Cisco 3650 Switch - crashinfo:crashinfo_RP_00_00

[mmendis]

One of our Cisco 3650 switches rebooted unexpectedly. . After rebooting it will show the Last reload reason: Critical software exception, check crashinfo:crashinfo_RP_00_00_20210917-233611-GMT error. Could anyone explain why this error shows? . Thank you! 

[Leo Laohoo]

Post the complete output to the following commands:

1. sh version
2. dir
3. dir flash:core
4. dir crashinfo:

[marce1000]

 - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvj98720

 M.