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Cisco 4900 switch unexpected reboot

tedauction
Level 1
Level 1

Hello, I entered the command 'aaa new-model' on this switch and it unexpectedly, suddenly rebooted. Is this a confirmed bug ?

4900A - firmware '12.2(53)SG10'

Thank you for any information.

5 Replies 5

balaji.bandi
Hall of Fame
Hall of Fame

This require more debugging, if you have contact better to open cisco TAC case.

 

or provide more console logs.

 

BB

BB

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How to Ask The Cisco Community for Help

Leo Laohoo
Hall of Fame
Hall of Fame
Post the complete output to the following commands:
1. sh version; and
2. dir

Hello, as requested here is the output of 'sh ver' and 'dir':

 


TEAKL-4900A#sh ver
Cisco IOS Software, Catalyst 4500 L3 Switch Software (cat4500e-IPBASEK9-M), Version 12.2(53)SG10, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Fri 13-Dec-13 12:46 by prod_rel_team
Image text-base: 0x10000000, data-base: 0x1258F7B4

ROM: 12.2(44r)SG10
Darkside Revision 0, Jawa Revision 11, Tatooine Revision 140, Forerunner Revision 1.78

TEAKL-4900A uptime is 5 days, 23 hours, 35 minutes
System returned to ROM by power-on
System restarted at 10:25:06 NZST Tue Jun 26 2018
System image file is "bootflash:cat4500e-ipbasek9-mz.122-53.SG10.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco WS-C4900M (MPC8548) processor (revision 2) with 1048576K bytes of memory.
Processor board ID JAE17480D1L
MPC8548 CPU at 1.33GHz, Cisco Catalyst 4900M
Last reset from PowerUp
5 Virtual Ethernet interfaces
20 Gigabit Ethernet interfaces
12 Ten Gigabit Ethernet interfaces
511K bytes of non-volatile configuration memory.

Configuration register is 0x2142

TEAKL-4900A#
TEAKL-4900A#
TEAKL-4900A#dir
Directory of bootflash:/

6 -rw- 24614681 Nov 20 2015 08:28:46 +13:00 cat4500e-ipbasek9-mz.122-53.SG10.bin

122007552 bytes total (89931776 bytes free)

Can you please post the complete output to the command "sh crashlog"?

thank you for your help. I have just confirmed this is a known bug: Bug CSCun08435 

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