CLI lines are missing in few of the phone

[Swalpit LAL]

Hello Team,

I am facing issue in the recording server . Seeking for solution if anyone have.

Both Physical and Virtual Server is connected through user switch where all phones are connected through VLAN X.

Both are taking the audio input from the CME.

For Physical server only one cable is connected through this switch .

For Virtual Server three cable is connected to the VM Virtual switch. Only one is in use in our case.

Problem:

Now problem is that when we check the recording call are working fine and recording also don't have any issue.

In Virtual Server we find that there is CLI lines are missing in few of the phone and it is random, While analysis found that some calls is only ringing and some time one way speech.

So could you please suggest me what I need to do to overcome this issue.

vlan X
Voice VLAN for Phones

monitor session 1 source vlan X
monitor session 1 destination interface Gi1/0/8 <<< Physical Server
monitor session 2 source vlan X
monitor session 2 destination interface Gi1/0/25 - 27 <<< three links is going to Virtual  Server

[Georg Pauwen]

Hello,

what is the SPAN session for ? Can you post a screenshot of what you say are missing CLI lines on your phones ?

[Swalpit LAL]

Result from Physical server ( Production) : CLI is showing proper result.
Connectivity: All Phone are connected to VLAN X and spanning to going through one physical port.

vlan X
monitor session 1 source vlan X
monitor session 1 destination interface Gi1/0/8 <<< Physical Server

Call ID Channel iTurret Username Channel name Start date Duration Direction Local nr list CLI Data
2763338 18 X 13-11-18 8:04 48 1 21XX -> 0XXXX7333
2763339 10 Y 13-11-18 8:09 133 1 21XX -> 01XXXX688
2763340 10 Y 13-11-18 8:11 900 1 21XX -> 06XXXXXXX
2763341 10 Y 13-11-18 8:26 900 1 21XX -> 060XXXXXX


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Result from Virtual server ( Pre-production) : Where in orange highlighted is showing is calls with CLI.

Call ID User handle Channel Start date Duration CLI Data Direction Phone number Mark color
5120 18 13-11-18 8:04 48 0 0
5121 10 13-11-18 8:09 133 0 0
5122 10 13-11-18 8:12 899 0 0
5123 10 13-11-18 8:27 900 21XX -> 0XXXX6607 1 0



Connectivity: All Phone are connected to VLAN X
vlan X
monitor session 2 source vlan X
monitor session 2 destination interface Gi1/0/25 - 27 <<< Three links is going to Virtual Server , but currently only one is active.

All three cable are connected to VM Server V-Switch .