09-09-2013 10:43 PM - edited 03-07-2019 03:22 PM
Above screen shot is my Cisco/WS-C4507R
I have a error that one of superviser engine " faulty"
I want to know on which reasons superviser engine got faulty
Kindly suggest .
09-09-2013 10:50 PM
I want to know on which reasons superviser engine got faulty
Line card failure. Nothing you can do about it but RMA.
09-09-2013 11:02 PM
Naitik,
To findout the reason about the module showing as faulty ,Please provide me the following outputs:
show module
show log
show diag result module 1 detail.
Next Action: As Leo stated we cannt do much on this except RMA. But I can tell you what might have gone down due to which the module showing faulty once i get the outputs.
REgards
Inayath.
*Plz rate all usefull posts**
09-10-2013 08:48 PM
Inayath Ulla Sharieff
#sh diagnostic result module 1 detail
module 1:
Overall diagnostic result: PASS
Test results: (. = Pass, F = Fail, U = Untested)
___________________________________________________________________________
1) supervisor-bootup -----------------------> .
Error code --------------------------> 0 (DIAG_SUCCESS)
Total run count ---------------------> 1
Last test execution time ------------> Aug 23 2013 19:20:08
First test failure time -------------> n/a
Last test failure time --------------> n/a
Last test pass time -----------------> Aug 23 2013 19:20:08
Total failure count -----------------> 0
Consecutive failure count -----------> 0
Power-On-Self-Test Results for STANDBY Supervisor
Power-on-self-test for Module 1: WS-X4516
Port/Test Status: (. = Pass, F = Fail, U = Untested)
Reset Reason: PowerUp
Cpu Subsystem Tests ...
seeprom: . temperature_sensor: . eobc: .
Port Traffic: L2 Serdes Loopback ...
0: F 1: F 2: F 3: F 4: F 5: F 6: F 7: F 8: F 9: F 10: F 11: F
12: F 13: F 14: F 15: F 16: F 17: F 18: F 19: F 20: F 21: F 22: F 23: F
24: F 25: F 26: F 27: F 28: F 29: F 30: F 31: F 32: F 33: F 34: F 35: F
36: F 37: F 38: F 39: F 40: F 41: F 42: F 43: F 44: F 45: F 46: F 47: F
Port Traffic: L2 Asic Loopback ...
0: F 1: F 2: F 3: F 4: F 5: F 6: F 7: F 8: F 9: F 10: F 11: F
12: F 13: F 14: F 15: F 16: F 17: F 18: F 19: F 20: F 21: F 22: F 23: F
24: F 25: F 26: F 27: F 28: F 29: F 30: F 31: F 32: F 33: F 34: F 35: F
36: F 37: F 38: F 39: F 40: F 41: F 42: F 43: F 44: F 45: F 46: F 47: F
Port Traffic: L3 Asic Loopback ...
0: F 1: F 2: F 3: F 4: F 5: F 6: F 7: F 8: F 9: F 10: F 11: F
12: F 13: F 14: F 15: F 16: F 17: F 18: F 19: F 20: F 21: F 22: F 23: F
24: F 25: F 26: F 27: F 28: F 29: F 30: F 31: F 32: F 33: F 34: F 35: F
36: F 37: F 38: F 39: F 40: F 41: F 42: F 43: F 44: F 45: F 46: F 47: F
Switch Subsystem Memory ...
1: . 2: . 3: . 4: . 5: . 6: . 7: . 8: . 9: . 10: . 11: . 12: .
13: . 14: . 15: . 16: . 17: . 18: . 19: . 20: . 21: . 22: . 23: . 24: .
25: . 26: . 27: . 28: . 29: . 30: . 31: . 32: . 33: . 34: . 35: . 36: .
37: . 38: . 39: . 40: . 41: . 42: . 43: . 44: . 45: . 46: . 47: . 48: .
49: . 50: . 51: . 52: . 53: . 54: . 55: .
Module 1 Failed
___________________________________________________________________________
2) packet-memory-bootup --------------------> .
Error code --------------------------> 0 (DIAG_SUCCESS)
Total run count ---------------------> 1
Last test execution time ------------> Aug 23 2013 19:20:08
First test failure time -------------> n/a
Last test failure time --------------> n/a
Last test pass time -----------------> Aug 23 2013 19:20:08
Total failure count -----------------> 0
Consecutive failure count -----------> 0
% No results available for standby supervisor.
___________________________________________________________________________
3) packet-memory-ongoing -------------------> U
Error code --------------------------> 0 (DIAG_SUCCESS)
Total run count ---------------------> 0
Last test execution time ------------> n/a
First test failure time -------------> n/a
Last test failure time --------------> n/a
Last test pass time -----------------> n/a
Total failure count -----------------> 0
Consecutive failure count -----------> 0
% No results available for standby supervisor.
___________________________________________________________________________
#sh module
Chassis Type : WS-C4507R
Power consumed by backplane : 40 Watts
Mod Ports Card Type Model Serial No.
---+-----+--------------------------------------+------------------+-----------
1 2 Supervisor V 1000BaseX (GBIC) WS-X4516 JAE1213CUGF
2 2 Supervisor V 1000BaseX (GBIC) WS-X4516 JAE1212BP53
3 6 1000BaseX (GBIC) WS-X4306-GB JAE12035F1E
M MAC addresses Hw Fw Sw Status
--+--------------------------------+---+------------+----------------+---------
1 0017.5ada.5000 to 0017.5ada.5001 4.4 12.2(31r)SGA 12.2(54)SG1 Faulty
2 0017.5ada.5002 to 0017.5ada.5003 4.4 12.2(31r)SGA 12.2(31)SGA5 Ok
3 001e.7ad0.d7a6 to 001e.7ad0.d7ab 4.3 Ok
Mod Redundancy role Operating mode Redundancy status
----+-------------------+-------------------+----------------------------------
1 Standby Supervisor RPR Standby cold
2 Active Supervisor RPR Active
We dont have past log when sup got faulty.
09-11-2013 12:08 AM
Diagnostic results doesnt look good. can you try reseating(pull out the sup and then insert it back) and check the behavior? if you see the same behavior even after reseating, then the only option would be to replace the sup..
09-11-2013 12:13 AM
Naitik,
Please do reseating the SUP that should work for you. as you have redundant SUP so no need to worry you can do anytime but I would preffer to take WW from specific customer and do if it is business critical.
Please rate the helpfull posts.
Naidu.
09-11-2013 01:53 AM
YEs Agreewith both.
1-Try to failover and reseat the Module 1.
2-But My assumption is that the module 1 has gone faulty. Kindly raise the RMA for the same.
{
49: . 50: . 51: . 52: . 53: . 54: . 55: .
Module 1 Failed >>>>Its saying Module 1 has failed
}
Regards
Inayath
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