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Communication probleme on the Catalyst 3560-CG

mohamedheyine
Level 1
Level 1

Hello,

i purched a cisco Catalyst 3560-CG that is powered by 2960POE switch. my compact switch powers fine but the ports G0/1-8 don't communicate with either POE devises nor a regular computer. i pulled the following information for help diagnose the problem:

                  

Sh version:

Cisco IOS Software, C3560C Software (C3560c405ex-UNIVERSALK9-M), Version 12.2(55

)EX2, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 1986-2011 by Cisco Systems, Inc.

Compiled Wed 18-May-11 15:35 by prod_rel_team

Image text-base: 0x00003000, data-base: 0x02800000

ROM: Bootstrap program is C3560C boot loader

BOOTLDR: C3560C Boot Loader (C3560C-HBOOT-M) Version 12.2(55r)EX5, RELEASE SOFTW

ARE (fc1)

Switch uptime is 3 hours, 24 minutes

System returned to ROM by power-on

System image file is "flash:/c3560c405ex-universalk9-mz.122-55.EX2/c3560c405ex-u

niversalk9-mz.122-55.EX2.bin"

 

This product contains cryptographic features and is subject to United

States and local country laws governing import, export, transfer and

use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption.

Importers, exporters, distributors and users are responsible for

compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable

to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to

export@cisco.com.

License Level: ipbase

License Type: Permanent

Next reload license Level: ipbase

cisco WS-C3560CPD-8PT-S (PowerPC) processor (revision A0) with 131072K bytes of

memory.

Processor board ID FOC1547W052

Last reset from power-on

1 Virtual Ethernet interface

10 Gigabit Ethernet interfaces

The password-recovery mechanism is enabled.

512K bytes of flash-simulated non-volatile configuration memory.

Base ethernet MAC Address : 0C:85:25:5A:D7:80

Motherboard assembly number : 73-13273-04

Motherboard serial number : FOC15450WV6

Model revision number : A0

Motherboard revision number : A0

Model number : WS-C3560CPD-8PT-S

System serial number : FOC1547W052

Top Assembly Part Number : 800-33671-01

Top Assembly Revision Number : A0

Version ID : V01

CLEI Code Number : CMMEA10BRA

Hardware Board Revision Number : 0x00

 

Switch Ports Model SW Version SW Image

------ ----- ----- ---------- ----------

* 1 10 WS-C3560CPD-8PT-S 12.2(55)EX2 C3560c405ex-UNIVERSALK9-M

 

Configuration register is 0xF

Show Env all:

TEMPERATURE is OK

Temperature Value: 45 Degree Celsius

Temperature State: GREEN

Yellow Threshold : 80 Degree Celsius

Red Threshold : 90 Degree Celsius

PoE Power - Available:0.0(w) Backup:0.0(w)

Power Source Type Power(w) Mode

-------------- -------------- --------- ---------

Gi0/10 Type1 15.4(w) Available

Available : The PoE received on this link is used for powering this switch and

providing PoE pass-through if applicable.

Back-up : In the absence of 'Available' power mode, the PoE received on this

link is used for powering this switch and providing PoE pass-through

if applicable.

Available*: The PoE received on this link is used for powering this switch but

does not contribute to the PoE pass-through.

Back-up* : In the absence of 'Available' power mode, the PoE received on this

link is used for powering this switch but does not contribute to

the PoE pass-through.

sh power inline

Available:0.0(w) Used:0.0(w) Remaining:0.0(w)

Interface Admin Oper Power Device Class Max

(Watts)

--------- ------ ---------- ------- ------------------- ----- ----

Gi0/1 auto off 0.0 n/a n/a 30.0

Gi0/2 auto off 0.0 n/a n/a 30.0

Gi0/3 auto off 0.0 n/a n/a 30.0

Gi0/4 auto off 0.0 n/a n/a 30.0

Gi0/5 auto off 0.0 n/a n/a 30.0

Gi0/6 auto off 0.0 n/a n/a 30.0

Gi0/7 auto off 0.0 n/a n/a 30.0

Gi0/8 auto off 0.0 n/a n/a 30.0

20 Replies 20

I did hard code the speed and duplex on a port and still nothing!!!!

I never asked you to hard-code speed and duplex.  I am asking you to run a Layer 1 diagnostics, called TDR.

rehello to all, happy holidays and new year,

for the discution i couldn't find any problem at the layer one but if there is a dignostique that i can run that would be great. just to let you know i have a cables RJ45 category 7 indestriel plugued in, tried three different switchs and tried a few computers without any results.

Thank you in advance for any suggestions on this matter

for the discution i couldn't find any problem at the layer one but if there is a dignostique that i can run that would be great.

I've already mentioned it TWICE.  Run a TDR to determine if you have a cable issue or not. 

Hello i finally run the TDR on my switch and got the following results:

Switch#sh cable-diagnostics tdr interface gigabitEthernet 0/1
TDR test last run on: March 01 00:15:17

Interface Speed Local pair Pair length        Remote pair Pair status
--------- ----- ---------- ------------------ ----------- --------------------
Gi0/1     100M  Pair A     N/A                N/A         Not Completed
                Pair B     N/A                N/A         Not Completed
                Pair C     N/A                N/A         Not Completed
                Pair D     N/A                N/A         Not Completed
Switch#sh cable-diagnostics tdr interface gigabitEthernet 0/10
TDR test last run on: March 01 00:08:51

Interface Speed Local pair Pair length        Remote pair Pair status
--------- ----- ---------- ------------------ ----------- --------------------
Gi0/10    100M  Pair A     N/A                Pair A      Normal
                Pair B     N/A                Pair B      Normal
                Pair C     55   +/- 10 meters Pair C      Short
                Pair D     54   +/- 10 meters Pair D      Short

this is knowing that i am drowing in power from the Gi0/10 and my computer is connected to the Gi0/1

Just saw this result today.

G0/10 will NEVER negotiate to 1 Gbps because Pair "D", which controls GigabitEthernet, is "short".  You have a cable issue.

I can't determine G0/1 because the result is "Not Completed".  You may need to run the test again.

Chris Balmer
Level 1
Level 1

The 3560CPD requires a PoE+ or higher power source, PoE won't cut it. The 2960CPD will work with PoE or higher.
http://www.cisco.com/en/US/docs/switches/lan/catalyst2960c_3560c/hardware/installation/guide/higoverview.html#wp1420319

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