************************************

Thank you for your time and continued kind help.


Message was edited to include running-config > From SDM. SDM is running with View Only Rights, not able to perform Administrative Changes to Router, like Reset to Factory Default Settings.

I have the same issue with cisco 2911 router. Suddenly the output of the console session is not showing. If I use the same console cable on a cisco switch, the output will show. This means that the console cable is working. I can telnet into the router but am stuck in the user mode. If I  type the command enable ,it will say 'password not set",

How do i fix the issue?

The other problem I have is on the cisco 2960 POE switch. All the ports went down. If I try to enable  them, I will get error message " the port cannot be brought up because it has failed power inline test. FIND  attached. How doIfix this issue?

POST: Inline Power Controller Tests : Begin
POST: inline power post failed for port 0
POST: inline power post failed for port 1
POST: inline power post failed for port 2
POST: inline power post failed for port 3
POST: inline power post failed for port 4
POST: inline power post failed for port 5
POST: inline power post failed for port 6
POST: inline power post failed for port 7
POST: inline power post failed for port 8
POST: inline power post failed for port 9
POST: inline power post failed for port 10
POST: inline power post failed for port 11
POST: inline power post failed for port 12
POST: inline power post failed for port 13
POST: inline power post failed for port 14
POST: inline power post failed for port 15
POST: inline power post failed for port 16
POST: inline power post failed for port 17
POST: inline power post failed for port 18
POST: inline power post failed for port 19
POST: inline power post failed for port 20
POST: inline power post failed for port 21
POST: inline power post failed for port 22
POST: inline power post failed for port 23
POST: Inline Power Controller Tests : End, Status Failed

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