Diagnostic test fail

[budiyanto87]

Dear All,

sorry if i in wrong sub-forum.

i wanna ask about diagnostic test to cisco WS-C2960S-48FPS-L

i run this command for diagnostic test.

switch#diagnostic start switch 1 test all

the output show:

many switch i test diag and the result is fail for TestPortAsicLoopback

Switch01#

051201: Jun 15 12:02:48.544 WIB: %DIAG-3-TEST_FAIL: Switch 1: TestPortAsicLoopback{ID=2} has failed. Error code = 0x1

switch01#show diagnostic result switch all detail

2) TestPortAsicLoopback ------------> F

          Error code ------------------> 1 (DIAG_FAILURE)

          Total run count -------------> 1

          Last test execution time ----> Jun 15 2013 11:29:19

          First test failure time -----> Jun 15 2013 11:29:19

          Last test failure time ------> Jun 15 2013 11:29:19

          Last test pass time ---------> n/a

          Total failure count ---------> 1

          Consecutive failure count ---> 1

this is diagnostic test passed.

switch02:

067775: Jun 15 12:05:37.335 WIB: %DIAG-6-TEST_RUNNING: Switch 1: Running TestPortAsicLoopback{ID=2} ...

067776: Jun 15 12:05:44.628 WIB: %DIAG-6-TEST_OK: Switch 1: TestPortAsicLoopback{ID=2} has completed successfully

switch02#show diagnostic result switch all detail

2) TestPortAsicLoopback ------------> .

          Error code ------------------> 0 (DIAG_SUCCESS)

          Total run count -------------> 1

          Last test execution time ----> Jun 15 2013 12:05:37

          First test failure time -----> n/a

          Last test failure time ------> n/a

          Last test pass time ---------> Jun 15 2013 12:05:37

          Total failure count ---------> 0

          Consecutive failure count ---> 0

any advice for this case?

fyi, all switch with fail in diagnostic TestPortAsicLoopback now is running well and normally like switch with passed diagnostic test.

but anyone can share what mean or effect for this error/failed.

Best Regards,

Budi

[Leo Laohoo]

Your switch or line card needs to be RMA-ed.  There's nothing you can do about it.

[budiyanto87]

Dear Leo,

its a hardware problem?

because untill now all switch with diagnostic test "TestPortAsicLoopback" failed is running well and no issue.

all switch failed is running same like switch with passed diagnostic test.

maybe anyone know the output "Error code = 0x1" ?

[Leo Laohoo]

Its a hardware problem.

[InayathUlla Sharieff · Accepted solution]

The bug  <http://cdets.cisco.com/apps/dumpcr?&content=summary&format=html&identifier=CSCtl08303> CSCtl08303 documentation said it was not seen on single 2960s and two 2960s stack. So, if this stand alone switch is experiencing the failure, we need to reboot the switch and if the issue persist we could consider to replace it.

HTH

Regards

Inayath

[budiyanto87]

Dear Inayath,

is a Bug?

i can't open link u post, i try new switch and the problem is same.

new switch not connected to network.

can u give me document to explain about this bug?

Best Regards,

Budi

[myanuary · Accepted solution]

Maybe bug on 12.2(55) :

https://tools.cisco.com/bugsearch/bug/CSCtl08303

[InayathUlla Sharieff]

How about this link:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtl08303

Hope this helps.

REgards

Inayath

*Plz rate all usefull posts and mark as answered if this has solved.

[budiyanto87]

Dear Inayath and Yanuar,

thanks for the info. So far, the network running well with this issue, but can someday this bug make our network problem(like make device fail/hardware fail or link down, etc)?

Best Regards,

Budi

[InayathUlla Sharieff · Accepted solution]

Budiyanto,

So far so good. I cannot guarantee how long it may work. It may work for years or it may flap or card can get crash anytime it depends on luck though. But couple of time the reset have solved this type of issue.

HTH

Regards

Inayath

*Plz rate all usefull posts.

[budiyanto87]

Dear Inayath,

thanks you for your advice.

Best Regards,

Budi