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Cisco 9407 reboot crash file check bootflash:crashinfo_RP_00_00_202112

This happened on one of our 9407s twice yesterday and we are trying to figure out why.  Any help would be greatly appreciated.

9 Replies 9

Leo Laohoo
Hall of Fame
Hall of Fame

Post the complete output to the following commands: 

  1. sh version
  2. dir flash:
  3. dir crashinfo:
  4. dir flash:/core

Here you go:

10092_Yonkers_9407#sh version
Cisco IOS XE Software, Version 16.08.01a
Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.8.1a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Tue 03-Apr-18 18:49 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2018 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON
BOOTLDR: System Bootstrap, Version 16.6.2r[FC1], RELEASE SOFTWARE (P)

10092_Yonkers_9407 uptime is 12 hours, 48 minutes
Uptime for this control processor is 12 hours, 50 minutes
System returned to ROM by Critical software exception, check bootflash:crashinfo_RP_00_00_20211221-173724-EST
System restarted at 17:41:20 EST Tue Dec 21 2021
System image file is "bootflash:packages.conf"
Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20211221-173724-EST

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.


Technology Package License Information:

------------------------------------------------------------------------------
Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------------------
network-advantage Permanent network-advantage
dna-advantage Subscription dna-advantage

cisco C9407R (X86) processor (revision V01) with 898220K/6147K bytes of memory.
Processor board ID FXS2227Q378
34 Virtual Ethernet interfaces
96 Gigabit Ethernet interfaces
56 Ten Gigabit Ethernet interfaces
2 Forty Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
15958060K bytes of physical memory.
10444800K bytes of Bootflash at bootflash:.
1638400K bytes of Crash Files at crashinfo:.
0K bytes of WebUI ODM Files at webui:.

Configuration register is 0x102

10092_Yonkers_9407#dir flash:
Directory of bootflash:/

261122 drwx 4096 Dec 21 2021 17:40:36 -05:00 .installer
261123 -rw- 407 Dec 21 2021 17:40:44 -05:00 bootloader_evt_handle.log
261124 drwx 4096 Dec 21 2021 17:38:15 -05:00 core
261126 drwx 4096 Sep 3 2018 05:14:25 -04:00 .rollback_timer
261127 drwx 4096 Sep 3 2018 09:49:32 -04:00 gs_script
261135 drwx 4096 Sep 3 2018 09:49:32 -04:00 tech_support
261139 -rw- 301 Dec 21 2021 17:41:02 -05:00 boothelper.log
261141 -rw- 118711 Dec 21 2021 17:41:24 -05:00 memleak.tcl
261142 drwx 4096 Sep 3 2018 09:50:15 -04:00 onep
261128 drwx 4096 Aug 15 2018 07:06:35 -04:00 .ssh
269281 drwx 4096 Dec 21 2021 17:41:41 -05:00 .prst_sync
261144 -rw- 33554432 Dec 22 2021 06:28:10 -05:00 nvram_config
261145 -rw- 35 Dec 12 2018 01:08:06 -05:00 pnp-tech-time
261146 -rw- 51448 Dec 12 2018 01:08:08 -05:00 pnp-tech-discovery-summary
261147 -rw- 2964 Dec 21 2021 12:57:24 -05:00 vlan.dat
261163 -rw- 25711560 Sep 3 2018 05:12:59 -04:00 cat9k-cc_srdriver.16.08.01a.SPA.pkg
261164 -rw- 78484420 Sep 3 2018 05:13:02 -04:00 cat9k-espbase.16.08.01a.SPA.pkg
261165 -rw- 1598408 Sep 3 2018 05:13:02 -04:00 cat9k-guestshell.16.08.01a.SPA.pkg
261166 -rw- 404104132 Sep 3 2018 05:13:14 -04:00 cat9k-rpbase.16.08.01a.SPA.pkg
261172 -rw- 31663077 Sep 3 2018 05:13:31 -04:00 cat9k-rpboot.16.08.01a.SPA.pkg
261167 -rw- 27681732 Sep 3 2018 05:13:15 -04:00 cat9k-sipbase.16.08.01a.SPA.pkg
261168 -rw- 52220868 Sep 3 2018 05:13:16 -04:00 cat9k-sipspa.16.08.01a.SPA.pkg
261169 -rw- 31130564 Sep 3 2018 05:13:17 -04:00 cat9k-srdriver.16.08.01a.SPA.pkg
261170 -rw- 14783424 Sep 3 2018 05:13:17 -04:00 cat9k-webui.16.08.01a.SPA.pkg
261171 -rw- 9152 Sep 3 2018 05:13:17 -04:00 cat9k-wlc.16.08.01a.SPA.pkg
261162 -rw- 7608 Sep 3 2018 05:13:31 -04:00 packages.conf

10527629312 bytes total (9290739712 bytes free)

 

Directory of crashinfo:/

7890 drwx 53248 Dec 22 2021 06:30:34 -05:00 tracelogs
7893 -rw- 35192585 Dec 21 2021 10:37:02 -05:00 system-report_RP_0_20211221-103702-EST.tar.gz
7903 -rw- 33351870 Dec 21 2021 12:25:08 -05:00 system-report_RP_0_20211221-122506-EST.tar.gz
7905 -rw- 33597046 Dec 21 2021 15:27:12 -05:00 system-report_RP_0_20211221-152710-EST.tar.gz
7912 -rw- 33141426 Dec 21 2021 16:29:18 -05:00 system-report_RP_0_20211221-162916-EST.tar.gz
7906 -rw- 33088218 Dec 21 2021 17:03:20 -05:00 system-report_RP_0_20211221-170318-EST.tar.gz
7916 -rw- 33094585 Dec 21 2021 17:38:17 -05:00 system-report_RP_0_20211221-173815-EST.tar.gz

1651314688 bytes total (1184329728 bytes free)

 

Directory of bootflash:/core/

261125 drwx 4096 Sep 3 2018 09:49:29 -04:00 modules

10527629312 bytes total (9290739712 bytes free)

 

Thanks!

 

Here you go:

 

sh version
Cisco IOS XE Software, Version 16.08.01a
Cisco IOS Software [Fuji], Catalyst L3 Switch Software (CAT9K_IOSXE), Version 16.8.1a, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2018 by Cisco Systems, Inc.
Compiled Tue 03-Apr-18 18:49 by mcpre


Cisco IOS-XE software, Copyright (c) 2005-2018 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.


ROM: IOS-XE ROMMON
BOOTLDR: System Bootstrap, Version 16.6.2r[FC1], RELEASE SOFTWARE (P)

10092_Yonkers_9407 uptime is 12 hours, 48 minutes
Uptime for this control processor is 12 hours, 50 minutes
System returned to ROM by Critical software exception, check bootflash:crashinfo_RP_00_00_20211221-173724-EST
System restarted at 17:41:20 EST Tue Dec 21 2021
System image file is "bootflash:packages.conf"
Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20211221-173724-EST

 

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.


Technology Package License Information:

------------------------------------------------------------------------------
Technology-package Technology-package
Current Type Next reboot
------------------------------------------------------------------------------
network-advantage Permanent network-advantage
dna-advantage Subscription dna-advantage

cisco C9407R (X86) processor (revision V01) with 898220K/6147K bytes of memory.
Processor board ID FXS2227Q378
34 Virtual Ethernet interfaces
96 Gigabit Ethernet interfaces
56 Ten Gigabit Ethernet interfaces
2 Forty Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
15958060K bytes of physical memory.
10444800K bytes of Bootflash at bootflash:.
1638400K bytes of Crash Files at crashinfo:.
0K bytes of WebUI ODM Files at webui:.

Configuration register is 0x102

 

#dir flash:
Directory of bootflash:/

261122 drwx 4096 Dec 21 2021 17:40:36 -05:00 .installer
261123 -rw- 407 Dec 21 2021 17:40:44 -05:00 bootloader_evt_handle.log
261124 drwx 4096 Dec 21 2021 17:38:15 -05:00 core
261126 drwx 4096 Sep 3 2018 05:14:25 -04:00 .rollback_timer
261127 drwx 4096 Sep 3 2018 09:49:32 -04:00 gs_script
261135 drwx 4096 Sep 3 2018 09:49:32 -04:00 tech_support
261139 -rw- 301 Dec 21 2021 17:41:02 -05:00 boothelper.log
261141 -rw- 118711 Dec 21 2021 17:41:24 -05:00 memleak.tcl
261142 drwx 4096 Sep 3 2018 09:50:15 -04:00 onep
261128 drwx 4096 Aug 15 2018 07:06:35 -04:00 .ssh
269281 drwx 4096 Dec 21 2021 17:41:41 -05:00 .prst_sync
261144 -rw- 33554432 Dec 22 2021 06:28:10 -05:00 nvram_config
261145 -rw- 35 Dec 12 2018 01:08:06 -05:00 pnp-tech-time
261146 -rw- 51448 Dec 12 2018 01:08:08 -05:00 pnp-tech-discovery-summary
261147 -rw- 2964 Dec 21 2021 12:57:24 -05:00 vlan.dat
261163 -rw- 25711560 Sep 3 2018 05:12:59 -04:00 cat9k-cc_srdriver.16.08.01a.SPA.pkg
261164 -rw- 78484420 Sep 3 2018 05:13:02 -04:00 cat9k-espbase.16.08.01a.SPA.pkg
261165 -rw- 1598408 Sep 3 2018 05:13:02 -04:00 cat9k-guestshell.16.08.01a.SPA.pkg
261166 -rw- 404104132 Sep 3 2018 05:13:14 -04:00 cat9k-rpbase.16.08.01a.SPA.pkg
261172 -rw- 31663077 Sep 3 2018 05:13:31 -04:00 cat9k-rpboot.16.08.01a.SPA.pkg
261167 -rw- 27681732 Sep 3 2018 05:13:15 -04:00 cat9k-sipbase.16.08.01a.SPA.pkg
261168 -rw- 52220868 Sep 3 2018 05:13:16 -04:00 cat9k-sipspa.16.08.01a.SPA.pkg
261169 -rw- 31130564 Sep 3 2018 05:13:17 -04:00 cat9k-srdriver.16.08.01a.SPA.pkg
261170 -rw- 14783424 Sep 3 2018 05:13:17 -04:00 cat9k-webui.16.08.01a.SPA.pkg
261171 -rw- 9152 Sep 3 2018 05:13:17 -04:00 cat9k-wlc.16.08.01a.SPA.pkg
261162 -rw- 7608 Sep 3 2018 05:13:31 -04:00 packages.conf

10527629312 bytes total (9290739712 bytes free)

 

dir crashinfo:
Directory of crashinfo:/

7890 drwx 53248 Dec 22 2021 06:30:34 -05:00 tracelogs
7893 -rw- 35192585 Dec 21 2021 10:37:02 -05:00 system-report_RP_0_20211221-103702-EST.tar.gz
7903 -rw- 33351870 Dec 21 2021 12:25:08 -05:00 system-report_RP_0_20211221-122506-EST.tar.gz
7905 -rw- 33597046 Dec 21 2021 15:27:12 -05:00 system-report_RP_0_20211221-152710-EST.tar.gz
7912 -rw- 33141426 Dec 21 2021 16:29:18 -05:00 system-report_RP_0_20211221-162916-EST.tar.gz
7906 -rw- 33088218 Dec 21 2021 17:03:20 -05:00 system-report_RP_0_20211221-170318-EST.tar.gz
7916 -rw- 33094585 Dec 21 2021 17:38:17 -05:00 system-report_RP_0_20211221-173815-EST.tar.gz

1651314688 bytes total (1184329728 bytes free)

 

dir flash:/core
Directory of bootflash:/core/

261125 drwx 4096 Sep 3 2018 09:49:29 -04:00 modules


@lance_golden2005 wrote:

7906 -rw- 33088218 Dec 21 2021 17:03:20 -05:00 system-report_RP_0_20211221-170318-EST.tar.gz
7916 -rw- 33094585 Dec 21 2021 17:38:17 -05:00 system-report_RP_0_20211221-173815-EST.tar.gz


Upload one of these files. 

Please provide the complete output to the command "sh platform software status con brief".


@lance_golden2005 wrote:

Version 16.8.1a


Upgrade to the latest 16.9.X.  (Avoid 16.12.X.)

sh platform software status con brief
Load Average
Slot Status 1-Min 5-Min 15-Min
RP0 Healthy 3.54 3.21 3.03

Memory (kB)
Slot Status Total Used (Pct) Free (Pct) Committed (Pct)
RP0 Healthy 15958060 3695972 (23%) 12262088 (77%) 3214644 (20%)

CPU Utilization
Slot CPU User System Nice Idle IRQ SIRQ IOwait
RP0 0 2.99 2.39 0.00 94.60 0.00 0.00 0.00
1 2.70 2.20 0.00 95.10 0.00 0.00 0.00
2 3.10 1.80 0.00 95.10 0.00 0.00 0.00
3 3.10 1.80 0.00 95.10 0.00 0.00 0.00
4 1.69 1.59 0.00 96.70 0.00 0.00 0.00
5 2.09 0.79 0.00 97.10 0.00 0.00 0.00
6 1.90 0.50 0.00 97.59 0.00 0.00 0.00
7 1.80 0.90 0.00 97.29 0.00 0.00 0.00

Thanks Leo.

Here you go.

marce1000
VIP
VIP

 

 >....System returned to ROM by Critical software exception, check bootflash:crashinfo_RP_00_00_20211221-173724-EST
System restarted at 17:41:20 EST Tue Dec 21 2021
System image file is "bootflash:packages.conf"
Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00_00_20211221-173724-EST...

   - You may want to upgrade to the current advisory release , and check if that can help :

          https://software.cisco.com/download/home/286315691/type/282046477/release/Amsterdam-17.3.4

 M.



-- ' 'Good body every evening' ' this sentence was once spotted on a logo at the entrance of a Weight Watchers Club !

Thank you!  We might try that.

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