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cisco 3850 failing address: 0x0000000002024880 is not booting

coolj_212
Level 1
Level 1

‎09-27-2018 12:17 AM - edited ‎03-08-2019 04:15 PM

Spoiler
Failing  Address: 0x0000000002026908, Data: 0x7830303030303030

Failing  Address: 0x0000000002026908, Data: 0x7830303030303030
ERROR LMC0 ECC: sec_err:1 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   1
LMC0 ECC:       Failing row:    0x202
LMC0 ECC:       Failing column: 0x9a0
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x0000000002026880,

 

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8 Replies 8

balaji.bandi
Hall of Fame
Hall of Fame

‎09-27-2018 12:35 AM

Suggest to raise an TAC case.

BB

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Leo Laohoo
Hall of Fame
Hall of Fame

‎09-27-2018 12:36 AM

Can you please connect a console cable into the switch and reboot? Post the entire boot-up process.
0 Helpful

coolj_212
Level 1
Level 1
In response to Leo Laohoo

‎09-27-2018 02:05 AM

I did it but this the what is the switch showing

https://software.cisco.com/download/home/286257123/type/282046477/release/Denali-16.3.6


cat3k_caa-universalk9.16.03.06.SPA.bin


emergency-install tftp://192.0.2.1/cat3k_caa-universalk9.16.03.06.SPA.bin


Booting...
Getting rest of image
Reading full image into memory...Check base package header ...: done = 16384
Getting rest of image
Reading full image into memory....done
Reading full base package into memory...: done = 81992100
Bundle Image
--------------------------------------
Kernel Address    : 0x5342e34c
Kernel Size       : 0x3fb4ba/4175034
Initramfs Address : 0x53829808
Initramfs Size    : 0xd47999/13924761
Compression Format: .mzip

Bootable image at @ ram:0x5342e34c
Bootable image segment 0 address range [0x81100000, 0x820b0000] is in range [0x80180000, 0x90000000].
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@boot_system: 377

Failing  Address: 0x00000000f3639e68, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:8 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   4
LMC0 ECC:       Failing row:    0x113
LMC0 ECC:       Failing column: 0xc9e
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x0000000001132678, Data: 0x35ceff0001a26814
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   5
LMC0 ECC:       Failing row:    0x124
LMC0 ECC:       Failing column: 0x1100
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x0000000001244288, Data: 0x0000502d0000582d
ERROR LMC0 ECC: sec_err:1 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   0
LMC0 ECC:       Failing row:    0x167
LMC0 ECC:       Failing column: 0x1f28
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x000000000167c840, Data: 0x0000282ddfbf0008
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   4
LMC0 ECC:       Failing row:    0x167
LMC0 ECC:       Failing column: 0x1f28
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x000000000167ca48, Data: 0x0040f8090200202d
ERROR LMC0 ECC: sec_err:3 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   4
LMC0 ECC:       Failing row:    0x202
LMC0 ECC:       Failing column: 0x9c0
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x0000000002027200, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:12 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   7
LMC0 ECC:       Failing row:    0xf7c8
LMC0 ECC:       Failing column: 0x2002
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000f7c80390, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   3
LMC0 ECC:       Failing row:    0xe81c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000e81c2de8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   1
LMC0 ECC:       Failing row:    0xd81c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000d81c2ce8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   3
LMC0 ECC:       Failing row:    0xc81c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000c81c2de8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   1
LMC0 ECC:       Failing row:    0xb81c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000b81c2ce8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   3
LMC0 ECC:       Failing row:    0xa81c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000a81c2de8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   1
LMC0 ECC:       Failing row:    0x981c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000981c2ce8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   3
LMC0 ECC:       Failing row:    0x881c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000881c2de8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   1
LMC0 ECC:       Failing row:    0x781c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000781c2ce8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   3
LMC0 ECC:       Failing row:    0x681c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000681c2de8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   1
LMC0 ECC:       Failing row:    0x581c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000581c2ce8, Data: 0xa6b571701b7ece7b
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   3
LMC0 ECC:       Failing row:    0x481c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000481c2de8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   1
LMC0 ECC:       Failing row:    0x381c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000381c2ce8, Data: 0x0000000000000000
ERROR LMC0 ECC: sec_err:2 ded_err:0
LMC0 ECC:       Failing dimm:   0
LMC0 ECC:       Failing rank:   0
LMC0 ECC:       Failing bank:   3
LMC0 ECC:       Failing row:    0x281c
LMC0 ECC:       Failing column: 0x30bc
LMC0 ECC:       syndrome: 0xd6
Failing  Address: 0x00000000281c2de8, Data: 0xdc911b4dd92b5dbb
Data bus error, epc == ffffffff811326d8, ra == ffffffff81130b70
CRASHINFO_OOPS:
Oops[#1]:
Cpu 0
$ 0   : 0000000000000000 0000000010108ce1 a800000000000000 00000000181c2cf0
$ 4   : ffffffff81d5d3a0 0000000000000000 000000000000000c 0000000000000000
$ 8   : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
$12   : 00000000000000d6 00000000181c0000 0000000000ffff00 0000000000000010
$16   : ffffffff820073f8 0000000000000018 00000000000000f7 ffffffff82007338
$20   : ffffffff82000000 0000000000000060 ffffffff82001698 0000000000000000
$24   : 00000000000c2c00 0000000000000080
$28   : ffffffff81f08000 ffffffff81f0ba30 ffffffff811309f8 ffffffff81130b70
Hi    : 0000000000000000
Lo    : 0000000000005ca0
epc   : ffffffff811326d8 __cvmx_cn6xxx_lmc_ecc_error_display+0x298/0x3c0
    Not tainted
ra    : ffffffff81130b70 __cvmx_error_decode+0x178/0x1e8
Status: 10108ce3    KX SX UX KERNEL EXL IE
Cause : 4080801c
PrId  : 000d900a (Cavium Octeon II)
Modules linked in: rtc_ds1307
Process swapper (pid: 0, threadinfo=ffffffff81f08000, task=ffffffff81f29c80, tls=0000000000000000)
Stack : 0000000000000000 0000000000000001 0000000000000000 000000000000181c
        0000000000000000 00000000000030be 0000000000000000 00000000000000d6
        00000000181c2cf0 dc911b4dd92b5dbb ffffffff811309f8 ffffffff81130b70
        0000000000000007 0000000000000000 ffffffff82001cf8 0000000000020000
        00000000000000f9 ffffffff820073f8 ffffffff82000000 0000000000000060
        ffffffff82001698 0000000000000002 ffffffff811309f8 ffffffff81130af0
        0000000000000000 00000000d0052c80 ffffffff82001d58 0000000000000012
        ffffffff82000000 0000000000000000 ffffffff81fa4000 0000000000000001
        0000000000000002 ffffffffffffffff 000000000000008a ffffffff81130c40
        0000000000000008 0000000000000000 0000000000000000 000000000000008a
        ...
Call Trace:
[<ffffffff811326d8>] __cvmx_cn6xxx_lmc_ecc_error_display+0x298/0x3c0
[<ffffffff81130b70>] __cvmx_error_decode+0x178/0x1e8
[<ffffffff81130af0>] __cvmx_error_decode+0xf8/0x1e8
[<ffffffff81130c40>] cvmx_error_poll+0x60/0xa0
[<ffffffff81100ed8>] octeon_rml_interrupt+0x10/0x20
[<ffffffff812c79a4>] handle_IRQ_event+0x94/0x3a0
[<ffffffff812ca6d8>] handle_level_irq+0xb0/0x170
[<ffffffff81235624>] do_IRQ+0x2c/0x40
[<ffffffff81102f34>] plat_irq_dispatch+0x74/0xb8
[<ffffffff81233ae0>] ret_from_irq+0x0/0x4
t               00ttt           0000                    0000xxxx00x000000000000000000000000000000000000000000000000000000000000000000000000000                000t                    tttt1111              1       00              xx0000xxx00000000000000000000000000000000000001100001110000000000000000000011000f111ffff

 


                tt                      2ttt2222                                00      0xx000axxx8aaa0888000000000000000000000000001110010080001888922201804e000480000000001000           tt       t33tt           3330                    0000xxxxa0x0800000000000000000000000000001000000000000800000001000500000000300020000000

 


                                        ssss00s0                0000                    x000xxxxfffffffffffffffffffffffffffffffffffff88fff288822200202200002220000000000000000             00ss                     1sss1111                                00      0xx00ffxxxffffffffffff000ffffffffffffffffffffff88f81188ff1110fff0000cccc99c9999900999

 


                        ss              22sss   222                             0000xx0xffxxffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffeefff       eee          ssss33s3         3300                    x000xxxx0000000000000000000000000000000000000000000000000022220020000022000022200000000

 


                s                       ssss4444                4       00              xx000axxxaaaa88880080000000000000000000001100001113000333388888888998899999799977770000            0ss              55sss   555                             0000xx0xffxxffffffffffffffffffffffffff000fffffffff88881181ff1100fffc000cccc999988980088

 


                                ss      s66ss           6660                    0000xxxx00x000000000000000000000000000000000000000000000000000000000000000000000000000                000s ssss7777         7       00              xx0000xxx0000000000000000000000000000000000000000000000000000000000000000000000042012080

 


                tt                      8ttt8888                                00      0xx00a0xxx000080000000000000000000000000000000f100c0011000020003222ed0d050d3c065407c0044           tt       t99tt           9990                    0000xxxxffxfffffffffffffffffffffffffffffffffff00ff8888111111110011770000777000099990090

 


                                        kkkk00k0                0000                    x000xxx00x0000000000000000000000000000000000000000000000000000000000000000000000000000             00kk                     1kkk1111                                00      0xx0000xxx000000000000000000000000000000000000000000000000000000000000000000000000000

 


                        gg              ppggg   ppp                     00      0xx00aaxxx8aaa88880000000000000000000000000111100107800e1888a222cf28c08c0040000000000 000                  ssssppsp         pp00                    x000xxxxaaaa88a8008800000000000000000000011000011180000888e122ca28f3f24b7bf9bbbf9990000

 


                s                       sss88s8         8800                    x000xxxx0000000000000000000000000000000000000000000000000000000000000000000000002012480               0    rr               aarrr   aaa                             0000xx0xffxxffffffffffffffffffffffffff000fffffffff88881181221133222d333dddd777711710011

 


                        ee              rreeerrrrrrrr____ee_eppeeccppp  ccc                  0000xx0xffxxffffffffffffffffffffffffffffffffffffff8888118122113322233333333dddd00d00000       000e                     eeeeppppccpc            cc00                    x000xfxxxfffffffffffff0fffffffffffffffffffffff88ff1188811142228323e333ad3330ddd40004000

 


                s                       ssssttttaatattaauutttsuuussss                        00       0xx0000xxx00000000000000000000000000000000000001101001155000855588888888cc8ceecc44eee444                              ccccaacauuaassuuuessseeee                               00   0xx0000xxx000000000000000000000000000000000000440000444800088880000880888880088800000000

 


                ss                      usssuuuummmm00m0                0000                 x000xxxx0000000000000000040004444000000000000000000000000000000000000000000000000000000       0ee              nneeennn0000            0       00              xx000x0xx000000000000000000000000000000000000000000000000000000000000000000000000000000

S
 S

  StSStattataacacckckc k kk D  DuDDuDuumummpmpm:p:pp:
                                                     ::

 

 

 


        0  0x00x0xx0x000000000000000000000000▒


Booting..

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to coolj_212

‎09-27-2018 03:44 AM

Contact Cisco TAC and arrange for RMA. The flash is dead.
0 Helpful

Amafsha1
Level 2
Level 2
In response to Leo Laohoo

‎12-14-2018 10:46 AM

hitting a similar issue. How did you tell that the flash is dead?

0 Helpful

balaji.bandi
Hall of Fame
Hall of Fame
In response to Amafsha1

‎12-14-2018 03:03 PM

As per our experience we suggest the best option for your resolve in time manner.

 

becuase of your output show the behaviour of the device - flash is desd, these all electronic items.

 

So suggestion is if you have smartnet contract for this raise TAC case , TAC will investigate for you, and RMA the new one for you for quicker resolution.

 

hope this make sense ?

 

BB

***** Rate All Helpful Responses *****

How to Ask The Cisco Community for Help

0 Helpful

Leo Laohoo
Hall of Fame
Hall of Fame
In response to Amafsha1

‎12-14-2018 03:09 PM

Because the console output is not typical for a normal operation.
0 Helpful

Amafsha1
Level 2
Level 2
In response to Leo Laohoo

‎12-14-2018 03:11 PM

oh I see.  And you also saw those "failing Bank" or whatever as well

 

Thank you

0 Helpful
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