Cisco/WS-C4507R Supervise Engine problem

naitikpatel · ‎09-09-2013

Above screen shot is my Cisco/WS-C4507R

I have a error that one of superviser engine " faulty"

I want to know on which reasons superviser engine got faulty

Kindly suggest .

Leo Laohoo · ‎09-09-2013

I want to know on which reasons superviser engine got faulty

Line card failure. Nothing you can do about it but RMA.

InayathUlla Sharieff · ‎09-09-2013

Naitik,

To findout the reason about the module showing as faulty ,Please provide me the following outputs:

show module

show log

show diag result module 1 detail.

Next Action: As Leo stated we cannt do much on this except RMA. But I can tell you what might have gone down due to which the module showing faulty once i get the outputs.

REgards

Inayath.

*Plz rate all usefull posts**

naitikpatel · ‎09-10-2013

Inayath Ulla Sharieff

#sh diagnostic result module 1 detail

module 1:

Overall diagnostic result: PASS

Test results: (. = Pass, F = Fail, U = Untested)

___________________________________________________________________________

1) supervisor-bootup -----------------------> .

Error code --------------------------> 0 (DIAG_SUCCESS)

Total run count ---------------------> 1

Last test execution time ------------> Aug 23 2013 19:20:08

First test failure time -------------> n/a

Last test failure time --------------> n/a

Last test pass time -----------------> Aug 23 2013 19:20:08

Total failure count -----------------> 0

Consecutive failure count -----------> 0

Power-On-Self-Test Results for STANDBY Supervisor

Power-on-self-test for Module 1: WS-X4516

Port/Test Status: (. = Pass, F = Fail, U = Untested)

Reset Reason: PowerUp

Cpu Subsystem Tests ...

seeprom: . temperature_sensor: . eobc: .

Port Traffic: L2 Serdes Loopback ...

0: F 1: F 2: F 3: F 4: F 5: F 6: F 7: F 8: F 9: F 10: F 11: F

12: F 13: F 14: F 15: F 16: F 17: F 18: F 19: F 20: F 21: F 22: F 23: F

24: F 25: F 26: F 27: F 28: F 29: F 30: F 31: F 32: F 33: F 34: F 35: F

36: F 37: F 38: F 39: F 40: F 41: F 42: F 43: F 44: F 45: F 46: F 47: F

Port Traffic: L2 Asic Loopback ...

0: F 1: F 2: F 3: F 4: F 5: F 6: F 7: F 8: F 9: F 10: F 11: F

12: F 13: F 14: F 15: F 16: F 17: F 18: F 19: F 20: F 21: F 22: F 23: F

24: F 25: F 26: F 27: F 28: F 29: F 30: F 31: F 32: F 33: F 34: F 35: F

36: F 37: F 38: F 39: F 40: F 41: F 42: F 43: F 44: F 45: F 46: F 47: F

Port Traffic: L3 Asic Loopback ...

0: F 1: F 2: F 3: F 4: F 5: F 6: F 7: F 8: F 9: F 10: F 11: F

12: F 13: F 14: F 15: F 16: F 17: F 18: F 19: F 20: F 21: F 22: F 23: F

24: F 25: F 26: F 27: F 28: F 29: F 30: F 31: F 32: F 33: F 34: F 35: F

36: F 37: F 38: F 39: F 40: F 41: F 42: F 43: F 44: F 45: F 46: F 47: F

Switch Subsystem Memory ...

1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: . 12: .

13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: . 24: .

25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: . 36: .

37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: . 48: .

49: . 50: . 51: . 52: . 53: . 54: . 55: .

Module 1 Failed

___________________________________________________________________________

2) packet-memory-bootup --------------------> .

Error code --------------------------> 0 (DIAG_SUCCESS)

Total run count ---------------------> 1

Last test execution time ------------> Aug 23 2013 19:20:08

First test failure time -------------> n/a

Last test failure time --------------> n/a

Last test pass time -----------------> Aug 23 2013 19:20:08

Total failure count -----------------> 0

Consecutive failure count -----------> 0

% No results available for standby supervisor.

___________________________________________________________________________

3) packet-memory-ongoing -------------------> U

Error code --------------------------> 0 (DIAG_SUCCESS)

Total run count ---------------------> 0

Last test execution time ------------> n/a

First test failure time -------------> n/a

Last test failure time --------------> n/a

Last test pass time -----------------> n/a

Total failure count -----------------> 0

Consecutive failure count -----------> 0

% No results available for standby supervisor.

___________________________________________________________________________

#sh module

Chassis Type : WS-C4507R

Power consumed by backplane : 40 Watts

Mod Ports Card Type Model Serial No.

---+-----+--------------------------------------+------------------+-----------

1 2 Supervisor V 1000BaseX (GBIC) WS-X4516 JAE1213CUGF

2 2 Supervisor V 1000BaseX (GBIC) WS-X4516 JAE1212BP53

3 6 1000BaseX (GBIC) WS-X4306-GB JAE12035F1E

M MAC addresses Hw Fw Sw Status

--+--------------------------------+---+------------+----------------+---------

1 0017.5ada.5000 to 0017.5ada.5001 4.4 12.2(31r)SGA 12.2(54)SG1 Faulty

2 0017.5ada.5002 to 0017.5ada.5003 4.4 12.2(31r)SGA 12.2(31)SGA5 Ok

3 001e.7ad0.d7a6 to 001e.7ad0.d7ab 4.3 Ok

Mod Redundancy role Operating mode Redundancy status

----+-------------------+-------------------+----------------------------------

1 Standby Supervisor RPR Standby cold

2 Active Supervisor RPR Active

We dont have past log when sup got faulty.

Furose M · ‎09-11-2013

Diagnostic results doesnt look good. can you try reseating(pull out the sup and then insert it back) and check the behavior? if you see the same behavior even after reseating, then the only option would be to replace the sup..

Latchum Naidu · ‎09-11-2013

Naitik,

Please do reseating the SUP that should work for you. as you have redundant SUP so no need to worry you can do anytime but I would preffer to take WW from specific customer and do if it is business critical.

Please rate the helpfull posts.

Naidu.

InayathUlla Sharieff · ‎09-11-2013

YEs Agreewith both.

1-Try to failover and reseat the Module 1.

2-But My assumption is that the module 1 has gone faulty. Kindly raise the RMA for the same.

{

49: . 50: . 51: . 52: . 53: . 54: . 55: .

Module 1 Failed >>>>Its saying Module 1 has failed

}

Regards

Inayath