Cisco 2960x License

[fbabashahi]

Hello
I have just been hired by a company, the previous employee updated some Cisco 2960x switches to the latest version and this caused the switches to lose their lanbase licenses, so the switches are not working, is there a solution to this problem?

Thank you for your help

[Kasun Bandara]

@fbabashahi hi, try configuring the license level and reboot. command is 'license boot level lanbase' or similar.

if that is not working, try to set RTU to lanbase

https://www.cisco.com/c/en/us/td/docs/switches/lan/catalyst3850/software/release/16-5/configuration_guide/sys_mgmt/b_165_sys_mgmt_3850_cg/configuring_right_to_use_licenses.pdf

[fbabashahi]

Hi 

unfortunately there are not these commands in cisco 2960X 

[Kasun Bandara]

@fbabashahi can you share the output for below command.

show license right-to-use summary

or you might hitting the bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur56395?rfs=iqvred

try do hard reset to device as workaround to see if its gonna work. 

[fbabashahi]

@Kasun Bandara 

Switch#show license right-to-use summary
License Name Type Period left
-------------------------------------------------------
lanlite Permanent 0 minute 0 second
lanbase Permanent 0 minute 0 second
-------------------------------------------------------

License Level In Use: lanbase addon:
License Level on Reboot: lanbase addon:

[Kasun Bandara]

@fbabashahi i assume this is a bug. try to execute workaround here.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur56395?rfs=iqvred

[stephan.l.martin1]

Greetings. 
Lanbase is the minimum license level. It appears that your switch has booted with no configuration. Did someone perform a pssword recovery? If you run the command “show flash” or “dir” do you see something along the lines of config.old? This is usually the default file name people rename. Some newer models of switches bypass the startup differently so you can also do “show startup” 

[fbabashahi]

Hi

Yes i did . i tried to reset configuration and degrade the image

[shambhu.kumar]

Could you check with these

2960X(config)#license accept end user agreement force

and provide the output
show license right-to-use eula subscription
show license right-to-use detail

show license right-to-use detail
Index 1
License Name : lanlite
Period left : 0 minute 0 second
License Type: Permanent
License State: Inactive
Index 2
License Name : lanbase
Period left : Life time
License Type: Permanent
License State: Active, In Use

Index 3
License Name : dna-essentials
Period left : CSSM Managed
License Type : Subscription
License State : Active, In use

sh version

you can check with "show license file" which shows License Store: Primary License Storage

[fbabashahi]

@shambhu.kumar Hi

This is the output , but in show license file i have the right output

test#sh license right-to-use detail
Index 1
License Name : lanlite
Period left : 0 minute 0 second
License Type: Permanent
License State: Inactive
Index 2
License Name : lanbase
Period left : 0 minute 0 second
License Type: Permanent
License State: Inactive

Index 3
License Name : dna-essentials
Period left : CSSM Managed
License Type : Subscription
License State : Not Activated

Index 4
License Name : dna-advantage
Period left : CSSM Managed
License Type : Subscription
License State : Not Activated

[shambhu.kumar]

Hello

What current IOS version of switch ?

lanbase is showing inactive,

Have you configured

config t

license accept end user agreement force

This CLI  force to install lanbase license

Have you tried ?

config t

sdm prefer default and reload

or if you have subscription, or CSSM Managed, then

config t

license boot level addon dna-essentials

Regards

[fbabashahi]

Hi @shambhu.kumar 

The current version is c2960x-universalk9-mz.152-7.E10.bin i degraded from c2960x-universalk9-mz.152-7.E11.bin when the problem created , i tested many ios but did not worked.

I ran command these two commands 

license accept end user agreement force 

and

sdm prefer default and reload

but nothing happened

[M02@rt37]

@fbabashahi 

If you want lanbase-routing, you need lanbase IOS.

 Since you are in universalk9 you are in this situation.

https://blog.router-switch.com/2016/11/how-to-choose-a-cisco-ios-software-feature-license/

"IOS 15.0 universal image aims to reduce the complexity when trying to determine the right license, for the right job."+

--https://learningnetwork.cisco.com/s/article/understating-cisco-ios-v15-licenses

[M02@rt37]

Hello @fbabashahi 

The issue with your C2960x switches losing their LAN Base licenses after an upgrade may be related to the SDM template. Use the show sdm prefer command to check the current SDM template, as it defines resource allocation and can affect switch functionality. If the template is incorrect, set it to lanbase-default or lanbase-routing (if routing is required) using the sdm prefer command, save the configuration, and reload the switch. Ensure the correct template aligns with your licensing and intended use...

[fbabashahi]

Hello M02@rt37 

Unfortunately , your suggestion did not worked and problem exist