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adrianpugh
Beginner

Crashinfo tool

Hi,

 

I've downloaded the latest CLI Analyzer tool, on cisco's website it appears that the tool in build in to the CLI analyzer

"Crashinfo Analyzer NEW
Platforms: IOS / IOS-XE
Given a crashinfo file, attempts to match that file against known issues to determine the root cause of the system reset ".

 

However when running a show tech-support output through the CLI tool which has a crash info file, it advised to look at the crash info tool, however I can not find it.


I've tried https://cway.cisco.com/cli/#integratedtac however the link does not work.
also tried the tools catalogue.

Is is possible to decode a crash file without opening a TAC case?

2 REPLIES 2
Mark Malone
VIP Mentor

Hi
No its a TAC tool but if you open it up sometimes you can see something , but they feed it into a specific tool , i have yet to see it available ton the public though , analyzer is the best to come out yet ,before that was the output interpreter
Leo Laohoo
VIP Community Legend

For financial reasons, no. Only TAC can completely decode a crashinfo file.
Can you attach the file to this thread? Let us (non-Cisco people) see if we can make sense with it.