Cisco Bug: CSCtf85481 - Sup6L-E reloads silently

[m.teixeira]

Hello CISCO networkers,

I'm currently troubleshooting a couple CAT 4500-E series with the supervisor SUP6L-E that seems to fall under this bug conditions...

Unfortunetly i don't have the means to open a TAC case. 

Before i order new supervisors, is there any way to be sure about this defect beeing present on the hardware ?

Thank you

[Madhukrishnan Gopinathan Nair]

Hi there,

Could you please share below

sh mod

sh idprom all

sh ver

Thanks,

Madhu

[m.teixeira]

Edited... output posted...

[m.teixeira]

Hello again,

I just got permission from client to post this.

Please find attached the output requested for both catalyst

Thank you once more

EDITED to remove attachments (sorry, client asked to do it)

[Madhukrishnan Gopinathan Nair]

Hi m.teixeira 

I looked at the attachment and it is a match for this bug. 
Please note due to variability in the hardware not all boards will fail due to
 this issue.   We recommend a fix on failure.  So if it is reloading silently you may consider replacing it.

Hope this helps.

Thanks,

M

[Madhukrishnan Gopinathan Nair]

Hi,

Kindly mark it as answered if it helped you.

Thanks,

M

[m.teixeira]

Hi Madhukrishnan,

Thankl you for your help. Is your observation based on anything else more then what is already described in that bugid ?

I mean, i already had managed to arrive at the conclusion that the board did match that bug prerequisites (hardware version, etc). Do you have any non official info that confirms it is affected ?

And is it normal to work well several years before it fails ?

Regards

[Madhukrishnan Gopinathan Nair · Accepted solution]

Hi,

Yes, I checked few more information internally on it. As i said earlier we recommend fix on failure that means not all boards may fail due to this.

But if it is failing silently, then you need to get it replaced. Else it is okay.

Hope this clarifies.

Thanks,

Madhu.