Cisco C2960XR locking up

[eabshagen]

We have a Cisco WS-C2690XR-48LPS-I V06. Every two days it locks up. The LED on the front are solid. The mode switch does not work. You can not  ping the device, and using the console cable does not.  You have to do a reboot to gain access again. Thus you lose the logging files. When it is locked up some of the edge devices still communicate others lose communication.  What can be causing this lock up?

[Reza Sharifi]

Seems like a hardware issue. You can upgrade the software once and if that does not fix it, RMA it back to Cisco for replacement.

HTH

[Leo Laohoo]

Can you please describe what you mean by "locking up"?
What happens when this is happening and someone consoles into the switch? What error messages are present? Does it show something like "%Low memory. Try again later."?

[eabshagen]

All lights on the front go solid green. Some of the edge devices quit communicating and some still work. Unable to console in. A ping comes back with no response. Need to reboot switch to console or telnet in.

[Leo Laohoo]

Sounds like the appliance has crashed and went to ROMmon.