06-22-2015 09:36 PM - edited 03-08-2019 12:39 AM
Solved! Go to Solution.
07-01-2015 02:27 PM
I would recommend to use serial to USB converter so you will be able just to leave your serial port and uses console cable to USB port. use putty as software and don't forget to install serial-USB driver.
06-22-2015 10:38 PM
Hi apadilla85016,
Check your com port number of your PC.
Or use tera term software . it will automatically choose your serial number.
*** I think you are not use serial to usb converter.
Thanks
Kafi
06-23-2015 11:23 AM
I am not using a serial to usb converter. I have a 9 pin male port that is connected to a ribbon cable that has the other end connecting to com 1 pins on my motherboard. The serial port is also on a bracket. My com port is one and I have no conflicts in device manager when I look at my port. I have tried tera term as well as putty and changed the baud rates (matching the rates in device manager of course). Still no connection. This is the second switch (used) I have purchased. I also bought 3 console cables and still have the same problem. no initial config dialogue or anything else on my terminal screen.
06-23-2015 11:56 AM
Hi,
What is the syst led and stat led status and if you connect Ethernet cable to any port and another to your pc what is the port led status?
I mean, is this device booting properly ?
Thanks
06-23-2015 02:11 PM
I'll have to wait till after work to boot switch to let you know the port led status. But the lights are green. I just get a blank screen when using putty to access switch
06-26-2015 01:05 AM
Hi,
I would suggest you to try out with Hyperterminal once. Since Win7 doesn't have Hyperterminal as that of WinXP, you could simply copy these two files from any WinXP pc to your Win7 pc and save them in a folder on your desktop.
1- Hypertrm.exe
2- Hypertrm.dll
With Regards
Chinmoy
06-26-2015 01:13 PM
I have and get the same blank screen but a connected message.
06-29-2015 12:00 AM
Hi,
If you have done this, and since it is your second refurbished switch with same issue, I would like you to follow up the following troubleshooting steps before going for next purpose :
1 - Connect the console and power on the switch and watch for any output on hyperterminal.
2 - If it is gibberish or nothing is coming up in hypertrm screen, then close it and change the baud rate from default 9600 to other value.
3 - Keep on changing the baud rate value untill you get any clear output in hypertrm.
4 - If still nothing shows up in display, connect your system in any of the port in switch.
5 - Use WIRESHARK or any other application to determine the IP ADDRESS of the switch if there is any.
6 - If there is any IP ADDRESS configured, configure your system accordingly and try to telnet it.
Hope any one of these would help you to troubleshoot the issue.
And if nothing works out among the given procedures, then sadly you would have to go for third switch. In the mean time check the continuity of your cable too (I am assuming that your and your DAD's system is fine :] )
With Regards
Chinmoy
06-29-2015 05:19 AM
I would echo what others have said and that is to check the COM port settings on the terminal program and make sure that you select the proper COM port.
One more thing to check is that the onboard serial port is enabled in the PC BIOS. Its possible that it is turned off. Check that there is a COM port in device manager and verify the COM port number.
One note... The terminal emulator program will always say "connected" weather you have an actual connection to the equipment or not. It has no way of knowing.
06-29-2015 02:12 PM
I have a serial port connected to the motherboard by a flat ribbon cable or a dongle cable. I can still check bios though. Thanks for the advice.
06-29-2015 02:17 PM
Also check that it is connected the correct way if the connector is not keyed. Pin 1 is on the side of the ribbon cable marked by a red stripe usually.
06-29-2015 06:06 PM
I have and pin 10 is not present so that the connector uses only 9 pins on the motherboard.
07-07-2015 10:54 AM
This discussion has been reposted to the LAN, Switching and Routing community.
07-11-2015 04:39 PM
Yes! Yes! Yes! it worked!! I disabled and took the serial port with dongle cable off my motherboard. I had to find the right drivers which were not on the site I was told to go to but I used Google and and installed the USB to RS232 serial on my Win 7 64 bit system .Putty and Tera term put me in my switches initial config dialog page. MUCH MUCH THANKS TO YOU AND EVERYONE ON THIS FORUM!!!!!!!!
07-11-2015 04:39 PM
Yes! Yes! Yes! it worked!! I disabled and took the serial port with dongle cable off my motherboard. I had to find the right drivers which were not on the site I was told to go to but I used Google and and installed the USB to RS232 serial on my Win 7 64 bit system .Putty and Tera term put me in my switches initial config dialog page. MUCH MUCH THANKS TO YOU AND EVERYONE ON THIS FORUM!!!!!!!!
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