CISCO 3925 ERROR APPLYING DATA LICENSE

[josegarcia123]

I have purchased two Cisco 3925 plus the DATA License L-SL-39-DATA-K9=, I received the email with the licenses, two, and when I try to claim the PAK I get the following error in Cisco Product License Registration:

“you are requesting multiple quantities of the same feature/image license for a device in this transaction. As this feature/image is considered uncounted, the quantity being applied to a device cannot exceed 1. Feature ski L-SL-39-DATA-K9. Note: if multiple paks are being used, requested quantity is a sim of quantities of respective sku in all PAKs”

I´m using the correct show license UDI information to register, but It always shows up as two licenses I can´t just pick one to apply to one HW/3925. I know the 3925 uses the Motherboard PID and Serial Number for PAK Licensing.

What I´m doing wrong?

Thank you

[michael o'nan]

On the previous page I think it asks for quantity and you need to leave it blank or 0.

[josegarcia123]

Michael

there is no way to leave it blank or choose 0

see the image

[michael o'nan]

Sorry I didn't read the whole post...

The udi comes from a show command

show license udi

The udi is a combination of the PID/SN/and HW version.

[josegarcia123]

Michael

Device#   PID                   SN              UDI

-----------------------------------------------------------------------------

*0        C3900-SPE100/K9       FOCXXXXXXXX     C3900-SPE100/K9:FOCXXXXXXXX

Thats my Show license UDI, I filled like this for the PAK

UDI Product ID : C3900-SPE100/K9

UDI Serial Number : FOCXXXXXXXX    

[johnlloyd_13]

hi,

could you input a "1" for the "Quantity Available" and "Quantity to Assign" fields?

kindly do one router at a time.

[josegarcia123]

Johnlloyd

no the fields are blocked.

I have sent an email to licensing last friday and no return.

[YaJun Liu]

I have same problem , are you resolve this issue? Thanks.

[nic_3i_infotech]

I am having the same issue any work around ?

[octavio.alonso]

Hi YaJun,

dis you resolved this problem??

I have the same problem

Thanks in advance